Absolute horror show of a technology, which makes it unnecessarily difficult as a student from the middle east to make payments to my school. They keep hopping banks leading a different procedure to f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Voir plus
L'entreprise a répondu
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Voir plus
L'entreprise a répondu
Easy, consistent and quick transfer of funds. I've also found their helpdesk and query team are responsive and actually useful for fixing issues. My only negative for Transfermate is the user interfac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Coordonnées de contact
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Irlande
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,0
Bien
491 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Thank you so much
Thank you so much , the live chat is so helpful I really appreciate what are they doing, thanks a lot
4 septembre 2025
Avis spontané
Réponse de TransferMate
Dear Sami,
Thank you so much for taking the time to leave us a 5-star rating. We’re so pleased to hear you had a positive experience with our live chat support. Our team works hard to provide fast, helpful, and friendly service. We're always here if you need anything else!
TM Customer Support
Great team Thank you so much
28 août 2025
Avis spontané
Réponse de TransferMate
Dear Izzedin,
Thank you so much for the 5-star review. We're thrilled to hear you had a great experience with our team. We're always here if you need anything else.
TM Customer Support
Réponse de TransferMate
Hi Hassan,
Thank you so much for the 5-star review. We're thrilled to hear that you had the best experience — that's exactly what we strive for. If you ever need anything in the future, don’t hesitate to reach out.
TM Customer Support
Réponse de TransferMate
Dear 誉泷 梁,
Thank you so much for taking the time to leave us a 5-star rating. We’re so pleased to hear you had a positive experience with our live chat support. Our team works hard to provide fast, helpful, and friendly service. We're always here if you need anything else!
TM Customer Support
Réponse de TransferMate
Dear Ruotong,
Thanks so much for taking the time to leave us a 5-star review. We’re thrilled to hear you were happy with our quick response and support. Providing a fast, helpful service is something we truly care about, so your feedback means a lot. If you ever need assistance again, don’t hesitate to reach out — we’re always here to help!
TM Customer Support
Very satisfied!
Hannah was extremely helpful in answering my questions clearly and thoroughly. One of the better experiences I have had with online chats.
11 août 2025
Avis spontané
Réponse de TransferMate
Hi Jeffrey,
Thanks so much for taking the time to leave us a 5-star review. We're thrilled to hear that you had a great experience with Hannah from our Customer Service team. Our team is always here to help in real time, and it's wonderful to know that we were able to answer your questions clearly and thoroughly. If you ever need anything else, we're just a message away!
TM Customer Support
First time user and was having trouble…
First time user and was having trouble figuring things out. Got on a quick chat with Marie and she was so helpful and explained everything clearly. She resolved the issue I was having - THANK YOU!
6 août 2025
Avis spontané
Réponse de TransferMate
Dear MNG,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
After I made a payment which they…
After I made a payment which they received almost instantly, they took almost three weeks to confirm the payment with much pressure from me.
8 juillet 2025
Avis spontané
Réponse de TransferMate
Dear Mackiver Gabriel,
As a regulated entity, TransferMate follows strict regulations and laws set out by local and governing bodies. Despite our best efforts to process payments immediately, some payments may have a longer processing time for a specific reason. In your case, this specific reason was because, as highlighted on our payment instructions, if a payment is made from a company account, additional information may be required, which will result in longer processing times.
We do apologise for any inconvenience caused.
TM Customer Support
Dilyana was extremely helpful in…
Dilyana was extremely helpful in answering my query about documents needed for verification.
31 juillet 2025
Avis spontané
Réponse de TransferMate
Hi Conor,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Friendly Support, But 8 Business Days for a Transfer Is Not Acceptable
I used TransferMate as part of my blocked account extension process through Fintiba. The customer support agents were friendly and responsive, and I appreciate that they always replied when I reached out.
However, the overall experience was frustrating.
It took 8 full business days for my transfer to be processed — which, under no circumstance, can be considered acceptable for a standard international payment in 2025.
While support was polite, their responses were often vague and contradictory — one day I was told the money had been received, the next day that it was still being processed. It left me with zero confidence in what was actually happening behind the scenes.
This delay put my residence permit and legal status at risk, and despite my efforts to follow all instructions perfectly, the slowness of the process made it extremely stressful.
I appreciate the professionalism of the support team — but TransferMate seriously needs to improve the speed and transparency of its internal operations.
21 juillet 2025
Avis spontané
Réponse de TransferMate
Dear Berk,
Thank you for taking the time to leave a review. We're really glad to hear that you were happy with the customer service you received—that means a lot to us!
Upon further investigation regarding your payment, your funds were processed as soon as they became available to TransferMate. Certain internal processing times and steps must be followed before payments can be processed. Despite our best efforts to process all transactions promptly, these internal processes must be followed before transactions can be processed.
We do apologise for any inconvenience caused.
TM Customer Support
Réponse de TransferMate
Hi Wonbeen,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Réponse de TransferMate
Hi Sharvari,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Hi we have been dealing with…
Hi we have been dealing with Transfermate for some time.
We find them friendly, efficient and very helpful.
Highly recommend.
Brian BM Packaging Galway
16 juillet 2025
Avis spontané
Réponse de TransferMate
Hi Brian,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Customer support
I was having lots of confusion for payment process. Once i connected with customer support it became so easy and smooth. Special thanks to Dimitar Panayotov for helping me.
23 juin 2025
Avis spontané
Réponse de TransferMate
Dear Xd,
Thank you for your wonderful feedback. Your comment about the payment process is noted—we’re always looking to enhance our service and appreciate your input. We hope to welcome you back soon for an even better experience.
TM Customer Support
Excellent As Always
I have used Transfermate for many years now and have always found them to going above and beyond for the customers. They constantly advise promptly when I have any issues and I would definitely not use any other company for my payments - Thank You Transfermate
6 juin 2025
Avis spontané
Réponse de TransferMate
Hi Sharon,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Ciara was so helpful!
I struggled to get a payment sent correctly (my error) and Ciara helped me every step of the way. She's always so helpful and approachable whenever I have needed help. An absolute star!
3 juin 2025
Avis spontané
Réponse de TransferMate
Hi Jo,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Quick and helpful
Quick and helpful! Was chatting from Finland and got help in less than 1min. Wanted to be sure my payment is right before transferring it. After a chat with Hannah fron transfermate i was confident to transfer my payment 💞🪽 everything 10/10
2 juin 2025
Avis spontané
Réponse de TransferMate
Hi Maija,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Support helped but may have had inaccurate info
After I made a mistake in selecting the payment method, customer support helped me to create a new payment registration. However, the agent seemed to provide some incorrect information; e.g. they said that CAD could only be paid via wire transfer but the selection page for payment options included other methods including payment by card.
25 mai 2025
Avis spontané
Réponse de TransferMate
Dear JL,
Thank you for sharing your feedback. We're sorry to hear that your experience with us didn’t meet your expectations.
At TransferMate, we work hard to provide excellent service and we regret that we fell short in your case.
We do apologise again for any inconvenience caused.
TM Customer Support
Réponse de TransferMate
Hi Mukesh,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Great Service!
Clear communication of needed documentation and of options for payment. I was able to speak with an agent in real time to receive additional answers that I had. Also the wire transfer cost is the best option for payment and is quickly processed.
16 mai 2025
Avis spontané
Réponse de TransferMate
Hi Krystina,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
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