Trinqoo Avis 

Booked parking for Heathrow Airport with Trinqoo. We were told a week prior that the parking provider had changed.

When we looked up the parking provider that Trinqoo had switched us to, we found a lot of very negative reviews (a lot of extra miles on the clock, muddy footprints and car damage) and felt uncomfortable with the new arrangements, so we were forced to cancel.

As a result of this, we had to change our travel arrangements which resulted in me taking a coach down to the Airport and being unable to travel as intended.

To be fair, the refund was processed. Obviously Trinqoo can't be responsible for what other parking providers do, but I think that they should vet their providers beforehand.

Booked airport parking through Airport Parking Deals/Trinqoo and they provided their partner airport parking provider - Genius Parking. Complained to Trinqoo that I received ULEZ penalty when I was away and they just passed me to the parking provider without any assistance. They don't take any responsibility for their partner airport parking provider and will leave you in limbo.

AVOID TRINQOO LIKE A PLAGUE.

I turned up to park my car but the car park was closed but I got a full refund

Waited for over 45 minutes for someone to come and get the car, repeated calls being told 5 minutes, had to pay £11 parking charge which they said they would pay back when they dropped the car back at the end of the holiday, when I mentioned it the driver was unaware

On time, driver very friend and vehicle decent and air conditioned.

Would not recommend. We were booked in for 6am, but Trinqoo driver didn't arrive until 6.45pm, despite us phoning several times. NB With this company you have to pay your own short-stay car parking ticket, whereas most companies include it in their quote, so a) it is not as good value as it looks and b) as our driver was late, we had to pay £11 (30-45 mins) rather than £7.50 (0-30 mins). Trinqoo do not have a desk in the car park, so you can only contact them by phone, and on our way back, their operator was busy and you couldn't leave a message as the 'inbox' was full - not what you want to hear after a long haul flight! We wondered whether we would ever see our car again......TBF, they did call me back after I'd phoned a few times and their driver this time was quick in delivering our car back.

Genius worked as well as all the other airport parking companies

Phoned 20 mins before. They arrived promptly. Will use again

The driver who picked our car up from London Heathrow Airport was so friendly and helpful, it made my day. Thank you

Easy pick up and easy drop off although the car was unlocked the day before our return but not driven anywhere. I know because I get a notification on my phone.

I also don't understand how it took them 49 minutes to drive the car from the terminal to the place where it was parked which was 1.9 miles away, according to the tracker in the car.

This made me a bit suspicious unfortunately.

Amazing product great quality and looks just like I'm the picture. Very happy with it and delivery was fast.

helping customer with there issues and any problems as quick as possible. I had problem with the genius parking and they solve the issues with in few days. I had great experience and I will use them in the future thank you.

Dropping our car off . We had to wait too long cost £13.50 for exit ticket. There was 1 couple waiting 4 hours to collect their car . Hope we don't have the same wait on our return

Good one. Nice

Excellent service no complaints

An excellent service throughout. Both the drop-off and pick-up processes were very efficient and staff were very friendly. I will definitely use them again and can highly recommend Trinqoo to others.

Their service people told me to park at meet and greet on terminal 3 but then never showed up or answer their phones. I had to leave the car at Short Stay as I was now running late and then get charged £88/day for the entire 8 days of my travel.

Received no support at all.

Easy to use, met on time, good communication and inexpensive, recommended

Sharp eyed driver spotted we’d left a bag in the car, called and waited for us to come back. Life saver!