Trish Scully Avis 

0 Stars!!!!! I was a first time customer with Trish Scully Child. I have had a horrible experience with their customer service representatives, Rency and Melissa. I had never purchased items from this company before. This company offers an online chat. I asked many questions prior to ordering, specifically about sizing. They told me that items were true to US sizing unless specifically noted on the website. I purchased 4 items. My daughter wears a size 1.5 boot, so I ordered a size 2. Once the items arrived, the boots were so small that she couldn't even squeeze into them. The size 14 dress was way too big for me. Neither of these items had special noting on the website. I emailed them Friday morning, July 19, 2019 to let them know that I didn't receive a return label or packaging list with my items. They responded asking for my order number and I replied with it promptly. I followed up again this afternoon via email for a response. By late afternoon, I still hadn't heard from anyone, so I went to the online chat where Rency let me know that they do not respond to email on the weekends...even though she requested more info on Friday, then didn't respond thereafter. I let Rency know that two of the items ordered were fine, but that the other 2 did not fit even though I sought advice and assurance prior to purchasing. She promptly sent an auto response of their return policy that I would be charged a restocking fee and would only receive a store credit. This store sells specialty items, princess dresses and costumes. I let her know that the items I was purchasing were for a wedding and that they did not offer any alternative for me. I requested to exchange the boots for a bigger size and a refund on the dress that didn't fit me given there wasn't an alternative purchase for me to wear to the wedding. I have no use for a store credit and after much back and forth and speaking to Melissa also, they were not willing to offer me a refund for my purchase of just the dress. Basically, they are forcing me to keep the items that don't fit, or I can return them, pay restocking fee and receive a store credit. This is the poorest customer service I have ever received. They were not listening to my needs at all and only offered to waive the $9 restocking fee. Not only that, but Melissa abruptly ended the online chat without resolving the issue, just told me no and have a great day!!! I am very upset as I was very careful to ask many questions up front prior to purchasing. Now I have a dress that I cannot wear and have to spend more money on another dress. I would highly recommend not ordering from this store if you do not want to pay restocking fees and be forced into accepting store credit when they sell specialty and novelty items that are not purchased often. I don't want store credit. I would like my money back!!! Why is it such a big deal to honor a refund for one item when I was keeping 2 items and exchanging another? I will never shop at this store again. Nor will I recommend this store to anyone! At this point, I don't even want to exchange for a different size simply because I don't want to deal with them anymore.

If I could give this company zero stars I would. I ordered 2 dresses which were defective. Both were stitch incorrectly and sized very differently. One had so much extra fabric and stitched very poorly. Their dresses come from foreign country based on how poorly they were made. The process for them to honor the return and give me a refund has been nothing but a cat and mouse game. They still refuse to refund me my money. REFUSE for me to speak with a supervisor. I have tried email, phone calls and they act like they don't know who I am and give me standard responses each time. They have block me from leaving any reviews on their website or FB. DON'T order from them. It is not worth the risk. I will continue to make people aware of their scams!! Next is BBB.