I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... Voir plus
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Lisez les avis des autres
1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... Voir plus
L'entreprise a répondu
It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... Voir plus
L'entreprise a répondu
False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
Coordonnées de contact
3,6
Moyen
131 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The customer is always wrong
Update: You can see Trifecta's priorities in that they replied to my TrustPilot review with 24 hours, but—when I was a customer—did not call me back for over a week.
You can also see that, while no Trifecta managers are available for customer service calls over the weekend, sales manager Dave is personally responding to TrustPilot reviews on a Sunday.
This fits with Trifecta's business model of extracting money from subscribers through probably-illegal loopholes like the lack of any pause or cancel button, hidden hurdles to skip orders, and a "100% money back guarantee" that does not really exist.
If you read to the bottom of Trifecta's response, you can see that they don't even deny that their sales manager hung up on me mid-sentence.
Tl;dr version:
Trifecta says that, simply by logging in to an existing account, you can unknowingly "create two subscriptions." This means that, even when a week shows as skipped, it is not skipped. To discover this, you must navigate at least three hidden layers of UI.
Most importantly, your failure to find this hidden option—as well Trifecta's deliberate lack of any online "pause" or "cancel" option—is your fault, not theirs.
Original review:
You can see in Trifecta’s long, defensive replies to each of these reviews that they have a “the customer is always wrong” culture. That have not offered to refund a single order to any one of the reviewers. Instead, they offer a partial discount on future purchases—i.e., they offer to collect more of your money.
I subscribed to Trifecta for years and enjoyed the food—I received two boxes weekly—but often struggled to cancel or pause the service. The online dashboard has no “pause account” or “cancel service” button, and you must reach a human being to pause or cancel the subscription.
Trifecta does offer a “skip weeks” feature, which lets users skip specific deliveries. You click “Skip Weeks,” then see a box saying “Skip an upcoming delivery” above a list of dates.
On March 12, 2025, I used the “Skip Weeks” feature and, under “Friday, March 21,” selected “skip.” On March 17, I noticed that I had been charged for one box of food anyway. I called repeatedly that week to resolve the issue, but couldn’t reach anyone.
On March 22, I spoke to associate Lee and explained the situation. She initially claimed I had manually “unskipped” one box and refused a refund. As this was not true, I asked to speak with someone else. She said a manager would call.
By March 28, no one had. I called again and spoke with manager Dave. He said each of my boxes had a different subscription number—both under my same email—and that I’d needed to skip each subscription manually. He refused a refund.
This made no sense. I had never opted to have “separate subscription numbers.” The “skip” screen simply says “Skip an upcoming delivery” over a list of dates, with no indication it skips only part of an order. Nor is there any button to skip a second box. I told Dave that anyone in my position would believe he’d skipped the full delivery.
Dave said I would have needed to “toggle” into the “other subscription”—a function not visible on the online dashboard—and repeat the skip process.
After hearing this explanation, I replied: “The only way I would know to go through this procedure is if this very thing happened. How could I have known that I needed to go through these steps to skip an order?”. Dave didn’t answer—he reiterated that there’d be no refund and hung up.
26 mars 2025
Avis spontané
Réponse de Trifectanutrition
We appreciate you taking the time to share your experience. We understand how frustrating it must have been to receive a delivery you didn’t intend to receive, and we regret any confusion caused.
To clarify, your account had two separate subscriptions, and while you successfully skipped deliveries on both in the past, only one was skipped for this particular week.
You created two subscriptions by signing up for a new one approximately one year after you had canceled the first one. Later, you would reactivate the older one, running both simulatenously, placing different contents onto each subscription. You acknowledged and understood on the call that each week, you received two separate charges for two separate boxes of food. We show you were able to manage adjusting the food of each subscription without issue - you would need to do the same in regard to skipping weeks.
