Excellent customer service I bought a pair of Eva rubber boots which sadly developed a leak in the left boot after a few months. I contacted Tretorn with some photos, and the response could not have... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Någonstans måste det vara ett allvarligt fel då TRETORN stövlar bara håller någon sommar. Det blir torrsprickor trots att de förvaras i ett garage. Det var bra kvalitet förr på stövlarna men det blir... Voir plus
L'entreprise a répondu
Asiakaspalvelu aivan loistavaa, toiminta nopeaa ja asiantuntevaa. Auttoivat kaikin tavoin saamaan haluamani kumisaappaat vaikka asia olisi pitänyt hoitaa alunperin liikkeessä mistä olin jalki... Voir plus
L'entreprise a répondu
Efter att jag reklamerade ett par gummistövlar, blev jag bemött på ett mycket värdigt sätt. Jag kommer att få ett nytt par likadana stövlar, samt får jag behålla de "gamla", som de föreslog skänka... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bottes
- Magasin de sacs
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de plein air
- Magasin de chaussures
Écrit par l'entreprise
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Coordonnées de contact
Ekslingan 4, 252 50, Helsingborg, Suède
- x
- katarina.forsell@tretornsweden.com
- tretorn.com
3,9
Bien
404 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
AVOID - boots fall apart, not worth the money
Got some faux fur lined Tretorn ankle wellies last Christmas. They were incredibly comfortable, very waterproof and I loved them. However, after just a month of use the loop pull on the right wellie boot came off in my hand, clearly due to poor stitching.
Unfortunately, as Tretorn don’t take any responsibility for products purchased from an external retailer, we had to contact The White Company where the boots were purchased from. They were useless and only offered a gift voucher to the value of 10% of the original value of the boots. This is a pathetic excuse for customer service and did not solve anything! We also could have sent them off for repair, which would have meant being without the boots for at least two weeks while they reached the company and then additional time after while White Company sorted out a replacement/their return. Absolutely lousy solution IMO, as it involves the customer being inconvenienced despite the product being faulty. In the end we left it and simply negotiated a 10% refund, which was still pathetic but the best we could get.
Now, 9 months later the rubber has started to split and crack on the boots, letting water in. Now I read the reviews on here I can see this is a common quality issue that Tretorn refuse to address, it seems - they just continue to take people’s money for overpriced boots that don’t last more than a year. Disgraceful!!!
We will try contacting White Company again to let them know but I know they aren’t going to be much help. It would be much easier if we could contact Tretorn directly seeing as THEY manufactured the boots, but they don’t want to know. Shocking customer service from both Tretorn and The White Company. Will be avoiding both in future!!
21 octobre 2025
Avis spontané
Réponse de TRETORN
Hi Adele,
We’re truly sorry to hear about your experience and that your boots didn’t last as expected. That’s certainly not the level of quality or durability we aim to deliver.
As your purchase was made through The White Company, all warranty and claim matters need to be handled directly with them, in line with retail and consumer regulations. This process ensures that every customer receives the correct handling based on where the product was purchased.
We completely understand how disappointing this situation must feel, and we genuinely appreciate you taking the time to share your feedback. Please be assured that we continuously work with our production and material development teams to strengthen both product quality and longevity.
We’re very sorry this has affected your trust in Tretorn, and we truly hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Excellent company to deal with from the…
Excellent company to deal with from the UK!
I purchased two pairs of boots in September. Two very different styles, the Halla and the Low Neo. I wish that I had not ordered both in my size 38/UK size 5.
The Halla was too small and the Low Neo too big. I did measure my feet and it very helpfully states the length of the boot.
Concerned regarding returning the Halla due to the previous Trust pilot reviews from the UK.
I am rather technically challenged and don't have a printer. One email to customer services and Nellie promptly sorted it out for me. I got a label for UPS e-mailed to me and I went to the library and got the return paperwork printed. It was all in English. I dropped it off at the local shop and it quickly returned to Sweden and the refund was prompt.
If you are in the UK it makes sense to buy from Tretorn EU. Having read most of the reviews on trust pilot, you are in a significantly improved place if a fault develops with the boots. You have a generous three year warranty if you deal with Tretorn EU directly. I sold the Low Neo boots on eBay for a small loss, popular as Toast is selling them.
EU Tretorn sends offers to those who sign up for the emails. Next time I get an offer I will reorder the Low Neo boots in chocolate as they are stylish as well as practical.
