Absolute horror show of a technology, which makes it unnecessarily difficult as a student from the middle east to make payments to my school. They keep hopping banks leading a different procedure to f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Voir plus
L'entreprise a répondu
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Voir plus
L'entreprise a répondu
Easy, consistent and quick transfer of funds. I've also found their helpdesk and query team are responsive and actually useful for fixing issues. My only negative for Transfermate is the user interfac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Coordonnées de contact
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Irlande
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,0
Bien
491 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Best customer service ever tbh
Best customer service ever tbh , always there for helping
19 mai 2026
Avis spontané
Réponse de TransferMate
Dear Saif Mohamed,
Thank you for the 5-star review. We’re delighted to hear you had such a positive experience with our Customer Service Team. Supporting our customers and being there when you need us is what we strive for every day.
TM Customer Support
completely useless, good for nothing company
Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it was coming from. AND they are also asking me to fill out a form where I a have to enter my bank account details!!!! TransferMate received the money from me, they know exactly the account number, the amount I have transferred because they asked for the transfer notice for previous transaction as well, they have all the information at hand to do their job!!!! Zero braincell in use, didn't even try!!! Now it is officially the worst service I have ever experienced!!!!
Dear companies, institutions, please don't work with TransferMate, with regards, your customer.
10 avril 2026
Avis spontané
Réponse de TransferMate
Dear Agnes,
Thank you for taking the time to share your feedback. We are sorry to hear that this process has caused frustration.
For security reasons, our refund procedures require customers to complete a refund authorisation form, even if payments have already been made to us. This ensures that funds are returned correctly, securely, and to an account explicitly confirmed by the account holder. Unfortunately, we are not permitted to process refunds based solely on historic payment details or transfer notices.
We appreciate that this may seem unnecessary, however these measures are in place to prevent errors and protect customers against fraud or misdirected payments. Once the required form is completed, refunds are processed as quickly as possible in line with our procedures.
We value feedback and remain committed to improving our communication and customer experience.
TM Customer Support
I loved that
I loved that, the response was accurate. It didn't feel like an auto response that was prepared for everyone. I felt like I was attended to by a supportive employee. It's beautiful 😍
19 février 2026
Avis spontané
Réponse de TransferMate
Dear Tokoloho,
Thank you for the 5-star review.
We're really glad to hear that the response felt personal and genuinely supportive. That’s exactly the experience we aim to deliver, and it means a lot to know it came across that way.
If you ever need anything else, we’re always here to help.
TM Customer Support
Overall experience was really good and…
Overall experience was really good and the chat support is also very helpful. Its very easy to connect to the customer support for any queries or help and they are super responsive.
3 février 2026
Avis spontané
Réponse de TransferMate
Dear Priyanka,
Thank you so much for your wonderful 5‑star review.
We’re thrilled to hear that you had a really good experience and that our chat support team was able to assist you so quickly and easily. Making it simple for our customers to get the help they need is exactly what we strive for, and it’s great to know we hit the mark for you.
If you ever need anything else, we’re always here and happy to help.
Thanks again for taking the time to share your feedback.
TM Customer Support
The quick assistance received from…EXCELLENT SERVICE FROM TRANSFERMATE
The quick assistance received from Transfermate's Customer Service Agent was excellent and satisfactory
20 janvier 2026
Avis spontané
Réponse de TransferMate
Dear Cruz,
Thank you for your 5-star review. We’re glad to hear our Customer Service Agent was able to assist you quickly and meet your expectations. We truly appreciate your feedback.
TM Customer Support
Fast and Reliable International Payments
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out is the customer support—friendly, knowledgeable, and genuinely eager to help at every step. Fees are clear, exchange rates are competitive, and everything just works the way it should. If you’re dealing with cross-border payments, TransferMate makes it simple and reliable. Highly recommend!
13 janvier 2026
Avis spontané
Réponse de TransferMate
Dear Recovery and Winch Ireland Ltd,
Thank you so much for this fantastic review. We’re thrilled to hear that our international payments solution has been a game-changer for you. Making cross-border payments fast, transparent, and stress-free is exactly what we aim for, and it’s especially rewarding to know our customer support made a positive impact. We truly appreciate your recommendation and look forward to continuing to support your global payments needs.
TM Customer Support
Réponse de TransferMate
Dear Gurmit,
Thank you for your feedback. We’re sorry to see this rating, though we’re unable to identify the issue based on the information provided. We’d genuinely like to understand what went wrong and see if we can help. Please feel free to contact our support team directly at edu@transfermate.com so we can look into this for you.
TM Customer Support
It was so confusing at first
It was so confusing at first when i make a payment because i didn’t get any receipt but after connecting with customer support everything got cleared by marie ver de guzman her assist was so supportive.
9 janvier 2026
Avis spontané
Réponse de TransferMate
Dear Mohammad,
Thank you for your feedback and 5-star rating. We apologise for the initial confusion and are happy to hear that Marie was able to provide clear and supportive assistance. We appreciate you taking the time to share your experience.
TM Customer Support
Réponse de TransferMate
Dear Jaerdes,
We appreciate your 5-star rating and kind words. Providing great service is always our goal. Thank you for choosing us.