Our agent explained switching subscriptions can be done by toggling between them under the "Subscriptions" tab in your dashboard (This is the very first tab to follow after 'Dashboard'. We recognize that this may have been missed by you, and we’ll take your feedback into consideration as we continue refining our user experience.
Because we were not informed before the order entered production, we were unable to issue a refund, as we cannot process returns on perishable goods. However, we did offer a 50% credit toward a future order as a goodwill gesture, which we understand was not a solution you wished to pursue.
Regarding your interaction with our team, our agent provided multiple explanations on what had happened and what we could do to help. When it became clear that we were unable to reach a resolution, the call was respectfully ended to avoid further frustration for both parties. Our goal is always to assist our customers as best we can, even in difficult situations, and we regret that this experience left you feeling dissatisfied.
Hope you never have an emergency or make a mistake
TL;DR - Bad: Terrible customer service with slow responses, 0 solutioning/flexibility, bad website UX/UI, food is 5/10 at BEST. A lot of meals are "dog food" in texture or too spicy to eat, and they're allergic to salt it seems.
Good: consistent quality (not good quality, but consistent quality) and delivery. Unlike a lot of meal service, they have decent macros and you don't need to choose your meals and risk the diet.
It seems their customer service policy is "oops, your bad." For the amount of work it takes to skip weeks of service, the bad UX/UI on their website, and meals that are below average in taste and texture, at $16/meal it's just not worth it. Special shoutout to Kian, for your "customer service"...
We were traveling this week, and we had to plan accordingly to cancel many subscriptions to skip a week of deliveries, amazon/coffee/pet's food/meal service/etc... I had to resort to emailing them in the first place because I can't see any actions to take when I click on "skip weeks" on their website, so I CAN'T do it on my own!
As within the policy we did everything on Friday (because why not make it the most inconvenient day of the week, brilliant!) unfortunately with many emails going out, I emailed the wrong business about the skipping of the weeks of the meal service (yes, my mistake). I reached out on Sunday morning as 48h had passed and I hadn't heard back. I got a response end of day sunday, which went to spam. Tuesday as I was about to follow up again 48h later, I found their email: "We're happy to help! Unfortunately we can't find the email, but send us a screenshot to help."
I replied with the screenshot at 9am tuesday. They replied at 1:30p Wednesday "thanks for the screenshot, but the screenshot you sent doesn't have the time and date you sent the email and the first email we have is from the 12th which is past our deadline."
I replied 40min later, pointing out that they missed it, because the date and time are to the far right on the image. They replied an hour later saying "Thanks, we submitted it to our tech team because we still can't find it, please send a screenshot of the pop-up with the emails information" and sent a screenshot as an example of where to click (not an example image mind you, just an arrow pointing to where to click to get the info.) As I was trying to take the screenshot (which is impossible to take due to how the pop-up and the snipping tool interact where the snipping tool will close the pop-up, and is probably why they couldn't provide a sample image but just point out where to click), I saw the information pane and I noticed it went to the wrong info@emailAddress.
At this point I just thought they don't want to give a refund either way, which is understandable for struggling/small businesses and depending on their volume of transactions, refund fees can be costly. I reached out and apologized for my mistake, but the issue remains that we would be out of town and I didn't want the food to arrive just to spoil, we have no way of getting it inside or anybody to ask to store the meals. I asked what my options were, and 21h later, we're about to take off and I hadn't heard back, so I followed up... Crickets! They replied Friday at 4:58pm saying "ah sorry for taking so long, but you reached out past our cutoff time so there was nothing we could do to stop the shipment." - The box of food was already on our doorstep by the time they replied. Not asking for a miracle, didn't even directly ask for a refund, I asked for options - they gave me 0. Could've used the box as a giveaway sample box, give it to someone in need, store it and freeze it yourselves and then deliver the box - I would've been open to any of these, but they didn't even bother to try.