Many companies who manufacture rubber boots have reviews saying that they split after a short time. I think that legislation regarding softening ingredients is the root cause.
Where else would you get a THREE YEAR warranty and such helpful people.
Retailers probably don't want the hassle of sorting out any potential problems.
TRETORN EU goes above and beyond to help their customers. THANKS TRETORN,!
12 septembre 2025
Avis spontané
Réponse de TRETORN
Hi,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate it!
It’s wonderful to hear that Nellie was able to assist you quickly and that your return went smoothly. We completely understand that online shopping can be tricky when it comes to sizing, so we really value your feedback and insight.
We’re so glad to know that you’re happy with your experience and that you appreciate our three-year warranty and customer support, it means a lot to us. We’ll make sure to share your kind words with the team!
We look forward to welcoming you back and hope your next pair will be a perfect fit.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
No support available
Ordered a jacket mid september here. I have sent it back and i didnt receive any money back in six weeks. Opened a ticket in their zendesk, no response whatsoever. No phone number, no email adress available. When you need support youre in front of a brick wall, not trustworthy apparently
Edit:
Finally received a response, therefore changing to 3 stars…
20 octobre 2025
Avis spontané
Réponse de TRETORN
Hi Andreas,
We sincerely apologize for this.
We’ve recently discovered a system error that unfortunately affected a few of our customers, causing delays in processing refunds. We’re truly sorry for this and for any frustration it may have caused.
I can see that we’ve responded to you that a full refund has now been processed for your return.
Once again, we apologize and thank you for your patience.
Kind regards,
Frida Gustafsson
Customer Service
Amazing shoes with amazing support
Amazing shoes with amazing support. We already have more than two pairs and are really happy with these. :)
11 octobre 2025
Avis spontané
Réponse de TRETORN
Hi Sebastian,
Thank you so much for your kind feedback!
We’re really glad to hear that you’re happy with the shoes and our support. It truly means a lot to us.
Wishing you a great week!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Quick response and instant refund for a…
Quick response and instant refund for a product failure. I'm impressed with companies in these times that take on board customer feedback and provide good customer service.
8 octobre 2025
Avis spontané
Réponse de TRETORN
Hi Kate,
Thank you so much for your kind review. We're really glad to hear that you were happy with the support and that everything was sorted out quickly. Wishing you a lovely weekend!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Réponse de TRETORN
Hej Hanna,
Tack för din fina feedback! Det gör oss verkligen glada att du är nöjd med vår kundservice.
Ha en riktigt bra dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Réponse de TRETORN
Hej Isabella,
Tack för din fina feedback! Vi blir verkligen glada över att höra att du upplevde det smidigt och enkelt, och att du fick ett bra bemötande av vår kundtjänst.
Ha en riktigt underbar dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
3 paar Gummistiefel undicht
Ich habe selbst 3 paar Gummistiefel gekauft . Bei den ersten 2 Paar dachte ich noch ich hätte sie selbst geschädigt und habe der Marke ein drittes Mal eine Chance gegeben. Jetzt wieder beide Stiefel undicht. Es sind eindeutig jeweils außen die Nähte undicht. Meine Tochter hat auch ein Paar Stiefeletten, bei denen sich wie bei anderen Bewertungen die obere „Beschichtung“ auflöst. Es gibt keine Belege mehr, da die Gummistiefel alle in Schweden gekauft wurden, ist zwar sehr ärgerlich. Daher mein Fazit: nie wieder Tretorn, die vielen positiven Bewertungen kann ich nicht nachvollziehen.
4 octobre 2025
Avis spontané
Réponse de TRETORN
Hi,
We're truly sorry to hear about your experience and we completely understand your frustration, especially after giving our products several chances. This is absolutely not the level of quality or durability we want our customers to encounter and we take your feedback very seriously.
Although you no longer have the receipts, if the boots were purchased directly from our website (tretorn.com), we would still like to try and assist you. Please feel free to contact us at support@tretornsweden.com
with the name or email address used when placing the order and we’ll do our best to locate it and help you with a possible claim.
We also want to clarify, not as an excuse but as context, that the environmentally friendly rubber materials we use today (PVC free and designed with sustainability in mind) do require regular care to maintain their performance and durability over time.
