TRAID Avis 

I have witnessed the manager and other white staff in the peckham brunch talking down in a condescending manner to black customers. These Karens take great pleasure in expressing their racist dislikes for people that don't look like them. They talk very nice to people that look like them I have experienced and witnessed this many times.

TRAID Stores:

Trendy, expensive stores that are complicit with gentrification and social cleansing in areas that they operate in. Areas such as; Brixton, Lewisham, Dalston etc; where local people and families have been driven out of areas they grew up in, for all their lives, to accommodate the kind of residents that can afford to shop at TRAID.

This charity solely benefits causes abroad, not ones the UK - Despite child poverty being an issue in the United Kingdom.

Expensive infrastructure, staffing and overheads, that commandeer most of the profits that they are making, instead of benefitting the good causes that give them their 'charity' status.

This charity has monopolised a lot of clothing donations in London, depriving smaller charities, who struggle to benefit causes locally.

The staff in TRAID often appears to be middle-class British, or Euro-hipsters, rather than people local to the area. The kind of staff employed by TRAID are again outsiders moving to an area, willing to pay overpriced rent, adding to the problem aforementioned; of social cleansing and gentrification in the areas they operate in...

Despite the majority of staff being well-paid retail workers (as opposed to volunteers), they often have a poor attitude towards customers, because they are under the illusion that they're doing something selfless; simply because they work for a 'charity' - Behaviour that wouldn't be considered acceptable, from paid staff, at any regular corporate retail position.

Unlike a lot of other Charity shops, Traid does not appear to have staff with learning difficulties or disabilities.

I booked for clothes donation with Traid previously and they were good. I booked again early this week and they were supposed to collect it on Monday afternoon. I waited and waited but no sign of them - they sent confirmation email to say someone will collect it. I called the number on the email to check if the driver was coming to collect but the phone kept ringing.

Very disappointed with their service - I won’t be using them again.

I think Traid are amazing I always manage to get a bargain especially when they have their sale which is outstanding. My partner managed to get a jacket and 5 pairs of trousers in the sale for £24.00! He was very impressed

I am not taking anymore of my things to this shop. Never have I ever gotten a "thank you" or "thanks." This is plain rude. I rather walk the 200 yards with heavy bags to one if tge other shops.

On the 14th of November late afternoon I went to the Traid shop in Shepperbush (for the first time) and I was treated in a horrible way by the security guard. He was abusive and very rude. I had picked too many things to try in the changing rooms. He shouted at me and I felt he was accusing me of trying to steal something. I did not know the rules!! I spoke with the manager about the terrible manners but she apologized and said that she could not do anything about about it. She said that this man and other security guards had done the same before and it seemed that the company does not care about it. I got traumatize by the situation and I have not been able to go in any Traid shops since then. I am scared that I might find this man and he will start shouting at me with no reason. He uses his authority to abuse and denigrate clients. I have tried to contact the Traid management by email but no response.
Update: Trade has not contacted me since this terrible event. I am still traumatized by the experience and I will never go in this shop again!

Just an update…6 months later and no one contacted me. I have not been able to go to this shop again. It’s too horrible to remember the abuse I suffered there in November last year. I think I need a few years to overcome the trauma.