Honestly, over $200 for 1 box, you lost a customer that liked the service because I was seeing results. I was referring you to fnf, but it's been a very long time since I've exeperienced such bad customer service so I'll just be doing the opposite of that to save my peeps from the experience.
Edit - after reply:
Look, why this was such a terrible customer experience is because of two things-
1) it’s the first time it happened and mistakes/life happens, so a ONE-TIME exception and a WARNING would’ve gone a long way, it’s common courtesy in business. Yeah, while it was past the deadline to cancel, your expectation for stuff to NEVER go wrong with a customer is just not realistic and your policy “ensures smooth processing” at the expense of the client. I followed up on Sunday morning, not Wednesday or after it had shipped, it was reasonable.
2) Your agent didn’t do anything to address my concerns AT ALL. Didn’t even acknowledge my tech issue. All he cared about was finding an email dated before the deadline so he had an excuse to cancel the order. 0 solutions, 0 support… just a “nope, sorry, not our fault.”
15 janvier 2025
Avis spontané
Réponse de Trifectanutrition
We appreciate all feedback, and we’d like to address the concerns raised here with full transparency.
I believe we both acknowledge that Trifecta was not contacted with the necessary window to take action for you and skip delivery and that you later realized you had mistakenly emailed a different company instead of us. Unfortunately, by the time you did reach out to us with the correct email, the order was already past the cancellation deadline outlined in our terms of service. At that point, the order had already been processed and was in transit, meaning it could not be stopped.
Our customer service team responded within standard response times, guided the customer through retrieving their email history, and submitted the case to our tech team to investigate further. However, it was ultimately confirmed that the request was never received before the deadline since you had never reached out to our email address within that window of time.
While we understand that mistakes happen, our policies are in place to ensure smooth operations for all customers. We are unable to reabsorb or redirect perishable food shipments once they have been processed and shipped. The suggested alternatives—storing, refreezing, or redirecting the food—are not viable options given the nature of our logistics and food safety standards.
We’re glad to hear the customer was seeing results with our meals, and we regret that this experience led them to discontinue service. Our team is always happy to assist within the scope of what is possible, but we must enforce our policies fairly for all customers. If you wish to try us again, you may DM us here directly or ask for Dave in customer support and we'll extend you a special offer as a gesture of good faith.
If I could give it 0 I would
If I could give it 0 I would. Literally the worst food I have ever tried. Can’t tell if it’s really meat or not which is disgusting. Tried to cancel and they gave the same canned response they always do when people complain online which is “first order satisfaction guaranteed but after that you need to cancel within 7 days of the next order” so let’s do some math, you get the meals late on a Friday, try it on a Saturday and try and cancel cause it tastes like cat food (I can only imagine)…guess what folks “not within the window”. An absolute scam and that’s why there is so much legal actions against them right now (google it). I would donate it to the less fortunate but they are already going through enough.
I wish companies would just do the right thing!
I see that the company has since replied with their canned response that addresses 0 really.
Let’s allow common sense to play a little bit of a role in our conversation here! You state that I can cancel my order after I place it at any time but for my next order it has to be within seven days correct? So how do I know that your food is as bad as it is without tasting it and if I get the first meal seven days before my next meal arrives and taste it on that day. I’m already not able to cancel the next meal. It’s a scam, it’s a complete scam and it’s a shame that you guys take this approach.
1 janvier 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your feedback, and I’m sorry to hear that you didn’t enjoy your experience with our meals. We take all feedback seriously, and I want to take a moment to clarify how our subscription and cancellation policies work to address your concerns.
Our goal is to provide flexibility for customers who wish to try one order before committing to a second delivery. After placing your order, you immediately have the ability to skip any future deliveries directly from your account dashboard. For example, if you place an order a week before the delivery date, you have the full week leading up to the delivery to log into your account and skip or pause the second delivery. This ensures you have time to try your first box before deciding if you’d like to continue with future orders. Unfortunately, waiting to decide to skip a delivery once under 7 days from the next order puts us past the production cutoff. Our policy to cancel 7 days prior to the next delivery is in place to ensure we can prepare, cook, and ship fresh meals on schedule. However, we’re always here to help if you encounter any issues with managing your account or have questions about how to pause or skip deliveries.