Once again, we’re very sorry for the disappointment and we appreciate you taking the time to share your feedback. If you’re open to it, we’re here and ready to support you further.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Det här är kundservice som överträffar…
Det här är kundservice som överträffar förväntningarna! En fog hade släppt på en av stövlarna jag köpt för två år sen, så jag frågade om råd hur den skulle lagas (eftersom garantin gått ut).
I stället så skickar de en ersättning utan kostnad, något som jag absolut inte hade väntat mig.
Heder åt Tretorn!!
30 septembre 2025
Avis spontané
Réponse de TRETORN
Hej David,
Stort tack för dina fina ord – så roligt att läsa din recension!
Vi är glada att vi kunde hjälpa till på ett sätt som kändes rätt, även om garantitiden hade passerat. För oss är det viktigt att ta ansvar för våra produkter och göra det smidigt för dig som kund.
Tack igen för att du hörde av dig och delade med dig av din upplevelse.
Ha en riktigt fin torsdagseftermiddag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Snabb bra service
26 septembre 2025
Avis spontané
Réponse de TRETORN
Stort tack för ditt fina omdöme, Tim!
Vi uppskattar verkligen att du tog dig tid att lämna feedback, och vi kommer självklart att dela det med teamet.
Önskar dig en riktigt fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tolle Produkte! Sympathischer und fairer Kundenservice!
Tolle Produkte!Auch wenn es bei meiner Bestellung ein Problem gab, hilft das Team des Kundeservice auf eine schnelle, sympathische und faire Weise. Ich werde immer Tretorn-Kunde bleiben. Tack så mycket!
10 septembre 2025
Avis spontané
Réponse de TRETORN
Hello,
Thank you so much for your kind words and for taking the time to leave a review! We're sorry to hear there was an issue with your order, but we're very glad our customer service team could assist you quickly and fairly. It means a lot to us that you had a positive experience, and we’re happy to have you with us at Tretorn.
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
Snabb respons tid samt bra agerande…
Snabb respons tid samt bra agerande relaterat med mitt problem jag hade!
18 septembre 2025
Avis spontané
Réponse de TRETORN
Tack snälla för ditt omdöme Max! Så skönt att höra att vi kunde hjälpa dig snabbt och på ett bra sätt. Hör gärna av dig igen om du behöver något, vi finns här för dig!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Snabb leverans!
Snabb leverans!
Jag var sent ute och beställde en ryggsäck på Fredag lunch och kunde hämta ut den på Måndag lunch.
Jag hade kontakt med en supertrevlig kundtjänst som hjälpte mig genom att sätta PRIO på ordern så den plockades och packades med en gång!
22 septembre 2025
Avis spontané
Réponse de TRETORN
Hej Andreas,
Stort tack för att du tog dig tid att lämna ett omdöme, det uppskattas verkligen!
Så roligt att höra att ryggsäcken hann fram i tid, trots att du beställde i sista stund. Och ännu roligare att du fick så fin hjälp av kundtjänst, jag ser till att dina ord når teamet, det kommer göra dem glada! :)
Önskar dig en riktigt fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Ich habe vor ein paar Tagen eine…
Ich habe vor ein paar Tagen eine wunderbare Erfahrung mit Tretorn gemacht die auf dem Handelsmarkt so nicht so schnell wiederzufinden ist. Die Freundlichkeit und Kulanz hat mich umgehauen. Natürlich ist die Ware auch topp und ich bin sowieso Fan !
Dankeschön
23 septembre 2025
Avis spontané
Réponse de TRETORN
Thank you so much for your lovely feedback, Christine! We're so happy to hear that your experience with Tretorn was exceptional and that our friendly and generous service made a great impression on you. It truly means a lot to us that you enjoy our products and are a fan.
Wishing you a wonderful day!
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Sarek 72 dårlig kvalitet
Jeg fik et par Tretorn Sarek 72 i fødselsdagsgave for små to år siden. Super gode at gå i, men allerede efter 1,5 år begyndte de at revne og sprække flere steder. Der er nu så stor en revne i den ene at jeg må skifte strømper efter at have brugt dem. Det er ikke lige det man forventer af et så dyrt produkt.
De er kun blevet brugt om sommeren og når der regner, så de burde jo kunne holde i mange år.
20 septembre 2025
Avis spontané
Réponse de TRETORN
Hej Kenneth,
Tack för din feedback. Vi beklagar verkligen att produkten inte levt upp till dina förväntningar.