TM Customer Support
Customer service is SO helpful
Customer service is SO helpful. Problem was solved within minutes. So accomodating and easy. Thank you TransferMate and Marie Ver De Guzman!!
7 janvier 2026
Avis spontané
Réponse de TransferMate
Dear Maria,
Thank you for your 5-star feedback. We’re delighted to hear you had such a smooth experience, and we’ll be sure to share your kind words with Marie.
TM Customer Support
Great service on the live chat - settled my nerves
OK, so transfermate was new to me, and I'm skeptical, especially when a reasonably large amount of money (student fees) is involved. The initial email I received had a link to a chat and I chatted with Mark on Day 1 and Dimitar on Day 2. Both were very helpful and Dimitar was able to verify the value for me (satisfying my nervousness).
6 janvier 2026
Avis spontané
Réponse de TransferMate
Dear Adrian,
Thank you so much for your 5-star review and for sharing your experience. We completely understand the importance of trust, and we’re glad our live chat support was able to put you at ease. Mark and Dimitar will be delighted to hear your kind words. Thank you for trusting us and feel free to reach out anytime.
TM Customer Support
Scandalous ! client for more than 10 years
I've been a Transfermate client for more than 10 years. Now they target only ultra rich clients, by asking money transfer of minimum 100k ! I'm no longer going to use their services.
5 décembre 2025
Avis spontané
Réponse de TransferMate
Dear Jérôme Adam,
Thank you for being with us for over 10 years. We truly appreciate your trust and loyalty.
We’re sorry that recent changes no longer meet your needs, and we understand how disappointing this has been.
TM Customer Support
Ease of doing wires
Ease of doing wires, reasonable exchange rates and good service when required
23 novembre 2025
Avis spontané
Réponse de TransferMate
Dear Alex,
Thank you for the 5-star review. We're pleased to know that our wire transfer process, exchange rates and service met your expectations. We look forward to assisting you again.
TM Customer Support
Everybody has always been very helpful…
Everybody has always been very helpful whenever something went wrong (most of the times something went wrong because I did a mistake).
19 novembre 2025
Avis spontané
Réponse de TransferMate
Dear Ioana,
Thank you for the 5-star review. We're so glad to hear that our team has been able to support you whenever you needed help. Mistakes happen; we’re always happy to assist and make things easier.
TM Customer Support
Very quick and helpful reply
Very quick and helpful reply, I am a student at Cambridge who used it to pay mu tuition fees.
5 novembre 2025
Avis spontané
Réponse de TransferMate
Dear Jef,
Thank you for the 5-star review. We’re so glad to hear that our reply was quick and helpful. We appreciate you taking the time to share your experience.
TM Customer Support
They have great customer service with…
They have great customer service with quick response
11 octobre 2025
Avis spontané
Réponse de TransferMate
Dear Asmaa'u,
Thank you so much for your 5 star review. We're thrilled to hear that you were happy with our customer service and quick response. Providing prompt and helpful support is always a top priority for us. We truly appreciate your support and look forward to serving you again.
TM Customer Support
Worst AI ever !!!
9 octobre 2025
Avis spontané
Réponse de TransferMate
Dear Klaus,
Thank you for your feedback. We’re sorry to hear you had a frustrating experience. We’re always working to improve and would appreciate any specific details you’re willing to share so we can better understand what went wrong. If you’re open to it, feel free to reach out directly to edu@transfermate.com.
At TransferMate, your satisfaction is our top priority, and we are committed to continuously improving our service.
TM Customer Support
Shout out to Martina for helping me…
Shout out to Martina for helping me with the payment. I thought the payment did not go through but it eventually does.
29 septembre 2025
Avis spontané
Réponse de TransferMate
Dear Kevin,
Thank you so much for the wonderful 5-star review. We're thrilled to hear that you had a great experience, and we truly appreciate you taking the time to share your feedback.
TM Customer Support
Great help
Hannah was great. The conversation flowed smoothly and straight to the point.
5 septembre 2025
Avis spontané
Réponse de TransferMate
Dear Cecilia,
Thank you so much for the 5-star review. We're thrilled to hear that your experience with Hannah was great and that the conversation was smooth and efficient. We always aim to provide clear and helpful communication. We truly appreciate your feedback and look forward to assisting you again in the future.
TM Customer Support
worst misfortune to ever befall on me
god. bloody awful company none of the idiots tell you anything or handle any problem with any honesty literally makes me want to kill myself dealing with them
4 septembre 2025
Avis spontané
Réponse de TransferMate
Hi,
We're truly sorry to hear how distressing your experience has been. Your feedback is deeply concerning, and we take your comments very seriously.
We understand you're feeling extremely frustrated, and we want to make things right. Please know that we are here to listen, help, and support you in any way we can. If you're open to it, we'd like to speak with you directly to understand the full details of your experience and work toward a resolution.
You can reach us at edu@transfermate.com and we’ll ensure someone from our team gets back to you as a priority.
We appreciate your feedback and are committed to improving the service that we offer to all of our clients.
TM Customer Support
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