When the trophies arrived we were really impressed with the quality and finish of them. They took longer than expected to come but when we made enquiries the company were so helpful and immediately co... Voir plus
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Excellent product and excellent service. Everyone I dealt with at trophy monster were lovely - so nice to be able to speak to people - they went above and beyond to make sure i got the cup I ordered... Voir plus
Trophy Monster came through in 5-star style! I asked what I thought was the impossible - a ridiculously tight turnaround time - and somehow, they were able to create superb quality engraved awards, in... Voir plus
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de trophées
- aussi dans
- Événement de tir à l'arc
- Magasin d'articles de football
- Magasin d'articles de rugby
- Magasin de fléchettes
À propos de Trophy Monster
Écrit par l'entreprise
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
Coordonnées de contact
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, Royaume-Uni
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
4,7
Excellent
541 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The trophy is lovely
The trophy is lovely. I needed it quickly and they didn’t let me down. Good communication.
8 juillet 2026
Réponse de Trophy Monster
Thank you so much for your lovely review! We’re really pleased you liked the trophy and that we could get it to you in time. We truly appreciate your kind words and hope we can help you again in the future!
From order to delivery
From order to delivery, entire process was easy and the product was exactly as described. A worthy trophy I was proud to present.
7 juillet 2026
Réponse de Trophy Monster
Thank you so much for your wonderful review! We’re delighted that everything was straightforward from ordering through to delivery, and that the trophy was exactly what you expected. We hope it made the presentation extra special!
Réponse de Trophy Monster
Thank you so much for your review. We are so glad you are happy with our product and service!
Réponse de Trophy Monster
Thank you so much for your review! We’re delighted that your arrived quickly and that you were happy with it. We really appreciate your support.
Really tacky
Trophies look like solid blocks of acrylic in the photos, but are tacky and horrible. Good photos of a terrible product. Not good value for money.
27 juillet 2026
Avis spontané
Réponse de Trophy Monster
We’re sorry to hear that you did not like the trophy, but we do feel this review gives an unfair impression of how the product was presented.
The listing includes clear photographs of the trophy from the front, side and back, and the description specifically states that it is made from 6mm-thick acrylic. It is therefore not advertised as a solid block of acrylic, and we have made every effort to show exactly what customers will receive before ordering.
We fully appreciate that personal taste is subjective, and not every product will suit every customer. However, describing the item as misleadingly presented is not accurate in this case. We also received no contact before this review was posted, so we were given no opportunity to discuss the concerns or arrange a return.
We always aim to be transparent about our products and remain happy to assist customers who contact us directly if an item is not suitable.
Affordable, quality, and quick!
I wanted to find some trophies that were affordable but that looked bespoke and of quality. Trophy Monster definitely delivered! Plus, it was a fast turnaround. I would definitely recommend them to anyone!
4 juillet 2026
Réponse de Trophy Monster
Thank you so much for your lovely review! We’re delighted that you were pleased with the quality, bespoke look and quick turnaround of your trophies. We really appreciate the recommendation and hope to help you again in the future!
Excellent customer services
Excellent customer services. Very prompt answers to any queries. Trophies exactly as expected- stunning.
Thank you
9 juillet 2026
Réponse de Trophy Monster
Thank you so much for your lovely review! We’re delighted that you were happy with our customer service and that the trophies were exactly as expected. We really appreciate your support.
They did a great job with my engraving…
They did a great job with my engraving high-quality trophy. My clients were quite happy with their well earned trophy.
8 juillet 2026
Réponse de Trophy Monster
Thank you so much for your kind review! We’re delighted that you were pleased with the engraving and quality of the trophy, and even happier to hear that your clients loved receiving their well-earned awards. We really appreciate your support.
Last Minute order
worked very well with me to meet a deadline! would def use these guys again. the acrylic trophies are LEGIT!
7 juillet 2026
Réponse de Trophy Monster
Thank you so much for the fantastic review! We’re really pleased we could work with you to meet the deadline, and it’s great to hear that you loved the acrylic trophies. We truly appreciate the recommendation and would be delighted to help again!
Réponse de Trophy Monster
Thank you so much for your lovely review! We’re delighted that you were pleased with the item and the fast delivery, and especially happy to hear that the recipient loved it. We really appreciate your support.
Réponse de Trophy Monster
Thank you so much for your review! We’re delighted that the trophy arrived safely and that you were happy with it. We really appreciate your support.
