Card declined but account in significant credit. Tried to phone 45min wait. Helpful customer service rep who told me he system was down but the weren't sure exactly what it was yet so no fix time, th... Voir plus
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Lisez les avis des autres
Triodos are one of the few banks around who still treat customers as the most important part of their business. They don't invest in fossil fuels and have a strong ethical focus
L'entreprise a répondu
Kirsty was incredibly helpful via the web chat. I am a business account operator and I had a few different questions. Once I found the web chat option in my account (it's a speech bubble icon at the f... Voir plus
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I had an issue on payday with my pay packet coming through. I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the re... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
Coordonnées de contact
Deanery Road, BS1 5AS, Bristol, Royaume-Uni
- 0330 355 0355
- triodos.co.uk
4,5
Excellent
796 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great bank
Great bank, always works, always helpful. And It is a bank that gives back. Very happy with their service.
19 août 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Patricia, thank you for taking the time to leave a review. It's great to hear that you are satisfied with the service you're receiving at Triodos. Kind regards, Jim
Apart from their ethics which is why I…
Apart from their ethics which is why I went with them, they actually answer the phone and speak with you, knowledgeably and nicely!
20 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Vicky, thank you for taking the time to leave a review. It's great to hear that our customer service team have been at hand to help whenever you have needed them. Thank you for supporting us in making money work for positive change! Kind regards, Jim
Up and coming sustainable bank… looking…
Up and coming sustainable bank… looking forward to the app updates in due time. Does the job but would like the process of switching banks and direct debits to be easier.. Will do in due time
20 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Amin, thank you for taking the time to leave a review. We appreciate all feedback from our customers as it helps us to direct our development moving forward. We're pleased you can join us in making money work for positive change. Kind regards, Jim
A truly ethical bank
A trustworthy bank who use my money for the greater good, whether that's investing in community energy schemes, electric bus fleets, playschemes for children with disabilities or solar and wind schemes.
The bank is ethical in everything they do, from the way their Bristol office runs, to the products and services they offer.
20 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Fiona, thank you for leaving a review. We're really pleased to have you on board as a customer. Kind regards, Jim
In partnership with genocide
Triodos is now in partnership with genocide enabling Google. Project Nimbus provides cloud data services, including AI to the Israeli government and military. I can no longer recommend Triodos.
20 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi there, thank you for taking the time to share your thoughts and we’re sorry to hear that you no longer feel that you can recommend Triodos.
Google is a key part of worldwide payment infrastructure and it’s necessary for us sometimes to work with large global players so that we can offer important services to our customers. As with all of the suppliers that we work with, Google has passed Triodos Bank’s due diligence and selection process. By introducing Google Pay, which we know is important to many of our customers, we can help make sustainable banking simpler and more accessible for both existing and new customers – aiming to grow our community of people choosing to bank sustainably.
We do not have an ongoing partnership with Amazon. We have occasionally run advertising campaigns on Amazon Prime, which again are aimed at continuing to grow our community and awareness of sustainable banking. Please be assured that we take all of our decisions on who to work with very seriously.
Kind regards,
Jim
Been a customer for about 5 years now
Been a customer for about 5 years now. The app and overall tech is much better than it was.
Great to know that you can bank without being part of the problem.
19 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Nick, thank you for your review. We're really pleased that you are feeling the benefit of our service improvements. Thank you for supporting sustainable banking! Kind regards, Jim
The best Ethical Bank Account and Financial Products in the UK today.
I’ve had very good service, good communication and clear and helpful customer service when ever I’ve needed it. The banking app works really well as does the online banking service. Their security is second to none which gives me peace of mind. This is all backed up with the knowledge that it is an ethical company run by people who obviously really care about the most important issues of our time.
“Triodos Bank’s mission is to help create a society that protects and promotes quality of life and human dignity for all. Since 1980, our sustainable financial products have enabled individuals and organisations to use their money in ways that benefit people and the environment.”
3 juillet 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Toby, thank you for leaving a review. We're really pleased to hear that the banking app works well for your needs and that our security measures help you to feel secure in using your money to promote positive change. Thank you for being a valued customer. Kind regards, Jim
Really easy to use
Really easy to use, ethical bank. Used the account mainly as a bills account with joint party, so never had a lot of interaction from a service perspective.
26 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Gav, thank you for your review. We're really pleased to hear that you've had a positive experience as a customer banking with us. Thank you for supporting ethical finance. Kind regards, Jim
Very poor experience
Very poor experience. I forgot my password and instead of being able to re-set it online I had to wait a week for them to send me a temporary password through the post. In this day and age, that's quite ridiculous. I then went to close my account and they asked for a lot of information in online chat about account number (I only have the one account) and nominated account (which they already had on file). Took over 5 minutes to reply each time I gave them the unnecessary information again. Quite frustrating. Wont use Triodos again.
24 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Mark, thank you for taking the time to leave a review. I'm sorry that this has been your experience with us, you can access your account the same day by downloading Mobile App, this should have been suggested as an option, I apologise if it was not. We ask customers to confirm their Nominated Account details as they can often be out of date and we want to ensure we are sending your money to the right place. With that said, we recognise this is more steps to take than most would like, and are currently reviewing our closure process to make it quicker and easier for customers in future.
