First time using Tracks . Absolutely brilliant service, car services , mot and a wash , used one of their services loan cars to run around in, car was ready to collect when they said it would be ready... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Friendly and informative staff, wether sales or services. Enjoyed my test drive which helped decide to change my Ignis to the evitara. Brought an ex demo , all sorted very quickly. When I collect... Voir plus
L'entreprise a répondu
As usual 11/10. By far the best dealership in the area. Great in every department especially communication. Service was brilliant not much more i can say except great dealership, staff and of course... Voir plus
L'entreprise a répondu
Excellent service from Suzuki. Friendly, pleasant staff. A helpful reminder call the day before from Katie who collected and returned the car. This made the whole process very convenient and hassle-fr... Voir plus
À propos de l'entreprise
- Concessionnaire Suzuki
- aussi dans
- Centre de contrôle technique
- Concessionnaire automobile
- Garage automobile
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Coordonnées de contact
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, Royaume-Uni
- 01392421333
- trackssuzuki.co.uk
4,9
Excellent
782 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tracks first rate service - every time.
Tracks are super. Over the years had 4 cars through them. First class service
13 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Lynn, for your continued support over the years. We're honoured that you've chosen us for four cars and delighted to hear that you've consistently received first-class service from the team. Your loyalty means a great deal to us, and we look forward to helping you again in the future.
Best regards,
Harry Ody (Director)
An annoying and intermitent Squeak !
I had to wait a few weeks for my appointment and i had to bring it in on 2 occaisions before the problem was diagnosed correctly. Once the prpblem was identified it wad fized very quickly.
The staff at Tracks are all friendly polite and professional
9 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Stella, for your feedback and for your patience throughout the process. While we're sorry it took a couple of visits to pinpoint the cause of the intermittent squeak, we're pleased that once identified, the issue was resolved quickly. We really appreciate your kind comments about our team and are delighted that their friendly and professional approach stood out.
Best regards,
Harry Ody (Director)
Came to get my air con fixed
Came to get my air con fixed. Only took half an hour - super pleased! Anita is always friendly and efficient!
9 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Julia, for your lovely review. We're delighted to hear that your air conditioning was fixed so quickly and that you were pleased with the service. Anita will be especially pleased to hear your kind comments about her friendly and efficient support. We look forward to seeing you again in the future.
Best regards,
Harry Ody (Director)
Brilliant
The friendliness, and also there was no pressure. They understand that buying a car is a big deal and they wanted to make sure you made the right decision. They offered me a car for 24 hours as a test drive. Can't fault the experience I enjoyed the process and there was nothing they wouldn't do for you. When I picked up the car it was all explained how to use it and also there was 3 other employees who was really pleased for you. You certainly are a part of the Suzuki family and it's great.
1 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Andy, for your continued loyalty and for taking the time to share your experience. It’s wonderful to hear that our team made the process enjoyable and relaxed, while ensuring you had all the information you needed to make the right choice. We truly value your trust in us and are delighted that you felt so well looked after. Enjoy your new Suzuki, and thank you for being part of the Suzuki family.
Best regards,
Harry Ody (Director)
Excellent customer service
Excellent customer service, I always find this garage very helpful
2 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Maria, for your kind review. We're delighted to hear that you've consistently found our team helpful and that you've received excellent customer service. We really appreciate your support and look forward to assisting you again in the future.
Best regards,
Harry Ody (Director)
Very efficient and helpful
4 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thanks for your 5-star review, Mary. We're pleased you found our team efficient and helpful. We hope to see you again soon. Best regards, Harry Ody (Director)
Superb service from start to finish
Superb service from start to finish. Great value for money and they go over and above to make sure everything goes smoothly. Thankyou Jack for your help and patience.
26 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Many thanks for taking the time to leave us a review. It's fantastic to hear that everything went smoothly and that you felt well supported throughout. We always aim to make the buying process as straightforward as possible, so your feedback means a lot. I'll be sure to pass your kind comments on to Jack. Best regards, Harry Ody (Director)
Excellent Company
Jack Gardner was an excellent salesperson, full of support and expert knowledge about the vehicles we were interested in. After a bad experience with another car supplier, Jack made us feel valued as people and as customers. If you are considering the purchase of a new Suzuki I can absolutely recommend Tracks Suzuki Exeter!
26 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your lovely feedback and recommendation, Eliot. We're so pleased Jack was able to provide the support and knowledge you needed throughout your journey. We'll be sure to pass on your kind comments to him. Enjoy your new Suzuki.
Best regards,
Harry Ody (Director)
Customer Service is second to none
This was not my first visit to Tracks and i have to say that they go out of their way to make the whole experience of purchasing a car exceptionally. This is why they keep winning the awards for best Customer Satisfaction. All the staff a friendly and very helpfully and cannot do enough to assist you. They are not pushy and there is no hard sell. The Suzuki range of cars are great with many options fitted as standard, that many other manufacturers charge you extra for. I have used a few garages in my life and a few manufacturers, but i dont think i will ever be leaving tracks. A+++++
26 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Adrian,
Thank you for such an amazing review and for your continued loyalty. We're delighted to hear that every visit reinforces your confidence in us and that you've found the experience friendly, helpful and pressure-free throughout. Comments like yours are incredibly rewarding for the whole team, and we're grateful for your trust and support over the years.
