Travel Solutions Network Ltd. Avis 481

All my issues resolved in one phone call, thank you so much Valerie Burton! She was so understanding and so lovely, got everything resolved in minutes ✨

Valerie Burton was very friendly and great at getting us a fab deal on our holiday to Turkey. She was quick and went through all the details with me and double checked everything. Would recommend using her.

Valerie was extremely knowledgeable and handled all of our enquiries with confidence. She clearly explained everything we needed to know, including how to request a refund on our existing flights after booking our holiday with easyJet. Throughout the process, she made me feel comfortable and reassured, which really helped when it came to moving forward and choosing the right holiday for us.

Adam H was great. Went the extra mile to sort my problem out. Very friendly helpful and great customer service skills

Valerie was exceptional in her service today

Adam was absolutely fantastic very helpful and friendly and turned a stressful situation into a pleasant experience! Wouldn’t hesitate to recommend him…thank you so much!

Booked my holiday with Valerie who made the process really easy! She was absolutely lovely and explained everything & even made a break down of the price as we’ve travelling as a group! Highly recommend

Valerie was very helpful confirming the accommodation options available for the easyjet holiday I was looking at - she even got an upgrade included. Thank you!

From the moment I spoke to Valerie the first time, she was so helpful. Explained what I needed to do to transfer my flights to a holiday and sent me an email to make it easier for me to get back in contact when I was ready. Very informative, calm and professional. I spoke twice after that first call, and had the same helpful experience. The first time I wasn't sure which holiday to go for and Valerie said to get in contact when I knew. We just booked the holiday today and Valerie went above and beyond to book me, my parents and friends, saving us some money with the vouchers and also getting assistance for my parents and family friends sorted out. Thank you so much Valerie.

The EasyJet app wasn't letting me book a holiday.
I spoke to Angela who managed to find a way to beat the system(!) and was polite and friendly as she found a way of booking me exactly the holiday I'd chosen. Thank you

Absolutely fantastic, helped me book a new holiday stress free. Made me feel at ease and was very reassuring in regards to our new booking. Won’t hesitate too use again in the future!

I had a great experience booking with Adam from beginning to end. He reassured me with all our worries and concerns and gave us options on various packages to suit our budget. Really friendly and attentive.

I travel 2-3 times a year and this company is by FAR the WORST company I've ever used ! Booking was easy, but after there was little to no support, nowhere for me to pay for my booking, the team have not been apologetic, I see this company has had great reviews and honestly I have no idea why, wether it's "bad luck" or what.
I've had to email in 6 times to have the passenger names corrected, there's nowhere to pay for my holiday and the hold times are ridiculous, not ADHD friendly and a complete "faff". It's truly taken all the excitement away from my holiday!

Really made my experience easy! Thank you for being helpful & informative!

Had a booking made via agent Angela who was very helpful and saved me a big headache about booking online and managed to sort out hotel and rooms etc. Great help given

Amazing customer service from Adam. Absolutely 5 star !! Couldn’t have been more helpful … thank you so much Adam !!! :)

I was booking a holiday online for one of my daughters and her partner, but I had some queries on the information before me so decided to ring the helpline. I was only expecting the usual customer help to explain what I was then looking at, but then Adam Hallsworth came on the phone and took over, and we are extremely glad he did because he was able to guide us through the whole process and booked the break for us with ease and confidence.
He was very friendly, helpful and had a lost of patience to make sure we were happy with the selection of hotel, flights and transfers to and from the airport.
We are grateful to him for all he did and we cannot recommend him or thank him too much.

Booked With Adam this evening is was really helpful and explained everything to me would recommend this company and Adam hope all be good
Thanks

Adam has sorted me and my elderly parents out today and his help was most grateful.. he has put our minds at ease

Inadvertently booked through this company when booking via Easyjet online. Absolute nightmare to deal with as once you have made a booking with them you are unable to deal with easyJet from that point onwards. Hold for ages on the phone then they put the phone down on you. So frustrating to speak to them or even make a payment. Customer service is shocking. I have complained to Easyjet but they say there is nothing they can do. Unbelievable situation