Personally I think all credit reporting agencies should be banned because sometimes it is their error or sometimes it’s the company who delay amending errors and Transunion are not good at replying at... Voir plus
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Lisez les avis des autres
Absolutely impossible to navigate their website. Everytime I try to raise a dispute it takes me back to the same screen. For a company as large as this its Absolutely appaling how they can get awa... Voir plus
I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Voir plus
L'entreprise a répondu
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Coordonnées de contact
One Park Lane, LS3 1EP, Leeds, Royaume-Uni
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,9
Moyen
585 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hi this company want you to borrow with…
Hi this company want you to borrow with high interest ,so they can get some tip. Also there is another not claimed company on trust pilot,which let say somebody created to avoid bad feedback.
25 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Mark,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email me at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
would be less
would be less, asked them twice now what to do when a family member dies to make sure their credit file is marked appropriately. Get a standard response now twice, with nothing to do with handling a death for a credit file. Customer services doing not even the basics
24 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Matson,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email me at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
I was told I would receive my credit…
I was told I would receive my credit file within 7 working days and it is now 10 days and still nothing I emailed them and still no reply
11 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Michelle,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
This company is driving me insane
This company is driving me insane. They say I don't have a credit card when I do - I got the credit card 6 months ago now in order to improve my score, but my report still says I don't have one. When I try to dispute the incorrect information, I just get pointless rambling replies telling me things like how to check my credit report or that accounts less than 8 weeks old may not show up - absolutely nothing relevant to the dispute I raised. I assume they're written by AI, which feels like a massive F you to consumers with a genuine issue they need to resolve. This back and forth has been going on for weeks now and is a colossal waste of my time. Transunion are the credit reporting agency used by my mortgage provider and I need their information to be accurate. Awful company.
22 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
Terrible
It feels like I'm talking to a robot on the email. Their website is confusing, and they didn't even answer my question why my credit score went down so much, as well as giving me a non-answer.
I would give a zero
22 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Adam,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
ONLY USELESS AI BOTS WHERE HUMAN SUPPORT IS NEEDED
I have only given 1 star because there is no means on Trust Pilot to give minus 1 star. I have tried for weeks/months to have simple updates on my credit report done, in respect of multiple settled accounts. I have had the companies involved issue me correspondence to send to TransUnion and I have had those companies contact TransUnion directly to confirm the account settlements, and they have verified to me that they have contacted TransUnion to request that that he relevant adjustments be made multiple times. I have send more than 25 emails, with all conclusive documents, but generic AI responses are all that I have had. There is no phone contact and no means to contact any human for assistance. Credit agencies can have a massively adverse influence on human peoples lives. Their service cannot be left to AI bots. This is unacceptable, immoral and disgraceful..
18 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Terry,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
Fantastic
Fantastic, I had some issues with my credit file and they investigated it and resolved it in less than 5 days. Great communication 10/10
10 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Ronnie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
It was very efficient
It was very efficient, understanding and helpful. Procedure to follow was sent easy to understand.
18 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Mary,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Security Password
I cant do a credit lock as I have a free account but I needed a security password as my data had been breached. Customer Services communicated well with me and applied the appropriate password so no-one can request my details for a hard check without it, which scammers might do for identity theft, mortgage etc. Very comforting.
9 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Christina,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Useless and stupid
What a lousy service. Raise a dispute, empty, raise a dispute, empty, raise a dispute, empty.
13 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Li,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
This was a free service
This was a free service. I had a querie in as why my credit card company had cut my credit drastically. I was asked to contact this company, the call handler was very good. They sent me a link to check my credit status(still free). I found out the problem and have raised an issue and this has a 28 day investigation. You get to see if anything is wrong in your credit history and any application you are unsure of(fraud), etc etc. Full marks.
12 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Hugh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Time
Time - you do checks every 7 days but do not update information you hold. Takes weeks to update the information you have, whilst people are unable to use their credit rating promptly an fairly!
5 juin 2026
Réponse de TransUnion UK
Hi Lena,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Réponse de TransUnion UK
Hi Igor,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Had a issue with a past financial…
Had a issue with a past financial associate that I was no longer associated with and needed them removed from my file this was all sorted for me with out any issues
4 juin 2026
Réponse de TransUnion UK
Hi Christopher,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Helpful service
4 juin 2026
Réponse de TransUnion UK
Hi Catherine,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Efficient and helpful response.
Lindiwe at Consumer Services dealt with my request very efficiently and promptly. Lindiwe gave clear and helpful information and my request was resolved very quickly.
10 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Was straight to the point
10 juin 2026
Avis spontané
Réponse de TransUnion UK
Hi Ali,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Réponse de TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I contacted TransUnion about a dispute would recommend
I contacted TransUnion because a company did a credit check on my card, I had no dealing with the company only to get a quote for car insurance which decided not to use.
TransUnion investigated my issue and kept me informed all the way, my dispute was agreed and taken off my credit report.
I would recommend Trans Union to anyone with a with a company.
28 mai 2026
Réponse de TransUnion UK
Hi Diane,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Réponse de TransUnion UK
Hi Jessica,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
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