TransUnion UK Avis 

Very helpful. Put me at ease that I wasn't being silly in contacting them with my concerns. Received email straight away with how to proceed with everything I need to reply correctly.

I had some doubts regarding my credit score, which dropped, and after talking with a member of their team they gave me some advice that could me help me to increase it. The lady who I talked to was very helpful and friendly.
At the beginning I was afraid to search for their help, and I’m very satisfied with the results now.

Unhelpful,slow and no urgency whatsoever, automated responses mean nothing !
28 day process to acknowledge then another 28 days to amend. Bearing in mind Credit Files have a detrimental effect in each situation and the necessity to progress in certain applications.

Tshedi, who I have been dealing with at Transunion, has been fantastic to be honest. I can't fault the service at all as I always get a reply to my questions. Obviously it's a very complex subject, (Credit Report Details), so I assume a lit if people do require help. Best wishes. Ashley.

They were very efficient and friendly in dealing with the matter I raised with them. The procedure I needed to follow was clearly explained, and a subsequent email sent for me so that I could clarify additional details they required to progress the matter raised. All in all a very good customer service so far.

Default file which is more than six years old is on my file making it my score worst. I have email them so many times but no response

Appalling customer service ! Evidence sent 6 times to prove my status on electoral role and you have still failed to correct your records!!

Being male, and gay. They are being difficult for me changing my surname following marriage. Let me straight female friend had now issue.

They have incorrect electoral roll information about me that I’ve corrected with them by providing evidence only for them to ignore this and replace the incorrect information with even more incorrect information. Both Equifax and Experian reflect the correct data and have done since day 1.

Very bad service
I had a very disappointing experience with this credit agency. Despite maintaining an excellent payment record and achieving a good credit score on other platforms, I received a mediocre rating from them. I’ve consistently followed all the necessary steps to improve my credit, and it’s been over two years, yet the score hasn’t reflected my efforts. This has negatively impacted my mortgage application with Halifax, and I find this situation very frustrating.

I had call with your customer service team regarding my a dispute of my credit report,i think her name was Terry and she was very supportive throughout the call

There were some inaccuracies when analysing my data, which I had to correct, but the tech support team was really good in addressing and promptly reacting to my concerns.

Terry spoke very kindly to me and explained everything I needed to know in clear terms.

Thank you so much for being very professional and kind.

Dispute review
Although I’m still waiting for the customer service team to reply to a dispute, I have I found the customer service team very efficient.

I am visually impaired and dyslexic and would like to thank them for all of there assistance

TransUnion has failed to uphold its obligations under the UK GDPR.

Despite being served a formal Article 18 notice regarding a £4,949 “Delinquent” entry which is at a confirmed Deadlock with the lender, TransUnion declined to restrict processing while accuracy is verified.

Instead of applying the statutory restriction required by law, TransUnion proposed a voluntary “Notice of Correction,” which does not restrict processing or prevent ongoing credit harm. I documented a reduction in my credit score during the period in which no restriction was applied.

As both TransUnion and the lender (EDF) have explicitly declined to apply the statutory procedure required when data accuracy is contested, this matter has now been escalated to the Information Commissioner’s Office (ICO).

Consumers should be aware that statutory data protection rights may not be actioned without regulatory intervention.

They are unprofessional and not precise on dealing with costumers. I applied to get my credit report and they didn’t give me the correct information on what documents they required and they weren’t answering questions. Due to this they make the process take much longer as it should be.

This afternoon I had the need to contact TransUnion by telephone. To begin with I was extremely anchors, I got connected through to a very pleasant lady by the name of Lauren. I explained to Lauren that I was not able to understand how to obtain my credit report. Lauren assisted with with this, she helped me through the process enabling me to view my report. Lauren calmed me and she reassured me that all was well according to my report and that if I wanted any further assistance I could always call back and ask. I finished my enquiry with help from Lauren feeling one hundred percent happy. So, one BIG thank you to Lauren and if ever I need to call TransUnion in the future I hope to receive a similar kind of response.

I tried to switch energy supplier to get much cheaper rates, I was accepted but then they used these TU muppets as a credit agency and I was refused despite Experian score of 1132 (excellent). I am a millionaire who has paid every single bill on time for 61 years. It seems the problem may be because I dont have a credit card - I dont need one as I use a debit card for everything. As such they they have supplied misleading information I will be taking action against them

Transunion claims to report the credit score to my bank. However, they have marked me down because I do not have a credit card. But I do! They have a pathetic excuse: not all credit card providers allow them to access the information. So TransUnion's credit score information is flawed and should not be used by major banks.