Trish Scully Avis 

I would give zero stars if I could. I ordered a Halloween costume on Oct 3rd that promised 5-7 day shipping. I kept expecting to see notification of shipment or to get a package on my doorstep and after a couple weeks I reached out to the company. I received an automated response, clearly not specific to my order and waited some more. After no real response I messaged to get an update on my order status and was told on Oct 22nd that they upgraded me to FedEx express 2 day shipping and to expect the order in 2-3 days. I’ve now missed one full party with our planned costume, and it’s Oct 28th- no updated shipping information/conformation, no feedback when I question customer service on my order, nothing. At this rate it definitely won’t arrive in time, if it ever does, and I’m out $70 for absolutely nothing. Absolutely waste of time, energy, and money. Will never order Trish Scully again

We ordered the Jolly Holiday costume for my daughter in fall 2022. The quality was excellent - easily the best costume we've ever purchased. She was a 50th percentile kid, so we ordered a size 10. It fit but was a tad bit tight.

After a reasonable experience 2 years ago, we bought the Belle costume for my daughter this year. She's still 50th percentile, but we ordered a size 14. I checked the sizing - for size 14 it says:
Height 60-63in
Weight 95-105lbs
Chest 30.5in
Waist 27in
Hips 33in

She's 60 inches and 101 lbs. This dress was swimming on her. I'm 5'4" and 132lb with a 30-inch waist and 36-inch bust. I'm nursing right now, to give insight. This dress was too big on me! It was so laughably inaccurate that my husband looked to see if it was an adult-size 14. It's not. This is being returned. The bad part is that I paid for rush shipping since they are not the fastest shippers. Then you get charged a $15 restocking/processing fee for a return. Now you only get a credit, not a refund.

I would not recommend this company. Customers get punished for the company's inaccuracies of descriptions.

I ordered a princess dress and tiara for my daughter for Halloween. The quality of the products were great and the 4T size per the size chart fit my daughter perfectly. The tiara is sturdy, sparkly, and not like the cheap quality you find on Amazon. My order arrived very quickly! I will be a return customer!

This company has terrible service. I ordered two dresses that were supposed to arrive in 5-7 days that took 11 days to arrive. When I reached out to the company, there was no response. I had to return them as they arrived after the event and to add insult to injury, they charge a return fee on top of shipping. Don't shop here!

Terrible customer service. Be very careful before placing an order. There is a fee to exchange items and their dresses to not fit to size. They change their return policies and do not care about customer satisfaction.

Horrible customer service. Did not help when attempting to change delivery address. I never received my package.

No where on their website does it state that their dresses are MADE IN CHINA!!! I specifically looked to be sure they weren't and when I received the package there's a tag as big as day "made in china". I will NEVER buy from them again as this is very deceptive and the dress was very cheap material and sown wrong so I had to fix it. Trish Scully sucks!!!!!

worst customer service. I NEVER write any reviews.. but this company makes me so mad...

First off, we ordered but size was so wrong.. so wanted to exchange but they charged me 15 dollars for it..
doens't make sense..

Since they were charging 15 dollars I returned instead but this time they gave me gift card to use within their website... what kind of company is this???

pay for restocking fee for exchange of size and returned the money back with gift card??

never ever buying from them again.

Their dresses are so heavy for kids to walk around and hair pieces are the same way.. suitable to taking picture only for 5 min.. more than that kids would now wear their products because it is so heavy

Ordered the Barbie style costume for my daughter; followed the size chart and OMG is it way off! Not to mention, the dress is ridiculously flimsy and cheap, felt like a $20 costume that you would get from Target, definitely not worth $80, (and that's the sale price!) They charged me $12 for shipping, AND they charged me tax on the shipping! The return fees are an additional $15, and they're not refunding the tax they charged on the initial shipping fee. This is an absolute garbage company.

Terrible customer service. Shipping says 5-7 days. No notification at checkout or after of product being on back order. Had to reach out multiple times for help to only get my order canceled and have to pay a high delivery rate for short notice from another company. Didn’t offer anything for the inconvenience, didn’t even seem to care. I could have ordered from the other company from the beginning had I been made aware. Read the reviews on this company before you order!