We are genuinely sorry to hear that the meals did not meet your expectations. Our “First Order Satisfaction Guarantee” is designed to address situations like this, and if you believe there’s anything unresolved regarding your first order, we’d be happy to revisit the situation and assist you further.
Do not honor satisfaction guarantee.
Had to leave out of town emergently and wasn’t able to take my meals inside, with only one ice pack keeping them cool they obviously went bad so I emailed customer service but was told no replacements will be sent. I then called customer service for money back guarantee only to be told it is only if the food tasted bad. So they expected me to still try the spoiled meals in order to get my money back?? Waste of time and money.
Edit: they don’t understand sarcasm. I obviously would not call back and state to another agent a different story. To be exact, I said, “so am I supposed to call back and say I ate the meals is that what you want?” Such a disappointment that they can’t own up to false advertisement. And I had no one to take in the meals and couldn’t cancel as they were already out for delivery. Also don’t appreciate personal conversations being discussed, what if the reason was confidential. Immature. DO NOT RECOMMEND.
5 janvier 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your feedback. We’re sorry to hear about your situation and appreciate the chance to provide some clarity.
We take great care to ship our meals fresh and in temperature-controlled packaging, but as perishable items, they need to be received and refrigerated on the day of delivery to ensure food safety and quality. While we understand that unexpected situations like travel may arise, we encourage customers to arrange for someone to accept and store their meals if they are unable to do so. Unfortunately, when meals are left unrefrigerated for extended periods, we cannot assume responsibility for spoilage caused by delayed handling after delivery. Our packaging is designed to keep meals cool during transit all the way through the end of day of the delivery date. They are not designed to keep cool sitting outside for the entire weekend.
We’d also like to address your concerns about our satisfaction guarantee. This policy is designed for customers who consume their meals and find them unsatisfactory in taste or quality. I listened to the recording of the phone call with our agent. During your conversation with our customer support team, you mentioned being out of town for two days, which resulted in the meals being left unrefrigerated. When the guarantee’s parameters were explained, you suggested calling back to tell another agent a different story - that you had tried the meals and didn’t like them, so a different agent would give you the refund you were looking for. We want to be transparent about this exchange to highlight our commitment to fairness and maintaining integrity in how we handle requests.
We understand that this situation has been frustrating, and we hope this explanation provides more context. You also had a 50% discount on this box and while I understand you could not consume these meals in light of going out of town during the delivery window, I'll still gladly honor another 50% discount should you wish to try us again.
SO NASTY!!!
SO NASTY!!! i tried to eat all of the meals i bought and simply could not. i hate wasting food as there are so many people out there who are hungry but i couldn't stomach it. and i'm not picky at all, i usually eat way more than my 6'+ man and love spicy, sour, sweet, all ethnic cuisines, etc. i ended up throwing away 11 out of 14 meals. the last one before i decided to toss them all, i heated up, it smelled weird but i was like, whatever i'll just eat it for the protein...took a bite and nearly threw up!
28 décembre 2024
Avis spontané
Réponse de Trifectanutrition
We’re truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback. At Trifecta, we take great pride in delivering high-quality, nutritious meals, so it’s disappointing to hear that we fell short of your expectations.
Your comments are deeply concerning, and we’d like to investigate this matter further to understand what went wrong. Could you please reach out to us at info@trifectanutrition.com with your order details? We’d like the opportunity to make this right for you.
Thank you again for bringing this to our attention. Your feedback helps us improve and ensures we provide the best experience for our customers moving forward.
