I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... Voir plus
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1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... Voir plus
L'entreprise a répondu
It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... Voir plus
L'entreprise a répondu
False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
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3,6
Moyen
131 avis
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A répondu à 100 % de ses avis négatifs
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I needed assistance with my account and order
I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked me through what I needed, was patient while I picked my meals and got the order completed all with a friendly conversation. I'm all about relationships and how a company/associate treats you and Dave was a 10 out of 10!
16 juillet 2026
Avis spontané
There are better options out there.
I was a customer of Trifecta in 2017-2018, just a few years after they opened. I was genuinely impressed with the food, both in taste and quality, and their customer service was stellar.
Fast forward to today, nearly 10 years later, and my wife and I canceled after our first batch of meals. The food is pretty terrible. That's the only honest way to describe it. My wife couldn't even finish two of the meals, and I only finished them because we paid good money for them.
The meals were bland, the chicken was dry, the rice was undercooked, and one of the meals had a strange, grainy texture that neither my wife nor I could pinpoint.
I'm only giving it two stars instead of one because we received our meals on the scheduled date without errors. If this was a review strictly about the food, it would be one star all day long.
There are better options out there.
27 mai 2026
Avis spontané
Réponse de Trifectanutrition
Thank you for taking the time to share your feedback and for giving Trifecta another try after being a customer in our early years.
We're disappointed to hear that your recent experience did not live up to the standards you remembered. Food preferences are certainly subjective, but hearing that multiple meals were bland, dry, or had texture issues is feedback we take seriously, especially from someone who previously enjoyed our products.
We appreciate you pointing out that your order arrived on time and as expected, though we understand that reliable delivery alone does not make up for a disappointing dining experience.
As we've grown over the years, our goal has remained the same: to provide convenient, nutritious meals made with high-quality ingredients. We recognize that we didn't meet your expectations this time, and feedback like yours helps us continue evaluating and improving our recipes and preparation methods.
Thank you again for sharing your experience. We wish you and your wife the very best in finding a meal service that's a better fit for your tastes.
Bad taste - both the meals and customer service
1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong.
2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was the day after I signed up and I am out of the state the day they deliver the food (which is 1+ week ahead of time). I immediately contacted customer service to try to put a stop on the order. They said "NOPE" and "since you're away, have a friend or family take your food". Such crap customer service. I've tried numerous other meal delivery services and they always find a way to accommodate unexpected scheduling issues as an ESTABLISHED customer... so I expected at least some flexibility for a new customer.
3) try Cook Unity or ANYTHING besdies this service.
18 mai 2026
Avis spontané
Réponse de Trifectanutrition
We understand the frustration of missing a cutoff deadline and having an order arrive during travel plans. However, we also believe it’s important to provide full context for readers, especially as the same complaint is now being reposted across multiple review platforms.
The central issue here was not a refusal to assist a customer or a lack of willingness to help. The request to stop the shipment came four full days after our posted cutoff deadline, after the order had already entered fulfillment and carrier processing. At that stage, we no longer had any physical ability to cancel, intercept, or reroute the shipment.
Perishable meal delivery operates on extremely tight production and logistics timelines. While some services may occasionally accommodate requests made shortly after cutoff, a request made several days afterward is simply beyond what most operations can realistically reverse.
Our representative’s suggestion to have someone retrieve the package was not dismissive; it was the only remaining practical option available once the shipment could no longer be stopped.
We certainly respect every customer’s right to share their experience publicly. At the same time, repeatedly posting the same complaint across multiple platforms does not change the underlying facts of the situation or the logistical limitations involved.
As for the meals themselves, taste is subjective. Many customers enjoy our meals and nutritional approach, though we understand they were not a fit for this customer’s preferences.
We’re sorry the experience did not meet expectations, but we also want prospective customers to understand this situation stemmed from a missed cutoff timeline rather than an unwillingness from our team to help.
I ordered steak and both times they…
I ordered steak and both times they sent me rice each time. When I asked for a refund, they refused.
1 mars 2026
Avis spontané
Réponse de Trifectanutrition
Hi Elise,
We take concerns like this seriously and want to ensure everything is accurately represented.
