Trainers Factory Avis 

WITHOUT a shadow of doubt and without any hesitation this ‘company’ have provided me with the worse service and after service I have EVERY received from any retailer in my entire life. If you purchase from this ‘company’ after reading this and the many other negative reviews (unfortunately I only looked at their reviews after my terrible experience), then you ONLY have yourself to blame!

I ordered on 9th September and despite reassurances after reassurances that I would receive my Sons main Christmas present (£150 trainers) in time for Christmas, I did NOT!

They have absolutely NO control methods in place, they DON’T know at any given time where an order is in their processing system (probably because they have NO process), THEIR customer service people just lie (they blatantly promised I would receive my order in time for Christmas and I did NOT - they had from 9th December to do so), they are extremely rude when you question them, they will avoid at ALL costs to issue a refund (even after 18 days of failing to supply an item you have paid for in good faith).

Please, please DO NOT use this company; particularly if your purchase is for a special occasion because the chances are, that they will most definitely let you down and cause you embarrassment, they will lie, they will frustrate the hell out of you, they will make accusations about you to deflect from their poor service (instead of just apologising and trying to rectify the problem), they will blame their carrier’s and they will avoid refunding you (even though legally, once their delivery date has expired and the goods haven’t been received, they should!).

I feel so strongly about my experience, that I will be sharing my correspondence (the rudest respondences from a company to a customer ever!) with the Trainer Factory with every governing body possible….. this ‘company’ should NOT BE IN BUSINESS and they definitely won’t be getting any more custom from me ever AGAIN!!

Also, despite them trying to make you believe they are, there is absolutely NO WAY they are a UK based company….. their whole company structure and service is a lie! DO NOT USE THE TRAINER FACTORY!

My sons trainers arrived this morning and he absolutely loves them, great quality, look amazing and well worth the wait. I can’t fault the communication and updates from the trainer factory during the delay in delivery because of Yodel.

Brilliant genuine site that delivered an authentic pair of Nike Jordan 4’s! My son was a little reluctant for me to order as the prices were so competitive but he was shaking in excitement as he opened the box to reveal a stunning genuine pair of Jordan 4’s! The communication with Trainers Factory was also excellent. I will be ordering all trainers from here going forward! Brilliant customer service with excellent product choice and availability.

This company is useless, ordered for them way before Xmas for my son which never came in time. Not even the trainer factory company knows where my parcel is! I’ve requested a refund now! Warning do not use them!!!!

Still waiting for trainers i ordered 12th December. Tracking says still with sender. Looking at the reviews its the same tracking number. Update trainers arrived but wrong ones. Son is in tears! 😡

Paid for order. 1 month later no trainers no response. It’s a scam. They don’t have the stock!!

Expect long delivery times!

No tracking. No trainers. No customer service. Scam? Possibly. Will try to get a refund and update.

Update: Spoke to Yodel 24/12 - parcel has never been received by them. Trainersfactory is fobbing off with "majority of customers" should get items delivered today. Which when taken in context, implies that they are just lying to try to get us to leave them alone today.

Further update 24/12: The company refuses to give a direct answer to a question. They have deflected all day long.

Update from them 27/12 after I've asked for a refund..."Trainers Factory
We are not cheaters. If we had to. So we don't talk much with you or any customer. Customer is first for us. We understand. The parcel has not been updated. We are also under a lot of pressure. We want. All customers will receive the parcel as soon as possible. But it has been delayed due to affected orders. Then on Christmas the workers on the off. This is our try effort. you will receive asap. We are ashamed of ourselves. This is your first order. And so it happened."

I want my money back as no product has been provided. I have asked numerous times for a refund and that has been ignored every time.

There latest response as they refuse to refund "Well, you can go to the Trading standards and also call the police and if possible please complain to the British Army and request to explode on our property"

Disgusting company.

Delivery time takes a while but the shoes do arrive. Ordered from here quite a few times now

I ordered trainers on 7th December and on yodel site they have sat since the 17th emailed warehouse and kept getting told not to worry they would be delivered by Christmas arrived tonight and they are real brilliant quality and £150 cheaper than the shops

Company is a joke don not use, paid £150 for a pair of trainers for my sons Christmas present was told it was shipped on 13th of December checked yodel tracking and they say parcel is still with sender, contacted trainer factory who insist the parcel was despatched on 13th they have a comment on there website saying due to strikes they are using yodel to stop delays yet here we are day before Christmas eve and still no parcel. Its not like I could afford to go by another pair with not having a £150 spare or time. So now I have to explain to my son on Christmas day that he is missing a present. I never normally write bad reviews as I have my own business, but if I treated my customers like this, I would expect to out of buisness by the end of the year. Now put a klarna complaint in for my money back as I clearly am not going to recieve my item.