Just use Factor or any other service
I was excited to get my first box and try the meals out, was very disappointed by the selection and taste. I figured I could call and just cancel my next box since it’s Monday(you receive the orders on Friday, which is 4 days away) but was told tough crap and I’m stuck with my next box and paying for something that I was not happy with. Just going back to Factor because at least when things like this happen their support team was actually willing to help you. So thanks Meghan for all your “customer support”
16 décembre 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for your feedback, and we’re sorry to hear about your disappointment with your first order and your experience with our support team.
At Trifecta, we pride ourselves on providing fresh, made-to-order meals, which requires a 7-day lead time to ensure proper planning, sourcing, and production of each box. Once an order enters production, we’re unable to stop or modify it, as the meals are already being prepared and packaged specifically for you. While this policy allows us to maintain the highest quality standards, we understand it can be frustrating if you’re unhappy with your experience.
Should you decide to try us again, please don't hesitate to contact customer support and ask for the manager on shift, He or she will be able to extend you a special offer to return.
This is the most disgusting food I’ve…
This is the most disgusting food I’ve ever eaten in my entire life. I would rather order one of those frozen dog food companies or go to a supermarket buy cat food and eat that. Just the thought of this food makes me want to vomit my guts out.
6 décembre 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your feedback. We’re incredibly sorry to hear that your experience with our meals was so disappointing. At Trifecta, we aim to provide fresh, nutritious, and flavorful meals, and it’s clear we fell far short of your expectations.
Your comments are deeply concerning, and we would like the chance to learn more about your experience so we can investigate and make improvements. Please reach out to us at info@trifectanutrition.com with your order details. We truly value your feedback and want to ensure we address your concerns appropriately.
Thank you for bringing this to our attention, and we sincerely apologize for your experience.
Horrific delivery service
Horrific delivery system. I’ve e-mailed and called several times and nothing has changed. I’ll give it one more week and then I’m done. Horrendous customer service.
13 décembre 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your feedback, Lisa. We truly understand how frustrating late deliveries can be and sincerely apologize for the inconvenience caused by the delays with your orders.
However, we feel it’s important to clarify that our customer service team has been diligently working to address this issue. As outlined in the correspondence you had with our agent, we escalated your concerns to both upper management and the third-party carrier responsible for deliveries. Despite our team’s consistent efforts—including contacting the carrier directly, filing claims, and even providing refunds and credits to help make up for the inconvenience—the situation has persisted due to factors outside of our control with the carrier’s delivery routes and timing.
We fully understand your frustration, but we want to assure you that our team has gone above and beyond to resolve this issue as quickly and effectively as possible. It’s disheartening to see our team’s efforts being described as inefficient when we’ve taken every possible step within our control to assist you and advocate on your behalf.
We deeply value your feedback, and we’re continuing to work with the carrier to prevent further issues. If you have additional questions or concerns, please don’t hesitate to reach out. We remain committed to providing the best service and experience possible.
I give it to 3 star for constructive…
I give it to 3 star for constructive criticism.
subtract 1 star for packaging, Factor and Trifecta Nutrition packaging takes away from the presentation and making it in very close and long contact with plastic + it looks like a dog/cat food.
subtract 1 star for meal portion to pricing. This should be a $12/meal subscription vs $16+/meal.
Ingredient and taste can be significantly improved but it is not the worst.
27 novembre 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your detailed feedback. We appreciate you taking the time to provide constructive criticism—it’s invaluable as we strive to improve our offerings.
We understand that packaging plays an important role in presentation, and we’ll share your comments with our team as we continue to explore ways to enhance both the look and feel of our meals while maintaining their freshness and quality.
Regarding meal portions and pricing, we aim to deliver meals made with high-quality ingredients and nutrition tailored to support health goals. However, we recognize that value perception can vary, and your input is helpful as we evaluate our offerings.
Lastly, while we’re glad to hear you didn’t find the taste to be the worst, we understand there’s always room for improvement. We’ll pass along your thoughts to our culinary team as we work on refining flavors and ingredients.
