TransferMate Avis 

Absolutely fine if you are transferring small funds online yourself. I’ve being doing this for 7 years with them now. However, if you are transferring large amounts (over 10k) forget it and go elsewhere. Under regulations the source of funds must be proven, which is fine and understandable. This is where you will have problems. Proof of source of funds have to go to their Compliance department and this is where everything stops!!!! I’m 2 days waiting to get authorization to transfer €26k to purchase a car…they have all the documentation but the Compliance department don’t seem to want to look at it!! I’ve made numerous phone calls and nothing!!! I’ll have to transfer €10k per day until vendor is paid…STAY CLEAR IF TRANSFERRING LARGE AMOUNTS!!

I paid my tution fees by this method. I dont know how it works . My first transaction was canceled and a second payment was made.After the first transaction failed I had to constantly email the team regarding the refund.The local team dealing the payment was very poor in terms of customer service.They responded to me after non stop calls and emails which really kept me worried.The experience with transfermate was not up to my expectations.

My experience was absolutely great because you kept me up-to-date on how the transfer was going, and help was always at hand.

It was a great experience of getting the services of TransferMate. The money transfer was a hassle-free experience and I was getting timely updates about my transactions. Thanks once again.

I recently had the opportunity to use Transfermate for transferring my tuition fees, and I must say that overall, my experience with their service was excellent. However, there are a two areas where I believe they can make improvements to enhance the customer experience.

Let me start by highlighting the positive aspects of my interaction with Transfermate. Their service was reliable, secure, and hassle-free. I found their website to be user-friendly, making the process of initiating the transfer straightforward and easy to navigate. The customer support team was also responsive and helpful, promptly addressing any concerns or queries I had throughout the process. The fees charged for the transfer were reasonable and transparent, with no hidden costs or surprises.

Despite these commendable aspects, there is one area where Transfermate could improve: processing time. The time taken for the funds to reach their destination, including both the transfer to Transfermate and the subsequent transfer to the university, took approximately 6 to 7 days. While this might be acceptable for some, it would be beneficial for Transfermate to streamline their processes and reduce the processing time to provide a faster service. As a customer, I value efficiency and timeliness, especially when it comes to financial transactions of this nature.

Additionally, I would like to request Transfermate to provide an official receipt for the transfer. Currently, they only send a simple payment notification email, which lacks the necessary details and unique transaction number that would provide a sense of reassurance. Given that we are transferring significant amounts, such as 10,250 Euro in my case, it is essential to have an official receipt with comprehensive transaction information for record-keeping and peace of mind. By incorporating this improvement, Transfermate would alleviate any concerns customers may have about the legitimacy of their transactions.

In conclusion, Transfermate has delivered an outstanding service for transferring my tuition fees, ensuring a seamless and secure experience overall. However, I would like to encourage them to work on reducing the processing time and provide customers with an official receipt that includes all pertinent transaction details.

Nevertheless, I was pleased with Transfermate's service overall, and I intend to use their services again for my next year's tuition fees. I really hope that Transfermate will take these suggestions into consideration and continue to improve their already excellent service.

I made a payment of 1,200 euros on June 1st.
I made a payment of 16,278 euros on June 12th.
Under my constant email urging, 'transfermate' official website showed that the remittance had been completed.
And he told me via email that the money had been sent to the school.
However, as of today's June 21st, the school still said that it had not received my tuition fee.
As a payer, can I question whether you lost my tuition?

Expert and seamless service with the best conversion rates!
Recommend 100%

Payments were successful and took only one week till final confirmation.

El monto que debia de pagra era en dolares canadienses, sin embargo la propia plataforma da la posibilida de pagar en soles, sin embargo despues de pagar la plataforma automaticamente cambia la moneda pagada a dolares americanos, una pesima experiencia, mal servicio y un pago excesivo.

This was my first time trying TransferMate for transferring fees. Was very satisfied with the rates and services provided. Will surely use them for future fee payments.

I was in much trouble sending money and I did with transfermate. I am happy with their service.

It was nice transferring my fees trough TransferMate . It was smooth and fast process thanks for helping ne alot to send my fees through TransferMate

Customer support is good and responsive and using the service is good

Everything was very easy. Fast and easy.

The promptness in service delivery and a follow up call was amazing.

Decent service without much hassle, got a decent exchange rate as well

Very good service to pay international fees. I have paid my university fees and Ireland Education Bond through TransferMate and have had no problems.

The whole transact was swift and i like the fact that TransferMate called to explain the mode of transfer.