When searching for a vertical radiator with the right BTU's Trade Radiators had just what I was looking for. Using their website was easy and delivery was prompt. I'm very happy with the quality and l... Voir plus
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Lisez les avis des autres
Good customer service when trying to establish if a towel rail was the right size. Also possible to mail a person and not mail a "chatbot"! Good range of radiators and towel rails including dual powe... Voir plus
Unbelievably good customer service from Kim. I bought several radiators back in 2022. Two of these had faults in the paintwork which became more obvious over time. I got in touch this week (4 years af... Voir plus
L'entreprise a répondu
I have used Trade Radiators a few times, it’s always my first choice when looking for feature radiators. Always competitively priced Delivery is spot on too, items always really well packed, never... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Coordonnées de contact
82 Mitchell Street, G1 3NA, Glasgow, Royaume-Uni
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,6
Excellent
659 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Irresponsible trader for the brand they…
Irresponsible trader for the brand they carry, apparently it’s the quality issue of the product but finding every excuse not to replace or refund……Terrible service and not protecting the customer’s interests
14 janvier 2025
Avis spontané
Fast delivery. Lovely radiators.
Ordered the Nordic Raw Metal Column radiators.
Delivery came really quickly and the communication to both arrange the delivery and update on delivery were really good.
Love the radiators, they look great and the price was very competitive so we're very pleased.
16 janvier 2025
Avis spontané
Réponse de TradeRadiators
Thank you for your fantastic 5-star review! We're delighted to hear that your radiators arrived quickly and that you love their appearance. If you have any questions in the meantime, just let us know.
Best wishes,
Kim Brines
Great product quickly delivered
The radiator I ordered arrived very quickly, was well wrapped therfore in excellent condition. It looked just as the pictures, I would highly recommend this company.
6 janvier 2025
Avis spontané
Réponse de TradeRadiators
Thank you for your wonderful 5-star review! We're thrilled to hear that you received your product quickly and that you're pleased with our service. Your recommendation means the world to us!
Best wishes,
Kim Brines
Very satisfied
Ordered a vertical radiator from Trade Radiators. It came in a few days, in excellent condition and it was a good price. Very satisfied with the company and product.
10 janvier 2025
Avis spontané
Réponse de TradeRadiators
Thank you for the fantastic 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. Your satisfaction is our top priority, and we appreciate your support!
Best wishes,
Kim Brines
Great product and excellent customer service …
Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an advisor.
14 novembre 2024
Avis spontané
Réponse de TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your raw metal vertical radiator and heritage valves. It's great to know that our customer service made the process easier for you. If you ever need any further assistance or advice in the future, don't hesitate to reach out. Enjoy your kitchen diner renovation!
Best Wishes
Kim Brines
Order reference 000760573
Order reference 000760573
Maybe for other customers went well, but my experience was horrible overall.
TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't.
2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order.
Based on my experience, I would not recommend TradeRadiators.
9 janvier 2025
Avis spontané
Réponse de TradeRadiators
Hi Ermal,
Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer.
We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide.
We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again.
Once again, we're very sorry for your negative experience, and thank you for your feedback.
Best regards,
Kim Brines
Customer Service Team
Excellent customer service
Excellent customer service, description of rad good and delivery on time
Will be coming back for 3 more towels rails
Thank you
18 décembre 2024
Avis spontané
Réponse de TradeRadiators
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, product description, and timely delivery. We look forward to assisting you with your next purchase of towel rails. If you need any help in the meantime, don't hesitate to reach out!
Best Wishes
Kim Brines
Great customer service
Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.
18 novembre 2024
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We always strive to provide a hassle-free experience, and it’s great to know that we hit the mark for you. Your recommendation means a lot to us, and we’re here if you need anything in the future!
Very good service and fast.
Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on the large 3 column radiator. Contacted customer services late Friday on email and message service. Got a response on Monday that parts were being sent straight out. Contacted Tuesday as no tracking number or message about the parts delivery was received. Was told wait until Thursday for them. Parts actually arrived by Tuesday lunchtime by Parcel 24hr. Brilliant service. 10/10 support.
3 décembre 2024
Avis spontané
Réponse de TradeRadiators
Thank you for your detailed feedback! We’re glad to hear the radiators arrived promptly and that our customer service team was able to assist you. Apologies for the initial hiccup with the missing fittings, but we’re pleased to know they were delivered quickly. Your patience and understanding are greatly appreciated, and we’re happy we could get everything sorted out for you. Thanks again for the 10/10 support rating! Best of luck with the house renovation, and don’t hesitate to reach out if you need anything else.
Bad product, worse customer service
Bought a "white" column radiator from trade radiators, what arrived was and never has been white. Replacement we purchased from another company had the same specified RAL colour but the replacement was......White!
