Ordered a wetsuit a week ago with next day Royal Mail. Order not shipped yet nor in the RM system. Called numerous times; emailed four times - nothing. I would like to think they are a genuine busi... Voir plus
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Like many others I ordered a changing robe (delivery should have been 2-4 working days). 18 days later and still nothing. Have sent several emails (no response) and left 2 messages on the telephone n... Voir plus
Our favourite sauna and lake experience! Alison and the Longside Lake team run a friendly and inclusive space. We go regularly for lake dipping and sauna sessions. The sauna is immaculately c... Voir plus
Brilliant small business. I have many products from this store including a Nordic robe, thermal costume and thermal bobble hat. Service has been nothing but the best with the support team and Tommy re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Open water swimming and triathlon specialists. Sells related products and runs regular wellness events.
Coordonnées de contact
3,3
Moyen
50 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Our favourite sauna and lake…
Our favourite sauna and lake experience! Alison and the Longside Lake team run a friendly and inclusive space. We go regularly for lake dipping and sauna sessions.
The sauna is immaculately clean and maintained. The sauna window gives a lovely view over the lake. Changing and toilet facilities are all on site. We love the Saturday morning sessions when there is often BBQ breakfast baps and hot drinks for sale at very reasonable prices.
A great experience for relaxation!
Mary & Patrick
26 mai 2025
Avis spontané
I lovely sauna and a perfect setting…
I lovely sauna and a perfect setting for a wild swim followed by a sauna
24 mai 2025
Avis spontané
Buying a wetsuit can be difficult - but made easy with Alison @ Triton
Buying a wetsuit can be difficult ! I ordered a wetsuit online - the fit was not ideal. I got in touch with Triton and Alison responded. We arranged for me to go to the lake, try some suits and have a swim. The try before you buy is such a fantastic idea. I had a great swim in the beautiful lake. Alison and all the staff were really helpful and friendly. Swimming and assistance suitable for all levels. I would not have had the confidence to buy the right suit in the right size without Alison's expert knowledge. Thank you so much - I can't wait to visit again.
30 avril 2025
Avis spontané
We did a club social and went perfectly…
We did a club social and went perfectly pizzas were great water as cold as expected loved the sauna!
29 mars 2025
My go-to for swim gear
My go-to for swim gear. I have total trust in these guys, I know if Tommy stocks something in his shop it's going to be good quality. I've also been able to try out different wetsuits in a bid to find the right one for me.
1 janvier 2025
Avis spontané
Early morning dipping club
A safe, fun & friendly place to experience cold water dipping with the added benefits of relaxing in the sauna and hot tub. The bright sparkle to my winter mornings ….even managed to make a convert of my daughter - result!
1 janvier 2025
Avis spontané
Such a lovely team
Such a lovely team! Always so helpful and super knowledgeable! Can’t fault the friendly service
8 janvier 2025
Avis spontané
Brilliant small business
Brilliant small business. I have many products from this store including a Nordic robe, thermal costume and thermal bobble hat. Service has been nothing but the best with the support team and Tommy responding promptly. Also very quick delivery time! Would absolutely recommend 10/10
6 septembre 2024
Avis spontané
Réponse de Tritonoutdoors
Thank you so much for your lovely review Jessica! We hope to have you as our customer again soon :)
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