THERMADOR REFRIDGERATION FAILURE
I purchased a Thermador 30" Fridge and 30" freezer side by side combination for my new home, The fridge freezes food near the cold air inlet set at 37 degrees Fahrenheit . The freezer failed at 10 years of use, with no part available to repair it. Trail Appliances head management refused to refund the purchased price for these very expensive supposedly high quality appliances. They offered a 10% reduction of cost to purchase new, this is ridiculous when I have older refrigeration that are is operating perfect at 40 years of age.
Réponse de Trail Appliances - Cloverdale/Langley
Hi Gordon, thank you for taking the time to share your concerns with us. We truly appreciate your feedback and understand how important this matter is to you. Our team has reviewed your situation and has reached out with options aimed at finding a workable solution. As part of this effort, we were pleased to extend a goodwill accommodation with a discounted replacement option, and we hope this helps move things in a positive direction. We value your business and the opportunity to assist. If you have any additional questions or would like to explore further options, please don’t hesitate to reach out to us at onlinecc@trailappliances.com. Our team is always happy to help. Thank you again for bringing this to our attention—we appreciate the chance to support you.