Toytooth Avis 

Good quality but 13 days late

The package came however it took quite a long time to arrive but it still came in great condition.

Scam Site. Ordered a 3000 piece jigsaw. Order number TOY126015. Payment has been taken but no order history when logging back into site. No response to chat. Try to send a message and goes to a pages littered with weird code.

SCAM SITE. STAY AWAY!

Scam site, no reply to emails or live chat. Stolen my money

Hände weg von dieser Firma. Reagiert auf Stornierung der Bestellung gar nicht unf liefert kaputten Artikel. Will mann dann sein Geld zurück geht das nur mit Hilfe... hier von Paypal.

I purchased a board game from Toytooth on January 15, 2025. However, I have neither received the game nor a refund or any explanation from the company, despite reaching out to them twice.

Ordered 4 dolls to the uk
They shipped all 4 out separately no idea why 3 had a global tracking and an evri tracking one had a global tracking no evri track kept asking for it said I’ll receive it in the time promised 8-12 business days
They then sent me
An email over night saying the parcel has been damaged and sent back to them I emailed no reply back said the tracking for global states it’s never be sent out I want my parcel not to be lied to!!!! Then nothing so go on live chat keep telling me it’s been shipped and I’ll get tracking once in uk asked why it’s different to the others again told I will get it in the time promised now saying 12-20 business days!!!!! Changing the time frame then I asked for the global tracking they sent me the original one I said no you are meant to be re sending it as this one was damaged they said they used the same tracking number!!!! They can’t do that just been lied to continuously with no reply’s back from my emails stay clear of them.
There site never works either sick stealing from children

DO NOT BUY!! I ordered from this shop to send to the UK. When chasing for my product they sent me a fake tracking number but put a hold on the order so I will never receive. When I called back they tried to say the item was held in customs. According to the courier they have never even given the package to them. I have yet to receive a refund. PLEASE BE CAREFUL!

Customer service was great! The delivery speed was fantastic considering international posting timeframes, it arrived much quicker than expected.

Ordered a Avastar Doll. Arrived in the time stated and overall very pleased

Ordered a puzzle box. It would not open per the instructions. Wrote to Toytooth. No answer. The second time I wrote, this is the reply I received: "Thank you for your email. We apologise for the inconvenience caused to you. Unfortunately we do not have any information for this item. We would request you to contact the manufacturer directly.

Regards,
Becca
+1(281) 738-1101

This item was ordered from Toytooth. My email included the order number: TOY23876. How could they have filled this order but have no information about the item??? Packaging had no information on it to make it possible for me to contact the manufacturer.

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Update:

Toytooth contacted me by phone after my initial post. They said this person was a new hire and that they would refund my order. So I have changed my initial rating of 1 star to 3.

Great customer service issue resolved within time frame.. Thank you so much..

Cute funny. Shipped quickly and safely.

Avoid like WuFlu, they're a mess.
We ordered two birthday gifts more than a week before the date and were charged the full price prior to shipping. Days later we're advised that they are ready to ship but, oops, they will ship from abroad, 4 months later. "Do I still want them?" Huh. Called (to someplace foreign) to cancel the entire order but never received the promised email confirm. Now, weeks later, it appears they DID send partial (maybe entire) order. Letting the credit card company sort out the dispute.

I was very happy with the game I ordered. It came quickly even with a delay because of the fires in California. Toytooth kept me informed and up to date on the package. It was in perfect condition. I will definitely order from them again.

F RATING BY BBB -- BEWARE!
I ordered an item. Was charged. ToyTooth said it shipped. Was unable to provide any tracking number. Told me to wait 48 hours. I followed up. They then said it was damaged in transit and returned to them. No refund given. If you call them they're in India. If you google their street address it's a storage locker in TX. If you look up their parent company, AMI Ventures, they have an F rating by the Better Business Buro. STAY AWAY.

Just the worst customer service and ethics. No honor on policy.

Ordered a product on sale from them, 3 weeks later I contacted them and found out its lost in the mail; as it was sent and I never received it. Over several emails I tried to see what could be done. They offered to replace it, but after not finding it for the same price, they gave me a refund instead. Not what they offered, and not what I wanted.
They claimed it was out of stock, when really it was just not on sale anymore and they refused to send me a replacement, or allow me to buy it at the same sale price I originally found it at.

I would never recommend this seller to any friend. The opposite actually, I would recommend NEVER buying from ToyTooth ever.

Super quick service, Great work