Absolute horror show of a technology, which makes it unnecessarily difficult as a student from the middle east to make payments to my school. They keep hopping banks leading a different procedure to f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Voir plus
L'entreprise a répondu
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Voir plus
L'entreprise a répondu
Easy, consistent and quick transfer of funds. I've also found their helpdesk and query team are responsive and actually useful for fixing issues. My only negative for Transfermate is the user interfac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Coordonnées de contact
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Irlande
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,0
Bien
491 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Dimitar was extremely helpful
Dimitar was extremely helpful in getting me across to the right link to transfer my payment for the University. The response was immediate and gave me the right solution very timely.
15 mai 2025
Avis spontané
Réponse de TransferMate
Hi lavaniya,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Dilyana was very helpful
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frustrated. Dilyana was able to explain that I needed to de-activate the previous beneficiary and re-create it, all along checking that the chosen currency had not defaulted back to currency of the country. It did once, I caught it and now I have a beneficiary successfully loaded who can receive a payment in heir preferred currency. Yes it's a palava, but we got there in the end. 5 stars for patience. 5 stars for a positive result. Thank you Dilyana.
12 mai 2025
Avis spontané
Réponse de TransferMate
Hi Christopher,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
The process they offer
The process they offer are a bit confusing with all those status symbols and states but the custome support really helped me relief particular someone names preslav that had all the answers that I could throw at him
5 mai 2025
Avis spontané
Réponse de TransferMate
Hi MaN,
Thank you so much for the 5-star rating. We truly appreciate your support and are glad you had a positive overall experience. We also want to thank you for sharing your concerns about the status symbols and states. Feedback like yours helps us improve. We hope to welcome you back soon and offer an even better experience next time.
TM Customer Support
Fast and precisie support
Spoke Jennifer. She was quick in providing me the resolution.
24 avril 2025
Avis spontané
Réponse de TransferMate
Hi Chiranjeevi,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Not enough time given as it takes up to…
Not enough time given as it takes up to 3 days to transfer from 1 bank to other. they give 2 days and hit you with late fees and change rate.
17 avril 2025
Avis spontané
Réponse de TransferMate
Hi Steve,
In Ireland, Transfers made before cut off on a business day typically arrive on the same day. Transfers made after cut off are generally processed the next business day. As per TransferMates Terms and Conditions you are required to complete the transfers within 2 business days of the date on which the contract was entered. If transfers from your bank to the nominated TransferMate account are taking up to 3 business days then please speak to your banking provider.
Any contracts not completed within 2 business days are cancelled and any loss arising on such cancellation arising from TransferMate being required to unwind the acquisition of foreign exchange is charged to the customer as per our Terms and Conditions.
TM Customer Support
I am from Kenya and I had a smooth…
I am from Kenya and I had a smooth experience paying my acceptance fee and tuition fee to Dublin City University.
The process was simple , quick and had no hitches.
17 mai 2024
Avis spontané
Réponse de TransferMate
Hi Purity,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Horrible service
I am from India and tried to pay the offer acceptance fee of euro 1000 to UCC Cork through transfermate.
The payment was meant for my son.
They are asking a lot of documents, and even after submitting the documents, the payment window is not coming.
Their partner in India is Ebix Cash, which is a horrible service provider, who even don't bother to reply to your e-mails.
At last, I paid the amount through my debit Card.
9 décembre 2024
Avis spontané
Réponse de TransferMate
Hi Alex,
As a regulated entity, TransferMate follow strict regulations and laws, set out by local and governing bodies. Despite our best efforts to keep document requests to a minimum there are times where we may require further information in order to process your transaction.
