TransUnion UK Avis 

Good communication from Terry .
She answered my request politely and as I expected .
Great service.

Absolutely impossible to navigate their website. Everytime I try to raise a dispute it takes me back to the same screen. For a company as large as this its Absolutely appaling how they can get away with such shocking service.

I would love to blacklist them, disgraceful.

Personally I think all credit reporting agencies should be banned because sometimes it is their error or sometimes it’s the company who delay amending errors and Transunion are not good at replying at all or dismiss anything you send to them. They don’t look into things with the companies or their own errors hence why you receive barely any replies. They should be looked into and if not reporting or accepting errors then they should not be allowed to trade! Don’t ask me to email because already have endlessly!

Unknown searches on my credit history but trying to query them a nightmare. They ask ridiculous questions for example the overdraft available in January 2026 in a bank account opened in 2006!!

Useless people they didn’t my problem in two months. There are more than 10 times reported that I searched for finance and that are effected on my credit report and some reports shows I’m using overdraft which was not that how much they reported on my credit reports and some other companies credit cards usage aren’t correct either I reported all my credit reports to them and tried to send them emails and also I made dispute and even the first review Victoria replied and she mentioned email to contact her I send email on that mentioned email but not sorted my credit report. They’re useless

They stick to the typical scripted replies without actually looking at evidence sent to them over 3 status disputes. Only willing to add a Notice of Correction after refusing to change the status to its actual legal status

I am extremely disappointed with the way TransUnion has handled my credit report dispute.

I raised a dispute after discovering that my credit report incorrectly showed a missed mortgage payment. I immediately contacted my bank, who confirmed that no payment had been missed and that they had not reported a missed payment to TransUnion.

I have evidence from my bank confirming my mortgage account is fully up to date. Despite this, my dispute was rejected within a very short space of time, making me question whether it was properly investigated. I was told to contact my bank again, which I did. They once again confirmed there was no missed payment and no negative information had been reported.

I then visited my local branch, the staff confirmed once again that my account is up to date and that they have not reported a missed payment. They also advised that they cannot correct this with TransUnion because the incorrect information did not come from them.

I disputed the matter with TransUnion again, only to receive another response, rejecting it again and telling me to visit my local bank branch – something I had already done.

The most frustrating part is that I have evidence proving the information is incorrect, yet I have not been given any way to submit it for review. Instead, I seem to be going around in circles while an inaccurate missed mortgage payment remains on my credit file.

A mistake like this can seriously affect someone's creditworthiness. I expected a much more thorough investigation and a clear process for submitting supporting evidence.

It really does feel like I'm running against a brick wall. It should be simple, their is a mistake, here is the evidence to support it is a mistake.

I'm sure all they will do is comment on here and tell me to email the same address I'm going around in circles with.

I was happy with the service got my response on time since I requested for my notice of correction to be added on my report. thank you for the service even though the procedure for the notification takes longer.

Shame i cant give zero
60 emails in , raising multiple disputes for each error and still have someone else's poor credit history attached to my information and they will not remove it.

Quickly and professionally resolved a problem with my credit rating. Communication has been great and very personable.

I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps lessen the heavy load of stress I have since discovering the fraud.

If I could give zero I would. Basically my council took me off the electoral
Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and when I forwarded all the evidence to these people they said ‘you were registered from April 2026 (which was the time I got myself back on because the council MADE A MISTAKE) and said case closed. So they didn’t actually do anything at all. Absolute waste of space.

Needed to add a NOC to my credit report. Customer service rep was experienced, knowledgeable, and swift to help me. My NOC was added in a jiffy. Very pleased

Very helpful with the advice given and very prompt to reply.
Veey happy with the service I received

A clear understanding and helpful explanation for my case by trans unions receptionists,.
She was very patient and made sure to understand my issues and then she instructed me to the right path.

TransUnion has been the most intransigent and unhelpful of the three main Credit Reference Agencies. I have written to them, called them, and raised a formal complaint and have, at best, been given incorrect information and, at worst, completely ignored. They care nothing for Consumers. If you need to speak to this shower, I wish you luck.

How can be Credit check agency serious, when I found in my credit check report fake address, which is there one year. I have nothing common with that address I never been in Glasgow. When I contacted the Trans Union, they just lied to me. They said the address is removed. Unfortunately the address is still showing on my credit check report. I checked that today morning. How the Financial companies can trust and believe they received correct informations, when agency making the fraud!!! Of course they keeping ignoring all my emails correspondence. How we believe and trusting the lies !!!???
Maybe they will start talking me serious after this feedback.

All the info you hold on me is wrong , out of date and some just same bullsh1t , that credit leechecs use.

have filed complanits and that when down a black hole hate that my name is attached to you ..... with experian and Equifax I have a perfect high score but with you dumb asses its on fair!!
Be told to summit evidence to support reasons why ...... GFY why should I have todo anything its up to you to gather the correct information FCA will be getting a letter go complaint to add to your already p1ss poor performance....

I am unable to access my online report due to incorrect details, when I ask them what the issue is and supply them with all my identification they still refuse to tell me what the problem is. And then, when they send me my paper copy, everything is correct?! Transunion are shockingly poor, and to think they are a credit reference agency is just appalling. I am trying to apply for a mortgage and they need my Transunion credit report, the fact I have to supply it as a physical paper document and not online is just embarrassing and is causing my application to take much longer than it should.

EDIT 26/07/26 - Since my review, Victoria from TrustPilot got in touch and has investigated my issue and resolved this for me and I can now access my report in full. Why it took a negative review for this to be sorted is madness; however I am very grateful to Victoria for her help and support. Increased to 3 stars for her help, but still awful service prior to this.