Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Voir plus
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Lisez les avis des autres
Very comfortable service. Quick booking and fast payment. I received tickets in a minutes via email and via Android application. Very recommended!
L'entreprise a répondu
I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... Voir plus
L'entreprise a répondu
The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Coordonnées de contact
5, Petre Kavtaradze St, 0186, Tbilisi, Georgie
- +995322420405
- support@tre.ge
- tre.ge
4,5
Excellent
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
I recently attempted to purchase a…
I recently attempted to purchase a train ticket from Tbilisi to Kutaisi International Airport. The payment was successfully charged to my bank account, but I did not receive my ticket and I had to go through the customer services.
30 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you for your feedback. ❤️ We sincerely apologize for the inconvenience you experienced.
The issue was caused by a temporary technical disruption on Georgian Railway's side, which unfortunately affected ticket generation for a short period. Our support team has already reached out to all affected users to provide a promo code to repurchase the ticket or offer a full refund as an alternative.
We understand how frustrating this must have been, especially for an airport trip, and we're truly sorry it impacted your experience with Tre.ge. If you haven't received our email or if there is anything else we can do to make this right for you, please contact us directly at - Support@tre.ge.
We hope to have the opportunity to serve you better in the future.
Poor service
I am very disappointed with this service. I purchased a ticket online, the money was deducted immediately, but I never received the actual ticket. I had to wait a long time for customer support to respond, and only later was I informed that there had been a technical issue.
What is especially confusing is their offer of a “free ticket” through a promo code. It is not a free ticket — I have already paid for it. On top of that, I am now spending additional time and effort resolving a problem that was caused by their own system.
What matters to customers is not only whether technical issues occur, but also how quickly and effectively they are handled. Unfortunately, in this case, the quality of service was very poor.
30 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you for your detailed feedback, and please accept our sincere apologies for the frustration and miscommunication.
We want to clear up this misunderstanding immediately, as our support team clearly failed to explain the solution properly. Because the technical issue on Georgian Railway's side blocked the automatic ticket generation, we offered two choices to affected users: an immediate full refund, OR a 100% discount promo code.
This promo code was designed to let you immediately repurchase the exact same ticket through our system for 0 GEL, so you wouldn't have to pay twice. It was meant as a quick workaround to get you your ticket on the spot while the system was recovering.
We completely understand why our wording felt confusing and tone-deaf in that stressful moment, and we are truly sorry for the added hassle.
We want to make sure your case is fully resolved to your satisfaction. Please reach out to us at support@tre.ge with your details so we can assist you personally right away.
Thanks for the answer about my dog
27 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you for your review! ❤️ We're glad we could help. Your pet's safe and comfortable journey is important to us
Réponse de TRE.GE
Thank you so much for your kind words! ❤️ We're thrilled to hear that you enjoyed our service. We hope to see you again soon! 🚀🔥
Réponse de TRE.GE
დიდი მადლობა შეფასებისთვის! ❤️ სისწრაფე და ხარისხი ჩვენთვის პრიორიტეტია!
Réponse de TRE.GE
Thank you for your feedback! ❤️ Convenience and quality are what we strive for every day. We look forward to serving you again!
Réponse de TRE.GE
Thank you for the kind words! ❤️ Speed and reliability are the standards we hold ourselves to. We hope to see you again soon!
Réponse de TRE.GE
Thank you so much for your positive feedback! We are thrilled to hear that you found our website convenient and enjoyed the pre-booking feature.
Wish you wonderful travels ahead!
Réponse de TRE.GE
დიდი მადლობა, რომ გაგვიზიარეთ თქვენი შთაბეჭდილება! 🎀
Excellent service
Excellent service. The team was prompt, professional, and resolved my issues and found solutions quickly and effectively. ✨❤️
20 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for your wonderful review! ✨❤️ We are absolutely thrilled to hear that our team was prompt and effective in resolving your issues. Providing quick and helpful solutions is exactly what we strive for, and your kind words mean the world to us!
The fast and easy help I received about my tickets.
The fast and easy help I received about my tickets!
18 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for your great review! 🌟 We're thrilled to hear that you received fast and easy help with your tickets. We are always here to assist you!
insane booking system
It is insane: the online system does not cooperate at all. I am trying to book tickets in advance, the date is already with a green dot, but still the booking system does not provide with any information for booking. Plus, there are no any customer service to make an international call to fix the issue and proceed with booking.
18 juin 2026
Avis spontané
Réponse de TRE.GE
Hello,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused. We completely understand how stressful it can be when you’re trying to plan your trip in advance and the booking system doesn’t cooperate.
We would love to look into the issue with the "green dot" date right away and help you secure your tickets. To avoid the hassle and cost of international phone calls, we have several completely free, digital customer service channels where our team is ready to help you in real-time:
Live Chat: You can chat with us instantly through the support icon in the bottom corner of our website (tre.ge) or directly inside our mobile app.
Email Support: You can write to us anytime at support@tre.ge with your travel details, and our team will get back to you promptly to resolve the issue and assist with your booking manually if needed.
Please reach out to us via chat or email so we can fix this for you immediately. We value your time and are here to make things right.
Réponse de TRE.GE
Thank you for the feedback.
Everythink is awesome
14 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for the awesome feedback! We're thrilled to hear you had a great experience with us. Safe travels!
I booked my bus ticket through the…
I booked my bus ticket through the tre.ge website but did not receive it. The service was extremely prompt and helpful in resolving my issue.
13 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you for sharing your experience! We appreciate your patience while we resolved the ticket issue and are delighted that you found our service helpful and prompt. Have a wonderful journey!
Réponse de TRE.GE
დიდი მადლობა ნდობისთვის! გვიხარია, რომ ყველაფერმა იდეალურად ჩაიარა! 🙌
Ani was wonderful
Ani was wonderful, there was a technical problem with booking after payment went through online and so Ani helped promptly
9 juin 2026
Avis spontané
Réponse de TRE.GE
Thank you for your wonderful review! We sincerely apologize for the technical issue you encountered during booking, but we are incredibly proud of Ani for resolving it so quickly for you. Providing fast and helpful support is our top priority. We appreciate your business and hope to see you again soon!
Réponse de TRE.GE
Thank you for the awesome feedback! We always strive to be as quick and helpful as possible. Glad we could assist you!
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