First time using Tracks . Absolutely brilliant service, car services , mot and a wash , used one of their services loan cars to run around in, car was ready to collect when they said it would be ready... Voir plus
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As usual 11/10. By far the best dealership in the area. Great in every department especially communication. Service was brilliant not much more i can say except great dealership, staff and of course... Voir plus
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Friendly and informative staff, wether sales or services. Enjoyed my test drive which helped decide to change my Ignis to the evitara. Brought an ex demo , all sorted very quickly. When I collect... Voir plus
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My s-cross was in because the satnav/infotainment system was playing up. A loan car was ready for me, so I was able to leave in a few minutes. A message telling me the car was ready arrived an hour ea... Voir plus
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À propos de l'entreprise
- Concessionnaire Suzuki
- aussi dans
- Centre de contrôle technique
- Concessionnaire automobile
- Garage automobile
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Coordonnées de contact
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, Royaume-Uni
- 01392421333
- trackssuzuki.co.uk
4,9
Excellent
781 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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First time using Tracks
First time using Tracks . Absolutely brilliant service, car services , mot and a wash , used one of their services loan cars to run around in, car was ready to collect when they said it would be ready, can not fault this company first class service.
15 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Gary. We're delighted your first visit to Tracks was such a positive experience. It's great to hear everything ran smoothly, from having a loan car available to your service and MOT being completed on time, with your car returned freshly washed. We really appreciate your fantastic feedback and hope to see you again in the future.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Réponse de Tracks Suzuki Exeter
Thank you, Peter. It's great to hear you can continue to rely on our team for prompt and friendly service. We really appreciate your loyalty and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
As usual 11/10
As usual 11/10. By far the best dealership in the area. Great in every department especially communication. Service was brilliant not much more i can say except great dealership, staff and of course the s cross and vitara as i have both.
13 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your fantastic review! An 11/10 rating is wonderful to receive, and we're delighted you continue to be so pleased with the service and communication from our team. It's great to hear you're enjoying both your S-Cross and Vitara too! We really appreciate your continued loyalty and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great place to have your vehicle maintained
I have been a customer at Tracks for a few years now. The customer service is excellent as is the workmanship of the staff. I would definitely recommend them.
17 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Anthony. We're delighted to hear you've consistently been pleased with both the customer service and quality of workmanship from our team over the years. We really appreciate your continued loyalty and recommendation.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
First class ,kept me informed with the…
First class ,kept me informed with the result of the service and MOT every step of the way. All the staff are friendly and well informed , all round a brilliant garage / dealership.
13 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Brian. It's great to hear you received first-class service and were kept well informed throughout your service and MOT. We're pleased our team made such a positive impression, and we really appreciate your kind comments and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Minor problem solved.
My s-cross was in because the satnav/infotainment system was playing up. A loan car was ready for me, so I was able to leave in a few minutes. A message telling me the car was ready arrived an hour earlier than expected, and upon picking up the car the system appears to work seamlessly. Thank you to the team for their good work.
13 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're glad our team were able to resolve the issue with your S-Cross infotainment system and have your car ready earlier than expected. It's great to hear the loan car made things convenient for you and that everything is now working as it should. We really appreciate your feedback and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Réponse de Tracks Suzuki Exeter
Thank you, Jacqueline. We're pleased to hear you received prompt service and found our team helpful, polite and friendly. We really appreciate you taking the time to share your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
We recently bought a very low-mileage…
We recently bought a very low-mileage Suzuki Vitara from Tracks in Exeter. Unfortunately, shortly after taking delivery, an unusual engine-management fault developed which proved more complicated to resolve than was initially expected.
I have to admit that having problems so soon after buying a car with under 3,000 miles knocked our confidence a little, both in the car and in the Suzuki brand, and inevitably in the dealership too. It wasn't the start to ownership that we had expected.
However, what really mattered to us was how Tracks responded. They took the problem seriously, continued investigating until they got to the bottom of it, collected the car from our home when it needed to go back to Exeter, provided us with a courtesy car, and carried out several days of test drives before returning it to us, valeted and with a full tank of fuel.
There was a point when communication could have been better, something Tracks themselves acknowledged, but overall we felt that they genuinely wanted to put things right and restore our confidence.
A special mention must go to Jack, who was helpful, friendly and a pleasure to deal with throughout.
Buying a used car isn't necessarily about everything being perfect, unexpected problems can arise. For us, the real measure of a dealership is how they respond when something does go wrong, and Tracks worked hard to resolve the problem and make sure we were happy with the outcome.
We now feel reassured that should we need them in the future, Tracks will be there to look after us.