After reviewing your account and order history, we were unable to find any instance where steak was selected, charged for, or included in your orders. Because of this, there was no charge for steak to refund. All itemized receipts are available in your account for review at any time, and we’re also happy to provide copies directly if needed.
It appears there may have been a misunderstanding regarding the items selected in your weekly order. Our support team reviewed the request thoroughly and responded based on the actual order details, which is why a refund was not issued. In other words, we cannot refund something you were never charged for.
We always aim to be fair and transparent, and we stand by both our billing accuracy and the way our team handled this situation. That said, if you’d like us to walk through your orders with you step-by-step, we’re more than happy to help clarify.
Awful!
This company isn’t good…their food is extremely bland, I wouldn’t recommend anything I’d tried from them. Their customer service is equally as awful..one of those companies that’ll charge you early, deliver early, and when you try to contact them about it “welp there’s nothing we can do.” I’d intentionally skipped 2 weeks after I’d received my first order from them, I wanted a full reflection on whether or not I wanted to continue with them. They sent me my third weeks orders, without me even picking my meals, immediately after I’d just gotten my first week. I tried explaining to them that I’d paused two weeks between shipments so I could take my time in a decision. “Welp, sorry, nothing we can do.”..what do you mean? My order wasn’t due for another two weeks? “Welp sorry, nothing we can do”…it arrived super early…and it was a total waste of money because I wound up not even enjoying their meals. I wouldn’t have been so upset about it if they tried to work with me on it, but there was zero effort to correct an early charge and early delivery. It was like I was scammed. That’s honestly what it felt like. So- if you’d also like to throw money down the drain and taste the blandest of foods in all of the land, go ahead!
16 janvier 2026
Avis spontané
Réponse de Trifectanutrition
We’re sorry to hear you were unhappy with both the meals and your experience, and we want to clarify a few important points for anyone reading.
Regarding the shipment in question: our system records timestamps for all account actions, including skipping weeks. There is no record of the January 16 delivery being skipped before the cutoff deadline (Friday, January 9). What our records do show is that on Saturday, January 10 (after the cutoff had passed) you logged into your account and skipped the January 23 delivery, which was the first remaining date available to skip online. That same day is when you contacted our team to cancel and dispute the January 16 order.
Additionally, a reminder email was sent on January 8 notifying you of the upcoming deadline to make changes or skip the January 16 shipment. Once the cutoff passes, orders are already in production and unfortunately cannot be canceled, refunded, or rerouted—this applies consistently to all customers.
We understand how frustrating it can feel to receive a delivery you no longer want, but the charge and shipment followed the subscription terms and timeline exactly as outlined and communicated. Our team did review the situation and explained these constraints at the time.
Taste is always subjective, and we recognize that our meals won’t be a fit for everyone. We’re disappointed that the experience left you feeling upset, but we want to be transparent that this was not an early or unauthorized shipment, nor a case of skipped weeks being ignored.
We appreciate the feedback and wish you the best in finding a service that better fits your preferences.
Healthy food, lacks variety and outdated website and customer service
I appreciate the healthy/organic and clean ingredients. That said the website and service if you order regular subscriptions is poor and diminishing over the past few months. Over 1/3 of items and even sometimes 1/2 are out of stock even when you log in at the beginning of the week. Trifecta will switch out meals from your subscription but confirmed they have not notification to tell you this and you have to login every week to fix this or you are paying $16 or more for a meal you do not want. Also they could benefit from more higher protein /lower fat meals. They only have 4 options for "performance meals" which seems counterproductive when marketing to athletes. I liked the service but the extreme lack of variety and availability is leading to consumer fatigue. Their customer service is responsive, but due to the website inefficiencies (operating 10-15 years behind most consumer based websites) I would have a hard time recommending this to others. After 6 1/2 months I am likely to move on.
7 janvier 2026
Avis spontané
Réponse de Trifectanutrition
Thank you for taking the time to share such detailed feedback. We truly appreciate the recognition of our ingredient quality and the kind words about our customer support team.