We aim to respond to customers as quickly as possible through our Chat service and I apologise that this was not your experience. This has been fed back to our Contact Team.
Thank you for your feedback, please be assured all feedback is used to improve the products and services we provide.
Kind regards,
Jim
Absolutely rubbish bank wish I never…
Absolutely rubbish bank wish I never signed up the customer service is non existent and they expect £3 a month plus I transferd money over takes up to 2 hours and 23 hours later it arrived plus they are not ethical they love wasting paper unlike other online only banks
22 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Tom, thank you for taking the time to leave a review. We're sorry to hear that you have not had a positive experience banking with us. Our customer contact team has received your official complaint and they are in the process of investigating. You should expect to receive a full response over the next four working days. Kind regards, Jim
Super happy
I have been with Triodos for over 8 years, and they are really good. While their ethics are excellent, in the old days they could be a little slow to do transactions, and their website was a bit fiddly. But in the last 5 years they have got better and better. Now transfers are quick, the website and app are easy to use, and they even support ApplePay! Super happy with Triodos and have no plans to switch.
19 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi there, thank you for leaving a review. We're really pleased that you are feeling the benefit of our service improvements. Thank you for supporting sustainable banking! Kind regards, Jim
Triodos are very poor at communicating…
Triodos are very poor at communicating with their customers. They caused a multiple BACS payment file to fail twice, and have not updated authorisation limits like they confirmed on the chat they had. I have to spend a lot of time communicating with them only to find it is not resolved. This happened during April to June and is still on-going.
17 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi EB, thank you for leaving a review. Please accept our sincere apologies for this issue, it is our understanding that all customers affected have been contacted, however if this issue is still unresolved for you please do get in touch. Kind regards, Jim
Easiest way to help the planet
I’ve been with Triodos for a while now, and I love it. Banking here might be the easiest and most impactful way to help the planet. While other banks chase profits, Triodos actually cares about people—and when your money is your vote, that matters. Switching was one of the best decisions I’ve made.
14 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Ian, thank you for leaving a review. It's great to hear that you find banking with Triodos an easy and effective way of helping the planet! We're really pleased to have you on board as a customer. Kind regards, Jim
Brilliant in every way
Ethical, has all the functionality of my previous well known banks, great customer service. There is no reason to not change to Triodos.
2 juin 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Lucy, thank you for leaving a review. We're really pleased that you value the level of customer service our team delivers. Thank you for supporting us in making money work for positive change. Kind regards, Jim
Sustainable banking or bankenstein
We have no choice but sustainable banking, we've seen the results of wars and poverty that has resulted from bankenstein banking over the centuries.
17 août 2024
Avis spontané
Réponse de Triodos Bank UK
Hi Yarob, thank you for leaving a review. It's great to hear that you care about sustainable banking as much as we do. Kind regards, Jim
Good service
Good service. The very modest cost well worth the knowledge that your money is being handled in a completely ethical way
31 mai 2025
Avis spontané
Réponse de Triodos Bank UK
Hi there, thank you for leaving a review. It's great to hear that you think our monthly fee is well worth the positive impact you can have with your money! Thank you for being a valued customer. Kind regards, Jim
My money, my values
The customer service is good, I get an answer fast from a real person. It brings such piece of mind to know that the money I have in my bank isn't causing harm to others. Even better, it sits with a bank who care about doing The Right Thing and improving the environments in which we live. I don't have to worry, because my money isn't being leveraged in opposition to my personal values but rather in a way which supports them.
28 mai 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Natalie, thank you for your review. It's great to hear that you can accompany us in feeling proud about using money the right way! Thank you for supporting sustainable finance. Kind regards, Jim
Do no harm, do great things
I want my money well managed by people who care about the big picture, and Triodos meet this need better than anyone. It's hard to avoid damaging people and planet through normal investment/savings, much much easier to do no harm if you choose a bank that actively supports life affirming projects.
30 mai 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Lesley, thank you for your review. We're glad you can join us in the spreading the word about responsible, sustainable finance. Thank you for being a valued customer! Kind regards, Jim
Impressed
I’ve been really impressed with Triodos – not just for the big stuff like their ethos and the projects they support, but also for their attitude and the way they stay connected with customers. It genuinely feels like they care. On a more practical level, they’ve been responsive when I’ve needed help – for example, when I had an issue with my card, they sorted it quickly and sent a new one without any hassle. Overall, I really value what they stand for and how they operate day to day.
30 mai 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Anna, thank you for your review. It's great to hear that our team have been responsive and helpful when you've needed them! Thank you for being a valued customer. Kind regards, Jim
I can’t imagine banking anywhere else
I can’t imagine banking anywhere else. Apart from the confidence it gives one to know all bank’s dealings are transparent and above reproach the customer service is brilliant, friendly and efficient. Best decision I ever made was taking out both a savings account and current account with TRIODOS
30 mai 2025
Avis spontané
Réponse de Triodos Bank UK
Hi Charlotte, thank you for your review. We really pleased that you value the level of transparency we maintain with our customers - it's something we're really proud of! Thank you for supporting us in making money work for positive change. Kind regards, Jim
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