I contacted trade radiators, explained the situation, sent over images to show it was not as described but was fobbed off. Terrible product and equally terrible customer service. Ended up being £22 out of pocket for return shipping fees for an item that was mis-sold. No where on the listing page did it say anything about the colour being grey/beige. I genuinely do not understand why some companies do not describe the products accurately. The images are wrong, the description is wrong. It really is not difficult. I would never use this company again.
6 novembre 2024
Avis spontané
Réponse de TradeRadiators
Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your experience. We strive to ensure that our product descriptions and images are accurate, and it's clear we fell short in this instance. We understand your frustration, especially when receiving a product that doesn’t meet your expectations.
We sincerely apologize for any inconvenience this may have caused, including the issue with the color mismatch and the return shipping cost. Your feedback is invaluable to us, and we will review both the product listing and our internal processes to ensure this doesn't happen again in the future. I can confirm the collection charge has now been refunded back to you and should be back in your account within 3-5 working days.
Regarding your experience with customer service, we are sorry to hear you felt your concerns weren’t properly addressed. We take these matters seriously and will be investigating further to ensure that all of our team provides the best possible support moving forward.
Great ...
I've placed three orders with Trade Radiators recently and have received great products, pricing, and customer service every time.
27 octobre 2024
Avis spontané
Réponse de TradeRadiators
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Excellent service..delivery was made…
Excellent service..delivery was made within 5 days by a courier service! communication before delivery was very good! Nordic Oslo radiators look fab so happy and will be ordering more as we move around house decorating:) Thanks again
20 septembre 2024
Avis spontané
Woke up to a charge of over 500.00 from…
Woke up to a charge of over 500.00 from a company I’ve never used or shopped with. Beware of fraud!
Edit - I obviously contacted my bank immediately! And it’s the truth of what happened to myself! It’s damaging to myself to have a charge from a company I’ve never used or heard of before this situation.
26 septembre 2024
Avis spontané
Réponse de TradeRadiators
Please report this to your bank and the police, we are NOT responsible for your card details being stolen or used. If an order was placed and delivered we (the retailer) lose the full financial amount, not the cardholder. This is harmful for small businesses. Please always report any suspicious activity on your cards right away to your bank. Your review is wholly unfair and untrue as we are not responsible for your details being hacked, we ourselves have been targeted. Please remove the review, thank you.
Excellent customer service
I ordered three radiators and one arrived damaged. I contacted Trade Radiators by email and received a prompt response from Amanda. Within 30 minutes the matter was resolved to my satisfaction with me receiving a discount on the radiator. Excellent customer service!
5 septembre 2024
Avis spontané
Avoid…can only agree with other…
Avoid…can only agree with other comments about delay in delivery. Cheap but customer service just awful! At purchase guaranteed delivery within a specified time but two weeks later still waiting! Think twice about using…
5 septembre 2024
Avis spontané
Avoid, 11 days later and order still not shipped
Placed an order, 11 days later order still not shipped. . Well, if you put "Free, Fast delivery" on your website, people do expect a fast delivery, you know. Or at least inform/email your customers about any delays! Called them to see why it takes so long, said I just need to wait more ( not explanation whatsoever.. ) Cancelled and requested a refund, will order from someone else who can commit to a fast delivery!
8 mai 2024
Avis spontané
Réponse de TradeRadiators
Thanks for your review Denis. As shown online the lead times for the products you have ordered is 7-10 working days so we are still within the time scale for delivery. Sorry you didn't notice the lead time before ordering, we have made it clear as we possibly can. I can see your refund has now been processed. Apologies none the less for the inconvenience.
Customer service of the highest level guaranteed
I have been buying with Trade Radiators in Scotland since 2018 when updating our 3 storey home and their customer service has always been of the highest level, just flawless.
Amanda who runs their customer service team is phenomenal at her job, responsive to enquiries and emails, orders arrive quick, always well packaged and it makes shopping with them a joy. Now who would think you would be able to say shopping for radiators is that 😁?
We recently had an odd accidental situation and all I can share is that Amanda has gone above and beyond anyone’s expectations to help me. (Thank you Amanda) I truly cannot recommend this company enough and we recommend them to our customers too.
28 mars 2024
Avis spontané
Réponse de TradeRadiators
Thank you so much for your continued custom and your lovely feedback, as a small team/business this truly means a lot to us! We look forward to welcoming you back again in the future!
Great, flexible customer service
Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.
23 février 2024
Avis spontané
Réponse de TradeRadiators
The customer service team are always happy to help! Thank you for your positive feedback, we really appreciate it.
Used before and had excellent service
Used before and had excellent service, same again this time round.
1 mars 2024
Avis spontané
Réponse de TradeRadiators
That is fantastic to hear, thank you for your positive feedback and your continued custom. We look forward to welcoming you back in the future.
They sent me the wrong radiator
They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend
4 mars 2024
Avis spontané
Réponse de TradeRadiators
Thank you for your 5 star review, it is much appreciated! Our apologies again for any inconvenience caused.
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