Best regards,
Harry Ody (Director)
Réponse de Tracks Suzuki Exeter
Hi Terry,
Thank you for your continued support. We're delighted to hear you've once again received great service from our Service team. Your kind feedback is very much appreciated.
Best regards,
Harry Ody (Director)
Dave Upton
Dave Upton and the after sales team always look after and my s cross
27 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Michael,
Thank you for your kind feedback. It's wonderful to hear that Dave and the aftersales team continue to take such good care of both you and your S-Cross. We really appreciate your continued trust and support.
Best regards,
Harry Ody (Director)
Excellent service
Excellent service. Car collected and returned in spotless condition for service and MOT.
27 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Chris,
Thank you for your review. We're pleased to hear you were happy with the collection and return service, and that your car came back looking its best after its service and MOT. We appreciate your feedback and support.
Best regards,
Harry Ody (Director)
I can’t recommend Tracks enough
I can’t recommend Tracks enough…their customer service is truly outstanding. I recently purchased a car with Jack and he couldn’t have been more helpful. I have purchased many cars over the years and by far, Jack and the team at Tracks provide the best experience I have ever received.
15 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Benjamin,
Thank you for such a wonderful recommendation. We're delighted to hear that Jack provided such a positive buying experience and that the service you received stood out from your previous car purchases. Your kind words mean a great deal to us, and we'll be sure to share them with Jack and the team.
Best regards,
Harry Ody (Director)
From the moment you enter the showroom…
From the moment you enter the showroom you are met by friendly and knowledgeable staff, from choosing my car to driving away in it the experience was top notch.
Jack Gardner “ steered” me through the whole process and I felt confident throughout .
The whole team at Tracks are remarkable .
15 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Susan,
Thank you for your fantastic review. We're thrilled to hear that your experience was such a positive one from start to finish. It's especially pleasing to know that Jack helped make the process straightforward and enjoyable, giving you confidence every step of the way. We'll be sure to pass on your kind words to him and the rest of the team.
Best regards,
Harry Ody (Director)
Just had a full service and health…
Just had a full service and health check at Tracks of Exeter. And the service was exceptional as always. A great company to deal with and staff are always very friendly and helpful.
20 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Ian,
Thank you for your wonderful feedback. We're delighted to hear that your recent service and health check lived up to your expectations. It's always rewarding to know our team's friendly and helpful approach continues to make a positive difference. We truly appreciate your continued support.
Best regards,
Harry Ody (Director)
The team at Suzuki so helpful
The team at Suzuki so helpful and professional.I would definitely recommend to family and friends.
20 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Anne,
Thank you for your kind review. We're delighted to hear that you found the team helpful and professional. Your recommendation means a great deal to us, and we're grateful for your support.
Best regards,
Harry Ody (Director)
Tracks of Exeter - highly recommended
The work required was done to a high standard and in the time agreed.
All staff are very pleasant and not pushy or always trying to sell extras
18 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Chris,
Thank you for your recommendation. We're pleased to hear the work was completed to a high standard and within the agreed timeframe. It's also great to know you appreciated our straightforward approach and the way the team looked after you throughout your visit.
Best regards,
Harry Ody (Director)
From start to finish the process was so…
From start to finish the process was so easy, Jack guided us through the cars spec and finance, there was never pressure to buy extra things, the car was perfect, we were kept up to date with all stages, they were even honest about trading in my old car, This is my second purchase and I have recommended several people to go to Tracks Exeter because they treat you and your car with respect and kindness,
9 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Tanya,
Thank you for such a wonderful review and for choosing us again for your second purchase. We're delighted to hear that Jack made the process straightforward and informative, with no pressure and clear communication throughout. Your comments about honesty, respect and kindness mean a great deal to us, and we're especially grateful for the recommendations you've made to friends and family. We hope you enjoy your new car and look forward to seeing you again in the future.
Best regards,
Harry Ody (Director)
A great friendly service as always good…
A great friendly service as always good coffee tweedy enjoyed his walk & then site & relax in reception great staff
14 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Graeme,
Thank you for your lovely review. We're pleased to hear you enjoyed another friendly visit with us. We appreciate your kind comments about the team and look forward to welcoming both you and Tweedy back.
Best regards,
Harry Ody (Director)
Excellent as always
Excellent as always! Friendly, professional, communicative, fair.
15 mai 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Richard,
Thank you for your continued support. It's great to hear that you found the service friendly, professional and fair, with clear communication throughout. We really appreciate your feedback.
Best regards,
Harry Ody (Director)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.