Personally I think all credit reporting agencies should be banned because sometimes it is their error or sometimes it’s the company who delay amending errors and Transunion are not good at replying at... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely impossible to navigate their website. Everytime I try to raise a dispute it takes me back to the same screen. For a company as large as this its Absolutely appaling how they can get awa... Voir plus
I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Voir plus
L'entreprise a répondu
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Coordonnées de contact
One Park Lane, LS3 1EP, Leeds, Royaume-Uni
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,9
Moyen
585 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de TransUnion UK
Hi Mike,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Transunion was very quick to respond
Transunion was very quick to respond, and to resolve the issue... There was good cumunication from them keeping me updated all the way through sorting the problem overall very good
20 mai 2026
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
great info.
20 mai 2026
Réponse de TransUnion UK
Hi Mr Fullbrook,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
The person I spoke to spoke clearly
The person I spoke to spoke clearly, helping me to understand the process, and my issues were quickly and efficiently dealt with.
26 mai 2026
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Having completed my dispute the hard…
Having completed my dispute the hard search was swiftly deleted from my credit reference. Great job.
26 mai 2026
Réponse de TransUnion UK
Hi Michael,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very prompt response.
22 mai 2026
Réponse de TransUnion UK
Hi Mr Clark,,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
So efficient and effective thanks
22 mai 2026
Réponse de TransUnion UK
Hi Paul,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Réponse de TransUnion UK
Hi Anna,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Great experience and helpful advice.
21 mai 2026
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Greatly timed emails
21 mai 2026
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very quick and helpful thankyou
21 mai 2026
Réponse de TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I am giving a 2-star review because…
I am giving a 2-star review because TransUnion’s standard dispute process is completely broken, inaccessible, and lazy. It literally took a phone call and a formal complaint from me to force them to look at my emails and paperwork properly.
When I submitted my dispute via email, everything was laid out perfectly—my name, address, and all required proof. Despite having all the facts on day one, it took a ridiculous 3 to 4 days just to get an initial email response, followed by another 5 days of being dragged through a repetitive email loop. As someone with dyslexia, being forced into an endless maze of written emails because staff were too lazy to look at the evidence was incredibly stressful and entirely unnecessary. They just sit on information and reply with standard email templates.
The Failure: All evidence was provided upfront via email, yet it was ignored for nearly 10 days while I was passed around in back-and-forth email loops.
The Turning Point: Nothing moved until I stepped up the pressure, called them, and filed a formal complaint. Only then did they finally initiate a proper investigation.
The Only Saving Grace: Once the formal complaint forced a real human being to actually look at the records, the dispute was settled correctly.
I am glad the matter is finally resolved, but no customer should have to lodge a formal grievance just to get basic service. TransUnion needs to stop hiding behind slow, automated email loops and fix their broken system.
21 mai 2026
Réponse de TransUnion UK
Hi Mr Watson,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Great communication
21 mai 2026
Réponse de TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Good communication
21 mai 2026
Réponse de TransUnion UK
Hi Mrs Walsh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Staff were quite helpful.
20 mai 2026
Réponse de TransUnion UK
Hi Mutai,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Easy to apply for
Easy to apply for, response very weak and not giving enough information.
20 mai 2026
Réponse de TransUnion UK
Hi
Thank you for your feedback.
We’d really value the opportunity to look into this further and better understand what information you felt was missing.
Please feel free to contact us at ukconsumer@transunion.com with the subject line 'TrustPilot'.
We’ll be happy to review your experience and use your feedback to improve our communications going forward.
Thanks
Victoria
Identity fraud
I am the victim of identity fraud and Transunion have been very helpful with advice and action on my behalf.
20 mai 2026
Réponse de TransUnion UK
Hi Peter,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Réponse de TransUnion UK
Hi Amy,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Highly recommend
Sorted my issues promptly and efficiently. Highly recommended.
Very communative and was kept in the loop throughout the process.
19 mai 2026
Réponse de TransUnion UK
Hi Jonathan,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Raised a dispute on my credit file
Raised a dispute on my credit file. Emailed directly as could not find any missed payments on the file. Quick replying advising who had reported this. Emailed back advising it was not accurate. They raised a dispute and I got a reply within about 10 days saying it had been successful and would come off my credit file. Really pleased with the quick response and resolve to my issues.
11 mai 2026
Avis spontané
Réponse de TransUnion UK
Hi Claire,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.