För att vi ska kunna hjälpa dig vidare ber vi dig vänligen kontakta vår kundservice med ordernummer samt bilder på stövlarna, så ser vi över ett eventuellt reklamationsärende.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Spruckna efter inte ens ett år
Köpte tretorn stövlar till mina tjejer på granngården förra hösten, de är redan spruckna på insida fot, ovanför sömmen och frampå nedom snörningen (ej direkt i någon söm där heller. Man förväntar sig ju kvalitet när man köper så dyra stövlar till barnen..
14 septembre 2025
Avis spontané
Réponse de TRETORN
Hej Hanna,
Tack för att du delar med dig av din upplevelse. Det är verkligen tråkigt att höra att stövlarna redan har spruckit, det är förstås inte den hållbarhet man ska förvänta sig, särskilt inte när det gäller barnskor.
Eftersom köpet gjordes hos Granngården rekommenderar vi att du vänder dig direkt till butiken för att göra en reklamation. De hjälper dig vidare enligt gällande garanti- och reklamationsvillkor.
Tack igen för att du tog dig tid att lämna ett omdöme.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Hoppades stövlar på 703 sek bli bra kvalitet men nej..
Köpte stövlar den 18 september 2024 förra veckan dom var redan sönder.
Inte ett år...jätte besviken på kvalitet
13 septembre 2025
Avis spontané
Réponse de TRETORN
Hej,
Tack för att du hörde av dig och för att du delar din upplevelse med oss. Vi beklagar verkligen att stövlarna har gått sönder så snabbt, vilket självklart inte motsvarar den kvalitetsnivå vi arbetar för.
För att kunna hantera ditt ärende på bästa sätt ber vi dig vänligen att kontakta vår kundtjänst direkt på customerservice@tretornsweden.com och bifoga dina köpuppgifter. Vi hjälper dig gärna vidare och gör vårt bästa för att lösa detta så snart som möjligt.
Vi ser fram emot att höra från dig.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
The best customer service ever!!
The best customer service ever!!
One email and photos to show rubber seal had degraded on top of boot and was letting in water.
Very helpful Frida refunded the whole amount and added a 15% discount if i was going to buy again.
I will definitely replace my Garpa boots as they have been fantastic for 11 months! Hopefully next pair will last longer!
11 septembre 2025
Avis spontané
Réponse de TRETORN
Hi Jo,
Wow, thank you so much for the lovely review! 💛 We’re really happy to hear that you had a great experience and that Frida was able to help you so smoothly. We'll be sure to pass your kind words on to her.
We're of course sorry the boots didn’t last as long as they should have, but it means a lot to us that you’ve loved your Garpa boots overall and that you’re choosing to come back for a new pair.
Thank you again for your thoughtful review.
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
The rain boots are not durable at all
The rain boots are not durable at all. They cracked after a year of use. I don’t even use them that often since I only wear them when it rains. I wrote to them about it and they didn’t even bother to answer. Major rip off for a company that supposably has a sustainable vision. Don’t buy.
10 septembre 2025
Avis spontané
Réponse de TRETORN
Hi Paul,
Thanks for your feedback, and we're sorry to hear about your experience. That definitely doesn't reflect the quality we aim to deliver or the level of service we strive to provide.
We’d love to look into this and see how we can help, but unfortunately, we don’t have enough information here to contact you directly. Please feel free to reach out to us at customerservice@tretornsweden.com
with your order details so we can follow up properly.
We're truly sorry this happened, and we’d really appreciate the opportunity to make it right.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
So disappointed
The boots look great but that’s about it. I absolutely love my boots but sadly the rubber is tearing at the seam. The cracks appeared simultaneously on both shoes on the same spots after 6 months of use. So disappointed. I won’t buy again and will tell anyone not to buy tretorn. Feels like a total rip off and more of a useless fashion item than a shoe you can actually wear for a long walk.
8 mai 2025
Avis spontané
Réponse de TRETORN
Hi,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the issues you've experienced with your boots. At Tretorn, we take pride in offering products that combine style with long-lasting quality, and we certainly expect them to withstand more than a few months of regular use.
We’ve looked into the details you provided but, unfortunately, haven’t been able to locate any order history. To help you further, we kindly ask that you contact our customer service team directly with your order number or any additional information. We're committed to resolving this and ensuring you're properly taken care of.
We value all feedback as it helps us continue improving, and we hope to have the opportunity to restore your confidence in our products.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.