I found a dress that my daughter loved. I measured and re-measured her to ensure the correct sizing for the dress. When it arrived, it did not fit, not even close. I contacted customer support and their answer was that they “do offer a size chart, but's for general reference only." What?! Also they do not accept exchanges and refunds cost $15 + shipping. Absolutely awful.

Received toy costume and Elvis costume for my little boys! They came within couple of days of ordering and in really nice condition.

The dress is quality material, not your big box store or party store costume. Granddaughter wears a size 14. Ordered a 14 and it fits her perfectly! First dress arrived with a sewing mishap. Called customer service and was quickly sent a replacement. So glad I found this company!

Dress was pretty and used cheap materials, but that isn't the issue. I loved the dress, perfect for what she wanted. The issue is that I checked and double checked their size reccomendations on their site and it should have fit. When contacted their answer is they do not accept exchanges and refunds cost $15+cost of shipping+any discounts+ no tax is refunded. When I mentioned the size chart the response I received was "We do offer a size chart, however it's impossible for one size chart to fit all of the hundreds of styles we make. It's for general reference only." So they give you useless information for purchasing the correct size and charge you to resell your purchase. Absolute scam with no chance to get accurate sizing.

Trish Scully’s girl’s dress is gorgeous!!!
I ordered it for my granddaughter and it is lovely!! I also bought the Morgan Doll. Wonderful. I am so happy in the quality and timeliness of the 2 items.
Please believe me. I am a lifetime Short Hills Mall shopper and I know quality. I am so grateful to have found Trish SCULLY. I highly recommend them.

I purchased a girl's dress size 8. I paid 12.04$ in shipping. When I received the dress it would barely fit a child size 6. It was tiny and short. The company wants me to accept a gift card instead of a refund minus 13$ for the return shipping. The dress cost 44$ +, over 56$ with the shipping.
They made the error but want me to pay for it. First of all - I wanted a refund which they eventually agreed to, but refused to pay for the return shipping. They screwed up and minimally I will lose 13$ and have nothing to show for it. This is unscrupulous.
Also, you can only communicate with them via email and a chat, with someone who isn't very polite if you're not willing to eat the 13$. The phone is nothing more than a rerouting to the website.
Don't fall for it. It's not worth the chance that you might get what you were hoping for.

I recently bought my daughter’s First Communion dress, and we are both delighted. I read so many negative reviews after purchasing it, and I was worried. Indeed, the delivery was fast, and the dress is of very high quality (both the materials and sewing). We are Italians and quite picky about quality, but completely happy with this! I would have paid way more for a similar dress back in my country.

I purchased a surprise pkg for my 6 yr old granddaughter. I received the pinky outfit, that retails for 100 dollars. It was NOT what's pictured on their site. The jacket was paper thin and completely see through. The pants and shirt were like a Halloween costume from the dollar store. When I reached out, I received the the most apathetic, nothing we can do about it response. I'm sent countless emails with codes to receive a discount. They NEVER WORK. Response to this was plainly written by someone claiming to be a mgr, but absolutely DID NOT CARE! Read reviews, I wish I had.

I ordered a dress for my daughter according to the measurements on their site and it was still way too big!! I understand a small restocking fee to return, but for a dress that doesn’t fit, was never worn, tags on, packed to return w care, I STILL paid $22 for a dress I don’t have. Makes no sense. Shipping is not that expensive!
We have ordered numerous trish-scully dresses from zulily and have genuinely loved them. Never again. I am appalled that there is such an upcharge for returned orders. I love to support small businesses as much as I can, but their return policy is outrageous!! Shame on me for not reading more closely. I truly thought I’d done my due diligence by using the size guide and a return wouldn’t be necessary. Beautiful dresses, horrible customer service. My response from the Customer Service Manager after emailing them about my concerns.
“Hello, We do not refund for shipping it to you. It is a 10 return shipping fee/restocking fee.”