TM Customer Support
A SECURE PAYMENT COMPANY THAT LOSES MONEY AND BLAMES IT ON THE CLIENT AND THEN LIES ABOUT REIMBURSEMENT
I had to use the scam, namely TransferMate, because my school accepted payments via this abomination. The teller at the bank first sent 4330 TRY instead of 4330 EUR so I wrote an email providing proof of both payments to their Turkish local partner Sipay, which is another abomination. Irresponsible excuse of CS told me they could not find my money and "kindly advised" me to go back to the bank. Then I sent a very angry email and told them that I was not gonna be kindly advised to do jack squat and they were the one who was supposed to find out where the heck my money went. They apologized and told me they'd start another search for my magical money disappearance case.
Exactly a month after my ticket opening, they finally tracked down my money on 12 March and told me Sipay reimbursed me. Since I had no trust for them, I asked for the bank receipt. Since then, I have NO MONEY, NO RECEIPT, NO REPLY.
Like I told them, I will see Sipay at court and TransferMate employees in hell.
DAMN THEM AND DAMN EVERY INSTITUTON WHO CONDUCTS BUSINESS WITH THEM.
I implore everybody to keep away from them if they don't wanna lose money, reputation or sanity.
13 mars 2025
Avis spontané
Réponse de TransferMate
Dear Asude,
Thank you for sharing your feedback. We're sorry to hear that your experience with us didn’t meet expectations. We understand that a member of our management team has contacted you in relation to this matter.
At TransferMate, we work hard to provide excellent service and we regret that we fell short in your case.
We do apologise again for any inconvenience caused.
TM Customer Support
Der Sinn von TransferMate erschließt sich mir nicht.
Ich konnte einen Betrag einstellen, ohne dass was damit passierte. Die Hilfestellungen, so schlecht wie ich es bisher nicht erlebt hatte. Selbst vom Support habe ich keine Antwort erhalten, die mir weitergeholfen hat.
5 février 2025
Avis spontané
Réponse de TransferMate
Hi Knut,
We're terribly sorry about your experience. If you wouldn't mind reaching out directly to edu@transfermate.com, someone will be able to work through the issue with you.
Thank you for bringing this to our attention.
TM Customer Support
Excellent Martina
11 février 2025
Avis spontané
Réponse de TransferMate
Hi Sunish,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Perfect !
The best payment site with currency conversion in my opinion.
Simple, efficient and responsive support in case of problems.
27 janvier 2025
Avis spontané
Réponse de TransferMate
Hi Sylvain,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Great team at Transfermate and very…
Great team at Transfermate and very helpful, would highly recommend them for all business transfers.
Autoview Cars
Dublin 12
6 février 2025
Avis spontané
Réponse de TransferMate
Hi Autoview Cars,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Awesome communication and efficiency!
5 février 2025
Avis spontané
Réponse de TransferMate
Hi Luis,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
They were very helpful and courteous.
They were very helpful and courteous.
31 janvier 2025
Avis spontané
Réponse de TransferMate
Hi Ronnie,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Gives you great feedback about the…
Gives you great feedback about the status you are into.
29 janvier 2025
Avis spontané
Réponse de TransferMate
Hi Se,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Great Experience
Agent Dimitar was quick and effective in responding and solving my problem.
9 janvier 2025
Avis spontané
Réponse de TransferMate
Hi Bruno,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The payment transfer was slow but the…
The payment transfer was slow but the live agent was so nice. Probably won't use this platform again but I did have my problems solved. haha.
7 janvier 2025
Avis spontané
Réponse de TransferMate
Hi 日娜,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Agent Martina Nestorova helped me with…
Agent Martina Nestorova helped me with my issue. I happy to use this transfermate for transferring my money from my home country. It is convenient and they help you quickly.
2 janvier 2025
Avis spontané
Réponse de TransferMate
Hi Furba,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Excellent service!
Martina was kind and diligent. She reached out very quickly so I didn't have to wait! She resolved my inquiries with very quick and prompt responses.
31 décembre 2024
Avis spontané
Réponse de TransferMate
Hi Hye,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
I could reach out fast
I could reach out fast, and could get answer for my questions
27 décembre 2024
Avis spontané
Réponse de TransferMate
Hi Boburbek,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
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