Thank you again for your honest review. Your feedback helps us grow and provide a better experience for all of our customers.
Iam writing to express my sincere…
Iam writing to express my sincere gratitude for the outstanding service I received from your team member Dave most recently.
I had the pleasure of interacting with Dave oon several occasions. and I was thoroughly impressed by the level of professionalism, efficiency, and kindness shown by him.
From the moment I contacted TRIEFECTA , the support I received was exemplary.
Dave patiently answered all my questions and went above and beyond to ensure that my issue was resolved promptly. It is not often that one encounters such a high standard of customer care, and it truly made a difference in my experience.
Daves commitment to customer satisfaction is evident, and it is clear that he values your customers.
I wanted to take this opportunity to commend you for your dedication Dave and to let you know that your efforts have not gone unnoticed since I started with Trifecta.
Please extend my thanks to everyone involved. I look forward to continuing to do business with TRIEFECTA and will certainly recommend your services to others.
Thank you once again for making my experience a positive one.
Warm regards,
Way Radwan,
25 septembre 2024
Avis spontané
Réponse de Trifectanutrition
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Dave exceeded your expectations and provided such outstanding service.
At Trifecta, we strive to deliver top-notch customer care, and your feedback reaffirms the hard work and dedication that Dave and the entire team put into ensuring a seamless and positive experience for our customers. We are proud to have Dave on our team, and we will be sure to pass along your kind words to him.
Worst tasting food I have ever had
Worst tasting food I have ever had . Zero flavor and poor quality ingredients. I received my first order on Friday and after the 3 of us tasted the entrees we tried to cancel online with no avail so we called to cancel the subscription but they were closed and when we finally reached someone on Monday we were told it’s too late to cancel and we had to order another week of food! I told them I do not want any more food from their company and after 10 min on the phone he reluctantly credit me for one week of food . So satisfaction guaranteed is BS! I also discovered this food is made a week in advance of the customer receiving, then it is frozen, then it is thawed before we receive. So when you start eating your first meal it is already a week old and by the time you eat your last its two weeks old. I seriously do not know how anyone would rate this food as edible unless you have extremely low standards. Totally disappointed . My dog wouldn’t even eat the turkey burgers or the pork . No joke she turned her nose up to it.
5 août 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your experience, even though it’s not the feedback we aim for. We're sorry our food didn’t meet your expectations, and that your experience with our cancellation process was frustrating.
We take pride in our ingredients and preparation methods, so your feedback is valuable as we continually strive to improve. While we do follow a specific process to ensure food quality and safety, it's clear that something went wrong in your case. We’re glad we could offer a credit for one week, but it sounds like we fell short in other areas, and for that, we apologize.
If you decide to give us another chance, we’d love to make it right and change your mind about our meals.
I spoke to Dave at Trifecta nutrition
I spoke to Dave at Trifecta nutrition - he was very helpful and knowledgeable about the food products. I find the food Very Good! Better than any other I have tasted or subscribed to over the years. thank you to Dave for helping me with my questions and my choices in selection.
6 août 2024
Avis spontané
Réponse de Trifectanutrition
We appreciate the review, Kasi! I will pass on the kind words to both our chef team (for the food review) as well as Dave for his customer service. Thank you for your continued support!
False Advertising / Gross Repetitive…
False Advertising / Gross Repetitive Meals:
These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they are not. The breakfasts were incredibly disgusting. Some of the lunches were ok. Their customer service sucks, over priced, rip off and just overall bad. I have tried many other meal services, Factor being one of them and it was much BETTER.
26 juillet 2024
Avis spontané
Réponse de Trifectanutrition
We’re sorry to hear that your experience with our meal service did not meet your expectations. Your feedback is very important to us.
Your review contains some general statements that make it difficult for us to address specific issues. We aim to provide balanced and nutritious meals and are constantly working to improve our offerings.
