TRAID Avis 

Brutally honest review.

Pros: The only positive was my colleagues and meeting other drivers on the road. They made the job bearable.

Cons: Everything else. Hours were removed without notice, you work like a donkey for peanuts, and my van was overloaded by 500kg. Management is slow, rude and lazy. The job is dangerous with long, tedious hours.

It is the worst company I have worked for. Staff turnover is extremely high and drivers are having accidents daily. There is a culture of one rule for some and another rule for others, and the warehouse / site facilities are poor.
I was not paid for weeks/months of overtime. They owed me 5 weeks of holiday pay and only paid me £365 in total, which works out at £73 per week. Shame on you Traid

Lovely staff, lovely array of clothes, really fun to shop at!! Seems the reviews are more about clothing pick up. But the actual shop (tooting) is so fun and has the best clothes! 💖

A very helpful driver who helped me to find my passport on the traid bin. Thanks again

Title: Collection was great — but no response to donation statement request

TRAID collected a clothing donation from my home and the collection itself went smoothly. However, I emailed on 25 July requesting a donation statement for the tax year ending 5 April 2026, which I need for my tax return, and have received no reply despite a follow-up. I’d be grateful if someone from TRAID could get in touch so I can get this resolved. Happy to update this review once it’s sorted.

Charities in NW London won't take clothes just now - very grateful to TRAID to come pick up 6 bags of decent clothes instead of me dumping them in the bin. Thanks again!

Arranged a collection online that I had to wait over a week for. Given a 5 hour slot (4-9pm). They called at 2pm saying they were near but I was at work. Said they’d come back during the allocated slot but never showed. 5 hours of my Friday evening wasted waiting around. Terrible. Don’t bother dealing with these guys. They don’t deserve people’s generosity and charity.

Not happy arranged a collection, came early because of the weather but no one home. This wasn’t the issue as received a phone call, from pick up driver, who explained. They did turn up at allocated time but I was p…. Of, because I put all the bags outside front door, even gave some of my eBay unsold stock.put bran new curtains in the bag also, only to return to find these curtains left in front garden on floor with other new items. First time here disappointed is an understatement . I am assuming the bag broke but to just leave them is unacceptable.

I’d love to be able to support this company as I like what they’re trying to do, but they’ve now failed to turn up twice in a row. Both times I’ve waited in for 5 hours only for them just not turn up. Avoid if you don’t want your time wasted.

Arranged a collection for a donation the time frame was from 9am til 2pm so I waited in all day. It got til 3:40 they did not turn up or contact me so I went out to the supermarket. They called me while I was there I called them back within a minute and no Awnser and I’ve tried to get a collection from them multiple times and they never actully turn up

Absolutely unacceptable service. They confirmed a time with me the day before, then failed to show up and didn’t even bother to let me know. I wasted five hours of my Friday evening waiting for them. Completely disrespectful and I will never use them again.

Absolutely fantastic service! I had 6 massive bags of clothes and shoes most with tags on and they were due to pick up from my flat which is up some stairs between 4-9 this evening. I had a call at 4.39pm and he was 6 mins away. Which he was! It was one guy, I offered to help bring them to the van he said no he would do it no problem. Very happy with the service and hope they go to the most needed homes!

I’ve donated large bin bags that included good quality clothes but also loads of expensive designer items (including Prada dresses, Prada shoes and the likes)that I no longer wear. If I would have sold the designer things myself, I easily would have made £1,500 but I decided to donate. Big mistake. Years ago I donated to Traid too and I received an email sharing how much I sold which I can use for my tax return. I donated in June 2024 last year. As per now, November 2025 still no email. What happened to all my clothes? Did staff keep them? Staff privately sold them on and kept the money? I’ve emailed including the collection number a couple of times asking about my Gift aid - no response. Which to means my clothes have never been sold in their charity shop.

Rubbish. They dont turn up and don't have the manners to notify you! Was told they would come at a certain time the day before. Five hours wasted on a friday evening. Never again.

Have used Traid twice Never had a problem with collection

These guys are time wasters . You book a collection with them and they don't come. Then you receive a call or message asking to arrange a new appointment next week. It's happened with me twice.

Purchased some shorts from Camden store. Great experience. When I got home (70 miles away) realised there was a fault on them.

Contacted customer info email address and no response to date on this. Left with shorts I can't wear. This isnt a good customer experience.

Worst experience ever. I prepared a large number of black bin bags (12-15) with clothes to be donated, all carefully closed and protected from the rain and left them at my front porch two days before Traids was due to collect them because I had to leave London. I called to ask them to anticipate the collection as I thought people might go rummaging and opening the bags. They didn't seem to be interested at all and just called on the day of collection to say they would not collect any of the bags because some of them were partially open and wet. I had to send everything to waste. Never again with this totally unhelpful and useless company!

This company does not give refunds 'under any circumstances' only a credit note for a year. Considering they are a company operating in poor countries and areas of london i would assume they would treat their customers kindly considering most shop in charity shops as they are low on funds generally. All retailers give refunds now on unwanted goods, especially charity shops that offer refunds on items costing only a pound or two. Traid need to revise their refunds policy as the goods will probably be sold to someone else anyway. I left a bag of very good bric a brac which did not appear in the shop when questioned i was told they do not sell china items and they had gone to their warehouse somewhere in london. Why was it sent elsewhere? when they do not sell it - could not one of the staff have walked a few yards to another charity shop to drop it off. in general the shop in Lewisham needs to put a sign saying 'No Refunds' as i would not have bought the item if i had known this as i cannot afford to have a 7 pound credit note hanging around in case if find something suitable.

I have to just say both times Triad have come to collect clothes from me they have offered an excellent service from ordering collection to the process of collection has been 100% service. The driver today deserves a gold star for politeness and customer service.👍👍

What a waste of time.
First available appointment for collection was one whole week away. So my video doorbell caught driver trying to make collection at about 11am when appointment was 1600-2100 that day. I made arrangements to be there at 1600 but did anyone show up? Of course not. What a waste of my time.
Clothes disposed of with someone else.