Update 28/12/22 I've spoken again with Yodel whom the company say they use and they have confirmed this item has never been sent they have given me screen shots to show that a booking was made yet the item was never actually recieved by them, they have also provided me the company name which made the booking and this is not the trainer factory proving again that this company is fake. I have escalated this with klarna who say they will raise an international investigation but it could take a while thankfully I have some protection with them as I paid via them but anyone that didn't I would now advise you contact your credit card company and request they raise an investigation also.and for those that paid by bank card I'm sorry to say you have probably lost your money.

Ordered on 9th still not received was promised to get it today at the very latest fake tracking yodel have since confirmed they have never received the parcel so nothing to do with them will be keeping this as proof aswell as all correspondence from the company itself which is very strange to put it nicely should of known it was dodgy by the site the threats of removing my review for a refund ect either way will now report to trading standards please don't order from here

Took my money no trainers fake tracking keep saying its been with yodel after pestering and perseverance with yodel I can confirm yodel have never received! Definitely a scam company only wearily ordered from here as they were sold out elsewhere silly me should of known! Customer service is diabolical ignore the point and just sound really strange!

Placed an order on the 9th December. Money taken from my bank account on 10th December. Still NO delivery! Tried to track via yodel, which states has been shipped on the 12th. Absolutely ridiculous service. Placed the order well in advance of Christmas. I have emailed trainerfactory on several occassions with no reply.

Definitely avoid this joke of a shop I too have a yodel tracking number that says with sender everyone put their yodel number on here and see if we have the same one! Ridiculous customer service never experienced anything like it should have definitely read all these reviews before I ordered at the beginning of December!

I ordered some trainers for my daughter but they told me that they are with Yodel but they say they are still with the sender. There customer service is terrible and I will never use them again

Ordered a pair of trainers for my daughter, them being her only christmas present I have emailed twice with them saying they hope to arrive. It was dispatched on the 12th yet the yodel tracking number is still saying "with sender"
I understand yodel are busy however I have ordered with other companies who have used yodel since and my delivery has arrived. All I can do is hope that they arrive otherwise I'll have a very upset daughter christmas morning.

Edit! Following another email they are Still blaming yodel and the fact its Christmas for not arriving in time. They hope it arrives in the next day or 2, do yodel deliver Christmas day? My main issue is that I've ordered from other companies since my order from here and it's been delivered by yodel fine. They also keep insisting on calling me Mr Clare which is proving more why this is an incompetent company and I should have stayed clear.

UPDATE!!
Have added 1 extra star as the trainers have now arrived this afternoon. My daughter is now very happy with them.
The reason I won't add anymore is because I did order in plenty of time for Christmas and the communitcation I did have from them wasn't very professional. I understand we were in the middle of strikes however as I stated previously I had ordered from other companies after I used this company who had also used yodel and my parcels arrived within the stated delivery time and in time for Christmas.

Ordered trainers beginning of December. Item has been marked as shipped but the information on the tracking has remained the same for 9 days (still with sender). Have requested refund and order cancellation numerous times. Company keeps saying they will put pressure on Yodel! Paused payment with Klarna until this is resolved. Poor experience all round.
UPDATE: Trainers arrived this morning. Box damaged. Requested returns address from company who continually refuse to provide one. Why is their returns process shrouded in secrecy? I feel company would not get so many negative reviews if they dealt with customers in a more open, transparent and professional manner. Company is ignoring all requests for a returns address. They say send an email but their own policy says you can request over Live Chat.
Buyer beware! You will most likely wait a few weeks for delivery. If you want a refund for any reason good luck! Pay with Klarna so at least you have some protection. They are by far the worst company I’ve had to deal with - returns are a statutory right but TrainersFactory will ignore you.

I was getting very stressed because my delivery wasn't moving buy they assured me they would be delivered in time for Christmas and I received them the day after.