We regret that you found some of our meals unsatisfactory. We would greatly appreciate more detailed feedback on which meals you found particularly lacking so we can focus our efforts on improvement.
We also apologize if our customer service did not meet your expectations. Delivering excellent service is a priority for us, and your comments will help us improve. Could you elaborate on what made the experience with our customer support so poor?
As your satisfaction is important to us, we would like to address your concerns directly. Please reach out to me directly here (or by contacting info@trifectanutrition.com, so we can discuss how to improve your experience and address any unresolved issues.
Poor customer service
We requested the subscription be cancelled they never responded and charged us for another week
16 juillet 2024
Avis spontané
Réponse de Trifectanutrition
I want to address some important details not included in your review, to clarify the situation.
When you first contacted us from an iCloud email address, our system could not find an active account linked to that email. To ensure we could assist you correctly, we responded promptly, requesting additional information such as your subscription number or the email address associated with your account. Unfortunately, we did not receive a response to our request.
On July 22nd, we received another email from the same iCloud address, again asking to cancel the account. We responded on the same day, again asking for the necessary details to proceed with the cancellation, but did not receive a response.
We strive to provide prompt and effective service, and our team made multiple attempts to obtain the information needed to fulfill your request. We regret that we couldn't resolve this matter sooner due to the lack of response.
As mentioned in our previous email correspondence, we would be happy to offer you a 50% discount on a future order if you decide to try our service again. We value your business and would like to make things right.
Trifecta has Been Great!
I've been using the trifecta meal plan for years now. It was extremely helpful during my initial weight loss and introduction to weight lifting as well as through different phases of my fitness journey since. Representatives like Dave have been very helpful as well when pausing my subscription during periods when I'm traveling or cooking on my own more often.
26 juillet 2024
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words and for being a loyal Trifecta customer over the years! We're thrilled to hear that our meal plan has been a valuable part of your fitness journey and weight loss success.
We're also pleased to know that Dave and our team have been able to assist you effectively with managing your subscription, especially during times when you’re traveling or cooking on your own.
Your continued support means a lot to us, and we're here to help you with any needs or adjustments as your fitness journey evolves. If there’s anything else we can do to support you, please don’t hesitate to reach out.
Vegan option is gross
I ordered the vegan option and these meals were inedible. I ended up throwing them out. I also was very unhappy with the cancellation process. The meals were delivered to me on a Friday. By Sunday I realized I would never eat another mushy meal they provided me with and threw them out. I immediately called to cancel my next week and they told me I would have to pay for another week as I would have had to cancel on Friday (the same day my order came in) to not be charged. I am pretty upset with Netflix for endorsing this garbage. No wonder no one on the show lost any weight or prospered. Guaranteed no one in the program ate the vegan option.
24 mai 2024
Avis spontané
Réponse de Trifectanutrition
We apologize for the dissatisfaction you experienced with our vegan meal options and the cancellation process. Your feedback is crucial, and we're sorry that our meals did not meet your expectations. We understand how important it is for our customers to enjoy their meals, and we regret that this was not the case for you.
Regarding our association with Netflix, we want to assure you that our product underwent a rigorous vetting process to be trusted for their study. While we understand that the meals may not have suited your taste, we are committed to delivering quality and nutritious options to all our customers.
If you’d like to discuss your experience further or if there's anything we can do to address your concerns, please reach out to our customer service team. We value your input and hope to have the opportunity to better serve you in the future.
Scam alert
My first order was never delivered. My credit card was charged and I was never refunded. I never received a notice that the order would not be delivered. The tracking states the package never came to the shipper. They have already charged me for the next weeks meals, which I doubt I will receive either. Very disappointed and aggressively working to get my money back but thus far I have had no response. Trifecta, give me my money back you thieves.
