Absolutely disgusting service! Directions were inaccurate, T4 short stay drop off location had been closed for months. Called many many times and no one picks up, voicemail full so couldn’t... Voir plus
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Lisez les avis des autres
All a bit amateurish. Not too bad dropping car off and getting their minibus to cruise terminal but disaster coming back. Promised pick up in 20 minutes, continually phoned them when there was no s... Voir plus
Excellent price for cruise parking, crystal clear instructions, prompt pick up for both departure and return, safe parking site that is easy to find, both drivers exceptionally helpful with luggage... Voir plus
DO NOT USE this company! On returning back to the UK, we were told to contact Easy Parking for pick up back to their yard where our vehicle was being kept. Communication was poor having been told on m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trinqoo provide comparison service for Airport parking and Airport transfer service to UK travellers.
Coordonnées de contact
12 Deer Park Road, SW19 3TL, South Wimbledon, Royaume-Uni
- 0208 050 5352
- support@trinqoo.com
- trinqoo.com
2,0
Bas
427 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing experience
Amazing experience, so so easy both on embarking and disembarking our cruise ship, lovely feeling to be leaving the port whilst everyone else was queuing for busses. Byron / Shri was a great driver who helped with all our bags and baby items. The organiser who i didnt catch the name of was also a great help and gave us clear instructions so we never had to wait around. Great service will definitely use again.
Thanks so much
18 mai 2024
Avis spontané
Great personalised service
Great personalised service. Efficient and would recommend.
I used this company to park for a cruise from Southampton. You can drive straight the the car park and be transferred to the cruise terminal, but I chose to drop my cases off at the terminal and spend an hour in Southampton before going to the car park and getting my transfer.
18 mai 2024
Avis spontané
Very easy and simple to use
Very easy and simple to use. It is worth saying it is a comparison site but easy to compare all the "service providers" with choice of who to use being the customer's based on price, storage of vehicle and service provided.
23 avril 2024
Avis spontané
We used Trinqoo for our Norwegian Cruise
We used Trinqoo for our Norwegian Cruise from Southampton and found them very friendly, helpful and their instructions to navigate to the carpark quite precise. Their communication for inward and outward journeys was quite supportive.
4 mai 2024
Avis spontané
Réponse de Trinqoo
Dear Geoff,
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you had a positive experience with Trinqoo during your Norwegian Cruise from Southampton. Our team strives to provide clear instructions and supportive communication to ensure a smooth experience for all our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
We look forward to assisting you again on your future travels!
Warm regards,
The Trinqoo Team
Very efficient service and friendly…
Very efficient service and friendly staff. Would recommend and use them again.
3 mai 2024
Avis spontané
Réponse de Trinqoo
Dear Haydn,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
Stay away from this company if you want…
Stay away from this company if you want good for yourself. My parking was reserved from noon on April 24 to 04th May, as I didn't know when I would get there. my plane started 24th April in the evening. The employee called me at noon and asked when I would get there. I said that I didn't know, and then I would call half an hour before, as it was in the description, but definitely not before 3-4 in the afternoon. He said it was fine, then at 12:30 he called me again to ask where I was because the driver was waiting at the airport, I told him again that and he said, I had to pay charge of £10 because the driver was already there for the car. I said this is not the case, I'll call when I'm there, the driver shouldn't go because there's nothing to do. Then he started yelling at me on the phone in a very jerky way. Then I'm looking for another parking lot. They called me twice, at which point I should have paid £30. Ridiculous. I called the head office, told them the root of the problem, that they couldn't deal with me, and then asked for my money back, which refused to return on the grounds that I ran out of time. I asked them to investigate who he was and on what basis he yelled at me, to let me know the outcome, but 2 weeks have passed and nothing has happened. I don't even understand how these guys can make ends meet. All this happened in Apple car park.
24 avril 2024
Avis spontané
Unprofessional & Disorganised & Fuming 😡
Parking was booked and confirmed on 24th April 2024 with vehicle details and estimated time of arrival of 11.30am on 4th May 2024
Whilst on way to parking at 11.30 am on 4th May 2024 received phone call to advise that due to height restriction my vehicle could not be accepted. We then spent 3 hours searching for alternative parking , we were close to the driver dropping off passengers at port and returning home , managed to park for cash hopefully the van will be there when we get back
4 mai 2024
Avis spontané
Réponse de Trinqoo
Dear Andrew,
We sincerely apologize for the inconvenience you experienced with the parking arrangements on your recent visit. We understand how frustrating it must have been to find out about the vehicle height restriction at such a critical time and to spend additional time searching for alternative parking.
We aim to communicate any potential issues well in advance, and it's clear that we fell short in this instance. Your feedback is invaluable in helping us improve our services and ensure that this does not happen again in the future.
Please contact us at your earliest convenience at support@trinqoo.com, so we can discuss this matter further and find a satisfactory resolution. We are committed to making this right and ensuring that your next experience with us is a positive one.
Thank you for bringing this to our attention, and we look forward to speaking with you.
Best regards,
Trinqoo team
Amazing driver Fady!!
