Traditional BeamsAvis 

Absolutely love my solid oak shelves – they finish off the room perfectly! The quality of the timber and craftsmanship is outstanding. Carly and Catherine were incredibly helpful in guiding me through my colour choice. I was kept up to date throughout – from when my shelves entered production to when they were dispatched.

There was a bit of a wait, but that’s totally expected for handmade, made-to-order pieces crafted with such care. I’ve had so many compliments already! Can’t wait to start on the next room – I’ll definitely be using TB again!

Excellent service. Great communication. Very happy with the beam and quality. Highly recommend. Thank you Kelly

This review is about the Wooden Bed Company which is a subisduary of Traditional Beams that offers the handmade beds.
Utterly useless company – avoid at all costs!!!!
I ordered a king-size bed frame on 21st August, choosing 5th September as my delivery date. Other than the initial order confirmation, I heard nothing further—no updates, no tracking, no timeframe.
On the evening of the 4th, I emailed asking for delivery details. Receiving no reply, I phoned first thing on the 5th. I was then told my bed was not being delivered at all—in fact, it was still in production.
I explained that I had just moved house, had no bed, and was currently sleeping on a sofa bed at my mum’s. They promised it would be ready by the following Tuesday and delivered Wednesday instead. I pointed out that I had already arranged and paid someone to assemble it on the 5th, and asked the company to cover the cost (£125) of rearranging. They refused, claiming it was due to a “website glitch” that allowed me to book a delivery date in the first place. I pointed out this was their error, not mine.
I was then passed to a man called Dave, who was utterly unhelpful. His only “gesture of goodwill” was to offer half the assembly cost, despite the entire issue being their fault. He also informed me that delivery and assembly could be delayed for up to 4-5 more days.
When I told him this was a disgraceful shit show of customer service and said I would reflect it in my review, he simply cancelled my order without discussion and refunded me—like a petulant child, citing that he couldn't deal with the abuse????? The only swear word was Shitshow and yes I had a cross voice, this was clearly too much for the delicate flower!!! Why this 'man' is in a customer facing role beggars belief as his delicate sensibilities and inability to cope with issue clearly overwhelm him!

This company is awful: dreadful communication throughout the process, incompetent overly sensitive staff, zero accountability, and appalling customer service. Do not waste your time or money here.

UPDATE - in reply to the company response below. As I stated in my review, there was no abuse toward your employee!!! Was I cross? yes! and rightly so!! There was no swearing at him and personal insults towards him in anyway!! I said the company customer service was a 'shitshow' - which it is!!!!! The female staff member who i first dealt with handled everything professionally and correctly and if she had continued to handle the case, then it would have been resolved! The delicate sensibiities and unhelpfulness of the 'male' staff member made the situation much worse and he was obviously unable to cope with the role he was in!! Crying wolf on abuse says all you should need to know about his character!! What a shame you treat customers this way! I hope people have the good sense to buy their beds elsewhere.

Ordered a beam from here for our fire place, really good experience. Staff were lovely and helpful and the quality of the beam is fantastic and looks great. Would highly recommend and we will definitely be a return customer.

Excellent quality worktops and window beams. Very pleased. Highly recommended.

Dining room table is stunning! Fab customer service, no delays. Will definitely recommend.

Always the biggest help when dealing with them

Absolutely awesome service from start to finish - can’t fault. Highly recommend

So happy with my table- it’s stunning- amazing customer service - will
Definitely be ordering more!!

Currently had a chopping board bespoke made for our kitchen island super helpful staff and quick turn around not even a week to make from scratch and it’s stunning!!! Thank you team TB

Having dealt with this company many times I can say their products and customer service are always brilliant. Nothing is too much trouble!

Waiting times are fairly abysmal... haven't received item yet. When I ordered the beam it stated it will be dispatched between 5-10 business days. I called today to ask where it was as I've had no updates/contact and it had gone over this time. The lady on the phone said 'it's no longer 5-10 days it's now changed to 15 days'... didn't fancy updating me/sending out an email to all customers? I asked her for an approximate delivery date and all she said was 'I can't give you one but hopefully it will be dispatched at some point next week' and that was that. From speaking to them it now seems I won't receive it until end of September, possibly beginning of October. Terrible waiting times for a plank of wood! Definitely wouldn't use them again.

* UPDATE *
About ten minutes after leaving this review I received calls, a voicemail and an email about the review but didn't respond. Miraculously I then received several emails telling me it had been dispatched straight away and I will be receiving it tomorrow. Funny that!

* SECOND UPDATE *
The order was dispatched to my home address two days ago (as per their response) and I received an email stating I would have received it yesterday. I checked today and could see it is now heading back to their warehouse (without any attempts of it being delivered to me). My partner just called them and they said 'we didn't like the review she left us so we decided to just take it back, she should get a refund in the next week.' Me and my partner just burst out laughing! I haven't received any calls or emails from them telling me they're not bothering to send it anymore / a refund / cancellation of order / that their feelings were really hurt. The most unprofessional company I've ever ordered from! The man on the phone sounded so awkward, probably because he realised this is how 5 year olds act. Me and my partner are still chuckling!

I was initially apprehensive to pay almost £200 for a pair of shelves; however, I am very happy with my purchase. I ordered two 1200mm floating oak shelves from Traditional Beams, and they are of very high quality, and the customer service is excellent. I initially emailed before my purchase to query what fixings could be used for timber studs. I promptly received a response pointing me to the correct product, and they clarified that they could position the fixings to match my measurements. I sent them a drawing following this, and I received my order in less than two weeks with the correct fixing positions. They even threw in an extra plasterboard fixing free of charge as the end of my shelf just missed a stud. I will be ordering more shelves from here in the future.

Really pleased with Traditional Beams. I ordered a beam for a new fireplace and the colour didn't really work. They were really helpful and accepted a return without any fuss. They even helped to match the colour and sent out a colour chart. When the beam was manufactured they sent photos before dispatch to make sure we were happy with it. All in all a great product and exceptional customer service. Special thanks to Catherine and Carly. Highly recommended

Absolutely love our new beam the quality the colour everything about it is perfect.
Fast delivery also,
Highly recommended x

Delighted with my fireplace beam, made to order, a unique item at an affordable price. They met the brief perfectly. Excellent service, Everyone there so riendly, helpful, many thanks to Catherine.

Great customer service, Delivered on time and the quatlity of the oak beams was outstanding. we bought some beams to add character to our renovation project and they did not fail.

Fantastic quality products . I ordered 3 bespoke length worktops and 2 floating shelves . All made to order , all fit exactly and finished off my new kitchen perfectly .
Nothing was a problem for the Staff and the customer service is first class .
What a difference dealing with a Company where the actual business Owners are involved from start to finish ensuring a super trouble free experience .
Will be back for sure !

I'm so happy with my oak worktop and windowsill from Traditional Beams. Their quote was quite a bit cheaper than other suppliers, so I was a bit concerned that the product might be lower quality. I needn't have worried - the quality of the customer service, manufacture and delivery of the products was outstanding from beginning to end. Their staff were incredibly patient and helpful in making sure I got what I needed to fit my wonky room. I'm so pleased with the end result - I really can't recommend them highly enough!