You’re absolutely right that limited availability and substitutions can be frustrating. When meals sell out due to high demand or supply constraints, substitutions may occur to ensure boxes ship on time. While we currently don’t send automatic substitution notifications, we do encourage customers to review and adjust their menus each week before the cutoff so they stay in full control of their selections. That said, we hear your feedback clearly and agree this is an area where we need to continue improving the experience.
Regarding variety and performance meals: our menus are built around whole-food nutrition and clean macros, but we understand that athletes and long-term customers want more high-protein, lower-fat options and broader rotation. Menu expansion and improved availability are active priorities, and simplifications we’ve made recently are intended to support more consistent fulfillment moving forward.
We also appreciate the candid comments about our website. While we’ve made updates over time, we recognize that expectations have evolved and there’s more work to do to make the platform more intuitive and proactive.
We’re grateful for the 6+ months you spent with us and for your honest perspective. Feedback like this directly informs where we focus next, and we’re sorry to hear we ultimately fell short of earning a strong recommendation. If there’s ever an opportunity to support you again, we’d welcome it.
Food Quality Poor
Food Quality Poor. Attempted to Cancel 6 days in advance but will not cancel without 7 days. Value does not reflect cost. Repeat meals provided instead of 7 unique meals. Gross
19 décembre 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for your feedback. I’m sorry to hear you were dissatisfied with your experience.
Regarding your cancellation request, all subscription changes or cancellations must be submitted at least 7 days prior to the scheduled ship date. This requirement is clearly outlined on our website and in our Terms of Service, which are agreed to at the time of sign-up. While your request was made 6 days in advance, the order was already in production and could not be cancelled or refunded.
Your subscription has since been successfully cancelled, and no future orders will be processed.
We acknowledge your feedback regarding meal variety, quality, and value, and it has been documented and shared internally. While we regret that Trifecta was not the right fit for you, we appreciate you taking the time to share your experience.
Fantastic customer support!
The first shipment of meals were delicious. I just received my second shipment on Saturday, 09/06/2025, and it appears it was delayed by the carrier and when I opened the box, the meals were warm and the ice packs had melted. I went to their webpage and started a chat, forgetting it was Saturday, and I was in the process of sending an email when Kian responded. Kian took care of every thing for me. Fantastic customer support! Thank you Kian!
5 septembre 2025
Avis spontané
Réponse de Trifectanutrition
We’re so glad to hear you enjoyed your first shipment and that Kian was able to take great care of you when an issue came up with your second delivery. While carrier delays are unfortunately outside of our control, our team is always here to make sure you’re supported and never left without a resolution. We’ll be sure to share your kind words with Kian — feedback like this means a lot to our team.
Thank you for being a part of Trifecta!
Post-Op life saver!
Trifecta was a life saver when I had knee surgery. It was easy to skip weeks when I didn't need it and the food was quite tasty - especially the trifecta burrito, yum!
I also really appreciated that canceling was easy, with Dave's help, once I was back to 100%.
18 août 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your experience! We’re so glad Trifecta was able to help make things easier during your recovery and that you enjoyed the meals—especially the burrito! It’s also wonderful to hear that Dave made the process smooth when it was time to cancel. We wish you the best as you’re back to 100%!
I ordered way too much food!
I accidentally ordered way too much on Trifecta due to my own mistakes. I called Trifecta and was dreading getting a run-a-round. BUT...Dave was incredibly helpful as he straightened out everything in just minutes and educated me on how to order exactly what I need and how often. Thanks to Dave and Trifecta for great customer service!
18 août 2025
Avis spontané
Réponse de Trifectanutrition
We’re so happy to hear this! It’s great to know Dave was able to quickly clear things up and give you the tools to manage your orders with ease. Thank you for trusting us—we’re excited to keep delivering the service and meals you need!
Trent was excellent!
Trent was excellent. He was friendly and very helpful! I am trying to get meals that my brother would enjoy and Trent helped me pick out meals aligned with that. Thanks so much!
15 août 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for taking the time to share this! We’re so glad to hear Trent was able to make the process easier and help you choose meals your brother will enjoy. We’ll be sure to pass along your kind words to him—it means a lot. We’re excited to keep supporting you both!
