Personally I think all credit reporting agencies should be banned because sometimes it is their error or sometimes it’s the company who delay amending errors and Transunion are not good at replying at... Voir plus
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Lisez les avis des autres
Absolutely impossible to navigate their website. Everytime I try to raise a dispute it takes me back to the same screen. For a company as large as this its Absolutely appaling how they can get awa... Voir plus
I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Voir plus
L'entreprise a répondu
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Coordonnées de contact
One Park Lane, LS3 1EP, Leeds, Royaume-Uni
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,9
Moyen
585 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The call was attended to quickly
The call was attended to quickly, and matters were addressed swiftly. Much appreciated.
12 mai 2026
Avis spontané
Réponse de TransUnion UK
Hi Uzzam,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Proven inaccurate records
Proven inaccurate records
I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks,
All related to organisations I’ve never had links with , so from that I’m entitled to assume they’re a bunch of chancers potentially destroying life’s of those less fortunate than I am their key any talent is selling their services to organisations more inept than themselves 🤪
12 mai 2026
Avis spontané
Réponse de TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Réponse de TransUnion UK
Hi Muhammad,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Transunion are useless
Transunion are useless, any thing that changes in owing more is quickly added, anything which as been paid off or vastly reduced what you owe take these useless numb nuts months to sort out. Making peoples credit rating look far worse that it actually is.
trying dispute this crap organisations useless ways
is nigh on impossible.
7 mai 2026
Avis spontané
Réponse de TransUnion UK
Hi Ian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Staff had dealt my queries…
Staff had dealt my queries professionally and efficiently. Totally satisfied with the outcome of the call.
1 mai 2026
Avis spontané
Réponse de TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Great relief
27 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Agoro,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I hung up.
I spoke to someone called Brian, who, clearly was reading back to me from a script that had little bearing on my issue He repeated the exact script over and over. It was so robotic, so out of touch, so unhelpful I hung up.
27 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi William,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The best service
The lady who gave me the service was very professional .She explained to me clearly and instructed me what steps l should take
26 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Gilbert,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful staff
They have been incredibly helpful on every question I had ( and they were many) they took time to explain everything and took contacting creditors on my behalf and are still doing so I can praise them enough and I am very grateful
21 mars 2026
Avis spontané
Réponse de TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Amazing team and service!
The team at TransUnion are super helpful, professional and friendly
I've had to call a few times for their support and they've always been extremely helpful, straight to the point and professional.
An excellent service and team!
24 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Noor,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I am in shock
I am in shock. They respond to me after a year, then proceed to ask me for the full details again. Literally, I am speechless, the request for the review was in the same email.
23 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Ms Riar,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The agent was quick in understanding my…
The agent was quick in understanding my concerns and she delt with them accordingly. I am impressed with her response and follow up.
22 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Osita,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Highest level of unprofessional service
Unfortunately, we are not able to make a choice. TransUnion collects our data and sadly in my case incorrect data is presented in my report.
I have been trying to fix this for the last two months. I have been asked to provide my address history three times already and sent it three times. Apparently nothing can be done to fix the current situation.
As Jessica T asked me to provide a review on Trustpilot, I would like to thank her for this invitation and for being particularly unhelpful. The same genuine thank you is extended to Nandi, Abigail, Ringetani, Dineo, and Lunga.
21 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Andrew
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Credit reference agencies have access…
Credit reference agencies have access to personal information for which it is hard to find explicit consent. Attempting to get incorrect or misleading information corrected is extremely difficult and time consuming. Access to a single point of human contact is frustrating and difficult to achieve. Any attempt to try and correct information is fraught with difficulty. Communication with a human person seems to be actively discouraged. As an individual these agencies are difficult with whom to deal, but may have a major impact on your mental and physical well being.
21 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Ignoring electrical registration
I had been regustered on the Electoral Register since February and records have not been updated unfortunately this means I can not take out a loan or overdraft. My mortgage is also with them. I want to move and this is causing me problems. I forwarded a letter from my council as confirmation and I sent a photograph of my letter proving I am registered. I am on other credit reference agencies as being on the Electoral Register.
2 février 2026
Avis spontané
Réponse de TransUnion UK
Hi Sara,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Very poor performance.Fob you off with…
Very poor performance.Fob you off with email after email repeatedly with generic responses not really getting anywhere even after providing proof attached to emails I sent.I had enough so had to put in a complaint as I felt I wasn't being dealt with properly as their responses weren't helpful.
17 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Jo,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Beyond useless
Beyond useless.
I raised an issue re my address in June 2025, they could not comprehend the issue so closed the ticket. They have 3 different variations of my SAME address on my file, the council legally amended my address and I explained this but they do not understand and refuse to ‘update’ to the correct legal address therefore impacting the accuracy of my record!
THEY have then contacted me in relation to this in April 2026, the email does not specify what they are referring to as ‘outstanding’. I have asked for clarity multiple times now and the useless customer service rep’s cannot comprehend the query.
Waste of space.
Hi Victoria,
I’ve emailed yourselves back MULTIPLE times trying to gain clarity on why YOU have made contact nearly a year later but refuse to specify what it is in regards to and your customer service can only bother to send copy paste one liner AI responses… not sure why I would email AGAIN to be met with the same!
17 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Response from TransUnion,an acknowledgement to raise a dispute
Response from TransUnion,an ackno
16 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Manoj,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Excellent customer service answered my…
Excellent customer service answered my query very quickly and explained everything so I understood it
14 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Sue
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Credit card query
I enquired about the reason my credit cards were not listed or shown in my credit score and within a couple of days I received the reply giving a clear and concise answer. I am very pleased with the outcome.
15 avril 2026
Avis spontané
Réponse de TransUnion UK
Hi Roy
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
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