17 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Hi Jo, thank you for taking the time to share such a thoughtful and detailed review. We fully appreciate how disappointing it must have been to experience an unexpected issue so soon after purchasing your Vitara, and we're grateful for the opportunity to put things right and restore your confidence. We also value your honest feedback regarding communication, which we've taken on board and used to identify opportunities to improve our internal communication processes between departments. It's particularly pleasing to hear that Jack's friendly and helpful approach made a positive difference, and we'll be sure to share your kind words with him and the wider team. Thank you again for your patience and understanding throughout. We wish you many happy miles in your Vitara, with the reassurance that we're always here should you need us.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Had a product recall for my suzukii e-Vitara
Had a product recall for my suzuki eVitara (minor part - not a safety issue). Booked the car in straight away - was informed at the time of booking how long the process would last. Had a reminder email the day before the booking. Turned up on the day for a "sit and wait" process. Comfy seating and WIFI access was provided. Anita was very professional and friendy. Car was completed in the time they allowed. They handed the car back freshly washed and hoovered. Very Happy customer
12 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Jonah. We're pleased everything went smoothly with your e VITARA recall appointment, from booking through to collection. It's great to hear you were comfortable while waiting, that the work was completed on time and that you appreciated having your car returned clean inside and out. Anita will be delighted to hear your kind comments. We really appreciate your feedback and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Friendly and informative staff
Friendly and informative staff, wether sales or services.
Enjoyed my test drive which helped decide to change my Ignis to the evitara.
Brought an ex demo , all sorted very quickly.
When I collected car I was earlier than expected but everything went smoothly.
2 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Jackie. We're delighted to hear you had such a positive experience with both our sales and service teams. It's great to know the test drive helped you make the decision to change from your Ignis to the e VITARA, and that everything was handled smoothly from purchase to collection. Thank you for choosing Tracks again, and we hope you enjoy many happy miles in your new e VITARA!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great customer service
Great customer service. Very helpful and supportive in guiding us the through the process of buying a car
2 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Alexa. It's wonderful to hear you felt supported and well looked after throughout the process of buying your new car. We're so pleased our team could make the experience a positive one for you. Thank you for choosing Tracks, and we wish you many happy miles ahead!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Tracks, simply the best
I've been a customer of Tracks Exeter since 2009, and wouldn't think of using another dealership?
The quality of the Suzuki brand is second to none, and worthy of 5*****?
The staff are very friendly, very knowledgeable, and nothing is too much trouble for them?
7 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you received excellent service and that our collection and return service made things more convenient for you. We really appreciate your feedback and support, and look forward to being of assistance again in the future.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent service
Excellent service. We were very grateful to have the car collected and returned to us.
6 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're pleased you received excellent service and that our collection and return service made things more convenient for you. We really appreciate your feedback and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
I booked my car in for a free Health…
I booked my car in for a free Health Check which is part of the Service Plan I have. As always, there was a warm welcome and the Health Check was carried out in good time. I was advised that the Windscreen Wipers were quite worn so had them replaced straight away. I will be renewing my Service Plan when it comes up for renewal in December as it gives me peace of mind.
7 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Carole. It's great to hear you received a warm welcome once again and that your Health Check was completed efficiently, with your wiper blades replaced during your visit. We're pleased your Service Plan continues to give you peace of mind and really appreciate your continued loyalty and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
How service should be!!
Friendly, polite, helpful staff.
Kept informed as promised and my car was washed and vacuumed as part of customer service.
6 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Jacqui. We're pleased to hear our team looked after you so well and kept you informed throughout your visit. It's great to know you appreciated having your car returned clean inside and out too! We really appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent!
Attentive, efficient and reassuring. Makes every customer feel they're valued.
5 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're so pleased you felt valued and well looked after by our team. Providing attentive, efficient and reassuring service is something we always strive for, so your feedback is greatly appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Tracks have restored my faith in main…
Tracks have restored my faith in main dealers. Friendly service staff providing a very good service.
5 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Jonathan. It's wonderful to hear we've helped restore your confidence in main dealerships. We're pleased our team provided such friendly and professional service, and we really appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Friendly staff as usual and excellent…
Friendly staff as usual and excellent service technicians and valet was brilliant
2 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, David. It's great to hear you received friendly service from our team once again and were pleased with the work carried out by our technicians. We're glad the valet impressed you too! We really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Good communication…
Very good level of communication and understanding between ourselves.
22 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your feedback. We're really pleased to hear you were happy with the communication from our team. We'd love to know if there's anything we could have done to make your experience five-star, as your feedback is always appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Fantastic team at Tracks
Fantastic, as always! Can’t speak highly enough of Tracks. Thank you Anita, David and Ollie. You are the best and your hard work is very much appreciated :-)
30 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your fantastic feedback! It's great to hear Anita, David and Ollie continue to look after you so well. We'll make sure your kind comments are passed on to them, and we really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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