TransferMate Avis 

Answered queries quickly and efficiently via the chat line.

The last time I paid my fees from a Ugandan Account, the total cost of the tuition was 30% more. All my savings were depleted. Not only did Transfermate charge me but also my bank charged me for the international transfer. haha, I was dumb to use this option. I would only advise someone to use Transfermate if they have no other option.

Easy to use payment system. Excellent Customer Services team! Quick responses to queries and requests for assistance.

Excellent customer service and prompt reply to queries. I recommend Transfermate 100% for payments and any money transfers.

Easy, consistent and quick transfer of funds. I've also found their helpdesk and query team are responsive and actually useful for fixing issues. My only negative for Transfermate is the user interface and navigation pane I find is could be much slicker and require less steps/clicks to get to the transfers.

Excellent customer service, the platform is user-friendly and reliable.

My experience with transfermate is good, but I'm finding it difficult to pay my remaining school fees through my local currency which is Naira.
Kindly help on the way forward.

Regards

I liked the way the whole process went with the payment of my blocked amount. It was expedited.

Einige unserer internationalen Kontakte verwenden Transfermate. Da wir ein große Zahl an Auslandüberweisungen tätigen, war ich interessiert, herauszufinden, ob dieses Portal für uns nützlich sein könnte. Leider ist die Website sehr unübersichtlich und es war nicht einfach, herauszufinden, wie das ganze überhaupt funktioniert. Auch war nicht herauszufinden, welche Gebühren bei Transaktionen anfallen bzw. welche Aufschläge bei Umwechseln in andere Währungen entstehen. Es gibt zwar eine Seite mit Terms & Conditions, dort kann man ca. 30 Seiten rechtlichen Regelungen lesen. Über Gebühren/Kosten etc. ist nichts zu finden. Es wird zwar auf einen Schedule verweisen. Ein solcher ist aber nicht abrufbar. Wenn ein Unternehmen hier so intransparent agiert, ist das in Gelddingen nicht vertrauenserweckend. Ich befürchte, dass es sehr kompliziert sein wird, Transfermate zu verwenden und dass die Installation mehrere Stunden oder gar Tage benötigt, bis man es verstanden und es zum laufen gebracht hat. Überdies ist unser Büro eine GbR, also ein Unternehmen, das nicht in einem offiziellen Register steht. Erfahrungsgemäß ist es mit Firmen aus dem englischsprachigen Bereich sehr schwierig, (oft auch unmöglich) einen KYC Prozess durchzuführen, weil dort man die Rechtssituation in Deutschland nicht in der Lage ist zu begreifen (z.B. war es bei WISE nicht möglich, für eine GbR ein Konto zu eröffnen; by Currencyfair geht das nur auf dem Umweg über eine Privatperson; es sei denn man hat viel Zeit sich mit Notaren, beglaubigten Übersetzungen, etc. herumzuschlagen - was Wochen dauern kann). Leider findet sich auch zu dieser Thematik nichts. Angesichts der Informationen, die Transfermate im Web zur Verfügung stellt, bin ich zu dem Ergebnis gekommen, dass das Nutzen der angebotenen Dienstleistung vermutlich sehr viel Zeit kosten wird, bis es - vielleicht - funktioniert. Wenn man diese Zeit als Arbeitszeit sieht, habe ich Zweifel, ob sich das in ein oder zwei Jahren bei Überweisungsgebühren ins Ausland amortisieren würde. Ich würde dem Unternehmen zumindest zu mehr Kostentransparenz raten.

I have a business account in TransferMate. Worked with them for 5 month but suddenly they blocked the account without any notification, held incoming payments and don`t return me my funds. Asked several times to close the account and return funds but no result yet! Telling me that my account is under review but I even don`t know what are the timeframes for this check and when this review will be over.

Almost 20 days and I haven't received my transfer from the USA to Banco Inter yet.
Second time we use Transfermate and it's the same delay. Their customer service simply ignored me. They don't have respect for the client.
I don't recommend Transfermate for anyone.

Calculated payment and what they say IS NOT TRUE! Using Transfermate would cost me 250 euros more than by sending a bank wire...

If there is any way you can avoid doing business with this company, please, please do not engage with them. Is this a scam? I can't say. Seems to be. But I followed the instructions of THEIR bank -- Chase - to make a payment, and they ask me for endless -- ENDLESS--- additional documents. I can't go into all the details here; it would take too long; it would waste more of my life. Suffice it to say that Chase -- THEIR bank -- has no idea why they are harassing me. And not paying my school. Or -- illegally -- retaining my funds. Shocking that this scam can continue.

Very terrible experience, slow response time

I would advise against using this company, as their practices raise concerns about potential data mining. After a meeting where I detailed my business model and was encouraged to open an account, they requested extensive personal financial details, including numerous bank statements and proof of income. Upon collecting this information, they deemed my ecommerce store too risky for their preferences, which is surprising as selling products generally isn't considered high risk.

I had to transfer money from norway to uk for rental payment and rental service provider had used TranfserMate for international transfer. I sent money from norway using transfermate network but it did not reached destination. Bank confirmed transfer but transfermate neither gave me evidence that they did not get money nor i got refund. TransferMate is full with scammers. I lost nealy 500 pound. So please be careful while using it.

Had a horrible experience dealing with TransferMate Education. Wired monies from my bank to TransferMate to pay a deposit on student accommodation. The deposit was not paid. Contacted TransferMate and was told they never received the funds, despite me having a full receipt from my bank showing the monies had been wired to them. In order to secure the accommodation, we paid the deposit using another method. Weeks later we get an email from TransferMate saying they now transferred the monies to pay the deposit. So we ended up paying twice. Getting a refund from TransferMate was a nightmare. They rejected the refund form I sent them because they could not “cut and paste” the details I sent. Three months now and still no refund.

This website is a PIECE OF SHÍT !

Takes forever to verify your account, send random 4digit codes when TRYING to access any part of the site while verification is pending.

If you're in a hurry to send money abroad, just skip this junk website and the r3tarded persons who created it...

My name is Ana Guisao from Colombia, I want to share my HORROR experience with you here! TRANSFERMATE AND FINTIBA are about to make me lose my opportunity to go to Germany to study! I transfer my money for their blocked account using their partner TRANSFERMATE which was spoused to process the transaction and send the money to SUTORBANK, I did the payment on August 14th, on August 18th I received the confirmation from Transfermate about the funds, but until now, my blocked account has not received the funds and now, I spend one or two hours every day writing emails and calling customer service and they don't answer the big questions! Where is the money? Why isn't the money on my blocked account? I am going to lose my spot at the university for sure, the classes start in 2 weeks and the embassy is not gonna issue my visa if I can't submit the blocked account confirmation Fintiba was spoused to issue for me since almost three weeks ago.

I need help, as every time I call or write I receive the same answer: You need to wait as were are checking your case. They have been checking for 3 weeks!

Please urgent help!