Booking was easy
Great communication upon arrival to airport
Easy to find our driver
Our driver Fady was amazing! Friendly, professional, fantastic driver and knowledgeable
Competitive prices
Would highly recommend this taxi service 👌 😀
1 mai 2024
Avis spontané
Réponse de Trinqoo
Dear Tracy,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
Meet and Greet Experience
Courteous and friendly driver picked up my car
Receptionist picking the phone while I notified them of my imminent arrival was not smart in taking my details
29 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Olaiya,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
Very Satisfactory Customer Service
I had to contact Trinqoo after the Parking Company I booked through them became unresponsive and were avoiding me for 6 weeks plus. Trinqoo took the matter into their own hands and had compensated me within 5 days to make sure that I was looked after - very satisfactory customer service from Trinqoo
29 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Owen,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
Unfortunately made an incorrect booking…
Unfortunately made an incorrect booking only realised the day before travel. Trinqoo would not amend booking or arrange a refund for a no show on the earlier date
22 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Jon,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the issues with amending your booking. We strive to offer flexibility where possible, but unfortunately, there are instances where our policies may prevent last-minute changes without incurring some type of penalty.
We understand how frustrating this can be, especially when plans change unexpectedly. We are continuously working to improve our services and your input is crucial in this process. Please reach out to us at support@trinqoo.com if you would like to discuss this matter further or if there is anything else we can assist you with in the future.
Thank you again for choosing Trinqoo, and we hope to serve you better in the future.
Best regards,
The Trinqoo Team
We used the parking with this company…
We used the parking with this company and they are on time and customer service was excellent and friendl
23 avril 2024
Avis spontané
Réponse de Trinqoo
Dear David,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
Wen I call them they vary happy to help…
Wen I call them they vary happy to help to my parking
20 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Anpu,
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!
Warm regards,
The Trinqoo Team
I wouldn't even give one star
I wouldn't even give one star, terrible service and a man named Tony who doesn't speak English very well and makes you stupid when you leave the car and when you pick it up, Not recommended
19 avril 2024
Avis spontané
Scam company - stay away
Scam company. This company is a total scam. No ethic, no professionalism, they work with so called professional airport companies (named apple parking) but both act like thieves and scam clients. They used my car for personal errands, emptied my fuel tank, parked my car 30 miles away from Heathrow when they told me they would park it nearby. They increased my mileage by 50milea. Watch out and stay away.
27 février 2024
Avis spontané
Booked through this company meet and…
Booked through this company meet and greet.Absolutely disgusting and diabolical service from start to finish.Advised to phone 20 mins before drop off,calling 30 mins before about 20 times on both numbers,no answer.eventually they answered I tried to complain and staff was rude,asked do I want someone to be sent or not.No check of car on collection,but I videos myself,as I now realise was a very dodgy company,I travel a lot and always purple parking and other reputable companies and never had a problem in 35 years.I booked in a rush without reading reviews.On arrival again no answer after about 15 calls on both numbers.Then was told my car will take over half an our to be delivered.We booked two cars,under hanif and jokhoo.As I had time on my hands I started to read the shocking reviews,by now I was concerned if and how we was going to get our cars back.Disgraceful!All the reveiws are true and spot on.Do not use,not worth the risk!!
5 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Patrick,
Thank you for sharing your experience with the service.
We have to clarify our role here as the price comparison website rather than the service provider.
As a comparison site, we strive to cater to everyone's needs, considering that individual affordability varies. It's important to note that comparing Purple Parking's premium service with SuperSaver (the service you used) may not be fair, as the former is premium while the latter, which you utilized, is a budget product with a significantly lower price point.
While our platform aims to provide users with comprehensive information and the best available prices for reservations, we do not directly control the services or products listed. Therefore, we kindly request that you consider amending your review. This Trustpilot page is dedicated to Trinqoo's customer support, rather than the individual service providers. Each service provider has its own dedicated Trustpilot page for service reviews.
We encourage you to share your feedback on our web platform by logging into your account. Your input will be invaluable to other customers, and our management team will utilize it for future evaluations, as we do for every service based on reviews received from valued customers like yourself.
Thank you for your understanding.
Best Regards,
Trinqoo Support
I had a good experience with this…
I had a good experience with this company I didn’t have to wait long for the driver or the car on both inbound and outbound
10 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Mrs Cissy,
We really appreciate you taking the time to share your positive experience with us. It's fantastic to hear that you were pleased with our service and found our team to be both friendly and efficient. Delivering outstanding service is our main goal, and we're delighted to know we've achieved that with you. We're looking forward to your next visit!
Best wishes,
The Trinqoo Team
Great service from start to finish
Great service from start to finish, meeting instructions were clear and when we returned I had a courtesy call from them whilst I was still on the plane welcoming us back. We were very delayed due to no where for the plane to park and baggage was over an hour but the parking guys were great and lots of communication then our car was ready for us and we drove away straight away. Couldn’t ask for more after a long haul night flight with 2 kids in tow. Will 100% use them again!
10 avril 2024
Avis spontané
Réponse de Trinqoo
Hello Sophie,
We really appreciate you taking the time to share your positive experience with us. It's fantastic to hear that you were pleased with our service and found our team to be both friendly and efficient. Delivering outstanding service is our main goal, and we're delighted to know we've achieved that with you. We're looking forward to your next visit!
Best wishes,
The Trinqoo Team
Shocking service was provided by you…
Shocking service was provided by you and Kangaroo parking
Never use this company
3 avril 2024
Avis spontané
Réponse de Trinqoo
Dear Mr. Griffiths, We apologize for the stress and hassle you had to face. Kindly help us with your Booking reference or send us an email to Support@trinqoo.com so that we can escalate this incident to the Service Provider and get back to you with a resolution.
Trinqoo Support
Never heard of you don't know who you…
Never heard of you don't know who you are so you couldn't have been that good
1 avril 2024
Avis spontané
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