So far my experience has been great
So far my experience has been great. Dave has been extremely helpful. He took his time to explain things to me in more detail. So I could fully understand how the subscription worked and how to make changes to fit my goals.
17 juillet 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for sharing this feedback! We’re thrilled to hear that your experience has been great so far and that Dave was able to walk you through everything in detail. Our goal is to make sure you feel confident navigating your subscription and tailoring it to your needs, so it’s wonderful to know that came through. We look forward to continuing to support you on your journey!
Consistency
It is difficult to always plan out healthy meals consistently, but this program makes my life so much easier. Kian was super helpful and being a loyal customer goes a long way.
3 juillet 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words! We’re thrilled to hear our program makes healthy eating easier for you. We’ll be sure to pass your praise along to Kian — she’ll be so glad to know she was helpful. We truly appreciate your loyalty and are grateful to have you as part of our community!
My first week with trifecta
My first week with trifecta. Few things to note. Food is good. Not great, but it's prepared in advance, so wasn't expecting great. It's portioned well, seasoning is on light side, so can be tailored to the person. And it heats up so much better in the air fryer. If you are microwaving, you're doing yourself and Trifecta a disservice. Use foil in the air fryer and it's super simple to make, and no mess.
Customer service has been friendly, helpful and responsive.
Dealt with Kenzie R today and she was lovely. My only thing I'm not loving. Is the fee for the trifecta app to keep track of the food I'm eating. I understand it has plenty of other uses besides the food, but I only wanted to track the food.
Although the cost for the year subscription wasn't terrible. Pretty reasonable.
30 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for sharing such a detailed and balanced review of your first week with Trifecta! We’re glad to hear you’re enjoying the meals overall and that Kenzie provided lovely service.
We appreciate your honest feedback about the food and your tip for using the air fryer — that’s a great suggestion! We also hear you regarding the app fee, especially if you’re primarily looking to track meals. Your input helps us improve, and we’ll be sure to share this with our team.
Please feel free to reach out if there’s anything else we can assist with as you continue your journey with Trifecta. We’re here to help!
Dave was able to help me a great deal…
Dave was able to help me a great deal and the type of food that was right for me. I will be back to order..
27 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words! We’re happy to hear that Dave was able to help you find the right meals for your needs. We look forward to having you back for your next order!
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Delicious, Healthy, and Convenient!
I love how the menu changes and there is always an option within my calorie limit and the macros work for me. I need these meals with my busy schedule! Kenzie R. was very helpful and updated my order through the chat for me. She was professional and efficient!
26 juin 2025
Avis spontané
Réponse de Trifectanutrition
We’re so glad to hear you’re enjoying the rotating menu and that the meals are fitting your goals and busy lifestyle! That’s exactly what we’re here for. We’ll make sure Kenzie sees your shoutout — she’ll be thrilled to know she was able to assist you efficiently.
Thanks again for your feedback and for being part of the Trifecta community!
Kenzie was great
Kenzie was great. Even though I couldn’t reach them on the phone. Mackenzie was great with replying to me on email very prompt.
26 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for sharing your experience! We’re sorry you weren’t able to reach us by phone, but we’re glad that Kenzie was able to promptly assist you over email. We’ll be sure to pass along your kind words to her.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kenzie R was extremely responsive and…
Kenzie R was extremely responsive and helpful! She did a wonderful job with my request and quickly handled everything!
Thank you Kenzie R!!!
26 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words! We’re thrilled to hear that Kenzie was able to help you quickly and provide such great service. We’ll be sure to share your feedback with her — it will make her day!
Thanks again for taking the time to leave a review. Let us know if there’s ever anything else we can assist with.
Dave was very helpful with my request
Dave was very helpful with my request. It was a positive experience.
24 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for the great feedback! We're so glad to hear Dave was helpful and that you had a positive experience. We’ll be sure to share this with him. We're always here if you need anything else!
Réponse de Trifectanutrition
Thank you so much for the kind words! We’re thrilled to hear Kenzie was able to help and provide great service. We'll be sure to pass along your appreciation to her. If there’s ever anything else we can do for you, don’t hesitate to reach out!
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