Admiral Avis 

Terrible experience with Admiral Travel insurance are still waiting since march 2026 for a refund like we were told by one of the member of the bereavement team, but it's just been back and forth have given them enough evidence of the situation but still no response
apart from no need to contact us we will be intouch. Was first time using them for travel insurance wouldn't need to cancel the holiday if it's wasn't for the close family death that occurred which is out of our hands, there is no consideration of the grieving family still asking for evidence which has already been submitted.

My Sons suitcase was broken into upon arrival in Punta Cana ( Dominican Republic ) end of June and almost all his clothing and possessions were stolen :( We have GOLD level travel insurance thinking we would be covered in these circumstances......... Admiral have now been asking for the same information repeatedly - each time you upload this information it takes a further 21 days / minimum 10 days before a review handler even looks at your case and I tried to request speaking to them directly after months of waiting and this was refused also ! Considering I also have GOLD level home insurance with them I will be cancelling everything if this is how you are treated when you have a genuine claim ! :( SHOCKING CUSTOMER SERVICE

Admiral seemed fine until I had a claim to make. I had a train cancelled or delayed in each direction travelling to France, causing me to have to rebook all connections, They have thrown so many obstacles in my path. They have asked repeatedly for supporting documents, and each time their 20 day response time starts again. They ask for a statement from Eurostar to say why the train was cancelled but Eurostar don't reply. They ask for proof that the next available train was more than 12 hours later, but train availability was displayed on a continuously updating website so I can't provide that. I have been trying for 3 months to get some recompense, and I guess they assume I will give up eventually. I have cancelled my policy with them

Auto-Renewal debacle!

They make it so difficult to stop the auto-renewal through the portal.

I think auto-renewal is WRONG - I ended up having to call Admiral Travel Insurance and spoke to Jefferson who had to look up how a customer actually does that.

Note that all I wanted to to do was stop the auto-renewal so that I could research value for money BEFORE deciding whether to continue with Admiral (or NOT) but because they made it so damn difficult I very nearly walked away because I was so annoyed.

Stopping auto-renewal and leaving are two different things! Admiral take note!!!

Don't p1ss off your customers, the travel insurance market is competitive!

DIRE!!!!!!
I cancelled my policy in 2024 and they have taken money yet again as an auto renew. They refused to support a valid claim for a cancelled ferry journey. I cancelled my policy after a hopeless service .
Yet again…. 2 years on £56 taken without my consent.
Refund it please!!
I am exasperated by Admirals toxic ineffective service. AVOID.