21 juillet 2024
Avis spontané
Réponse de Trifectanutrition
Dear Whitney,
We are deeply sorry to hear about your experience and understand your frustration. However, we believe it's important to clarify the situation. After we were made aware of the delivery issue with your first order, we promptly issued refunds for both of your orders and turned off your account to prevent any further charges, which we all did prior to your review posting here on Trustpilot. We would kindly ask you adjust the review to reflect this.
We take our customers' concerns very seriously and strive to address them promptly and fairly. If there has been any miscommunication or delay in processing the refunds, we sincerely apologize. Please check with your bank for the refund status, as processing times can vary.
We regret that your experience did not meet expectations, and we apologize for any inconvenience this has caused. If you have further questions or need additional assistance, please reach out to our customer service team directly.
Thank you for your understanding.
My experience with Trifecta customer…
My experience with Trifecta customer service. I contacted them since I received 3 meals that weren’t my choice. In addition, I was concerned about the new meals that were recently added to the clean meal plan. Dave, was very helpful and reimbursed me for the 3 meals that I didn’t choose. In addition, he explained and walk me through the process of being able to choose from all the meals available and combine them. Thanks again Dave, you really helped me and I didn’t cancel my subscription like I was planning to.
12 juillet 2024
Avis spontané
Réponse de Trifectanutrition
Thank you for the fantastic review, Vani!
We're thrilled to hear about Dave's level of service and we'll be sure to pass along the praise! Thank you so much for your continued business!
Could not cancel service after tasting meals..
Do not sign up for recurring meal delivery until you have tried the food.
In my experience, I did not care for the food, and was forced to take/pay for the 2nd shipment (received a $75 refund on my card 2 months after writing a review on line).
There is not enough time between the initial delivery and the automatic 2 week shipping schedule to cancel the service.
7 avril 2024
Avis spontané
Réponse de Trifectanutrition
Hi David,
Thank you for your feedback. I apologize for any inconvenience you experienced with our service.
We strive to make our policies as clear as possible on our website, including our 7-day lead time for canceling orders. This policy ensures that we can process and ship orders efficiently. The cancellation policy, which includes our cutoff times is posted right on your account's dashboard. As you signed up for your first order on March 26th, if your intent was to try just one order without another renewing, you would have needed to skip the 2nd delivery on your account page before the final cutoff on Friday, April 5th (11 days after your initial purchase).
While I understand that you requested the cancellation on Saturday, April 6th, it was unfortunately past our cancellation cutoff for that delivery cycle. As a result, the second order was processed and shipped as per our policy. While I can understand your frustration over the package not yet being shipped when you reached out, I must share some transparency into our large-scale operation. We are not a small, traditional kitchen where someone can just walk in and grab an order. We produce thousands of orders each week, and once those orders are all in the nationwide production line, there's no feasible way for us to halt the entire country's production to locate one order to pull among 10,000+.
I also want to point out that we did issue you our satisfaction guarantee which refunds 7 meals from your first delivery.
I would love a chance to speak with you to learn a bit more about which meals you ordered and what factor(s) about each of them felt unsatisfactory. Feel free to DM me here and we can find a time to discuss by phone.
Best regards,
I am a returning customer
I am a returning customer. My previous experience 2 years ago was awesome At that time I was following a vegan diet and the meals were both nutritionally sound and delicious. Ingredients have been high quality as well. Now I’m 75 with osteoporosis and need to be careful shedding a few pounds. Dave gave me excellent nutritional advice to plan my meals so that I’m able to prevent bone loss while shedding pounds.
Trifecta has always maintained great customer service and I’m excited to restart enjoying Trifecta’s excellent meal service again!
I highly recommend this service to anyone who loves delicious, nutritious meals but doesn’t have time or desire to cook them.
4 juin 2024
Avis spontané
Réponse de Trifectanutrition
Amazing review, MaryAnne! We love to hear that our program is helping you achieve your goals and we'll be sure to let Dave know how valuable you felt his nutrition consultation was!
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