Slow, last minute, unorganized- rude
Waited past the deadline for in stock shipping to process awards. Run a business as wait until last minute instead of getting orders out quickly. Issued a refund in full but delivered snarky messages. I spend $50k a year on trophies, and by far the worst vendor I have encountered
22 juillet 2026
Avis spontané
Réponse de Trophy Monster
We are very disappointed to read this review, as we do not believe it fairly reflects either what happened or how the matter was handled.
Although the materials for these awards were shown as in stock, the awards themselves are made and personalised to order. Our advertised production lead time was clearly displayed when the order was placed. Unfortunately, once the customer realised this timeframe would not meet their event date, they politely requested a cancellation.
We agreed immediately and issued a full refund that same morning. Having reviewed the correspondence, all messages from our team were polite and clear.
We completely understand the disappointment of discovering that an order cannot be completed in time for an event. However, describing us as the “worst vendor” encountered, after we immediately provided a full refund, feels neither accurate nor fair.
trophy colors do not match with cup
2 juillet 2026
Réponse de Trophy Monster
We’re very sorry to hear that you were unhappy with the colour match on your trophy.
This review is the first time we have been made aware of the issue, so unfortunately we were not given the opportunity to look into it or put things right before the review was posted. We always encourage customers to contact us directly if there is a problem, as we will do everything we can to resolve it.
Please get in touch with your order details and we will be very happy to investigate this for you.
Réponse de Trophy Monster
Thank you for the brilliant feedback! It was a pleasure helping with your order, and we’re so pleased you were happy with the finished products. We hope to work with you again in the future.
Exactly what I wanted
Exactly what I wanted! Made really quickly and super reasonable in terms of price.
1 juillet 2026
Réponse de Trophy Monster
Thank you so much for your wonderful review! We’re delighted that you were happy with your order and the service you received. Your support really does mean a lot to the whole Trophy Monster team.
Items turned out great and arrived…
Items turned out great and arrived exactly as ordered.
29 juin 2026
Réponse de Trophy Monster
Thank you for such a lovely review! We’re really pleased everything went smoothly and that you were happy with your trophies. We truly appreciate you taking the time to share your experience.
They were very helpful dealing with…
They were very helpful dealing with them was very easy, they took back my order that I made a mistake when ordering and refunded me' they were great no fault whatsoever, ten stars
25 juin 2026
Réponse de Trophy Monster
Thank you so much for the fantastic review! We’re really pleased we could help resolve the ordering mistake and make the return and refund process as easy as possible. Ten stars is quite a compliment — thank you!
Very poor job, no care for detail or precision
The trophy was not expertly assembled. The top part of the glass was glued on crooked, and there is a great deal.of dried glue residue on the base.
It was advertised as "laser engraved" but really, the words are just decals or screen printing on the glass. The card emblem is glued on and the glue glob is visible from the back. At the very least I want a new one sent ASAP fre of charge, express shipped, as this one is not presentable.
29 juin 2026
Réponse de Trophy Monster
We are sorry that you were unhappy with the trophy you received.
As soon as you contacted us, we issued a full refund without question and did not ask you to return the trophy. We therefore feel it is important to clarify that the matter was resolved promptly and entirely at our cost before this review was posted.
The wording on this particular award is applied using the manufacturer’s specialist printing process rather than being engraved into the glass itself. However, we fully accepted that the finish of the item you received was not satisfactory, which is why a complete refund was provided immediately.
We always take product-quality concerns seriously and believe our response in this case was both swift and fair.
Great service, never had an issue
I've used Trophy Monster multiple times over the last 4 years.
Each time they've sent out the ordered products within plenty of time of our event. I've never had an issue and wouldn't hesitate to use them again.
15 juin 2026
Réponse de Trophy Monster
Thank you for the brilliant feedback! It was a pleasure helping with your order, and we’re so pleased you were happy with the finished products. We hope to work with you again in the future.
Your trophies are really good and we…
Your trophies are really good and we have ordered from you for last three years. Alas this year order just received we had to refit the brass plates on correct trophies as they were wrong .We did ring to report it wont prevent us from using your services again it was just annoying
22 juin 2026
Réponse de Trophy Monster
Thank you for your honest feedback and, most importantly, for choosing us for the past three years. We’re really sorry that the brass plates were fitted to the wrong trophies this time. We completely understand how frustrating it must have been to have to correct them yourselves.
We truly appreciate your understanding and are very grateful that this has not put you off using us again. We have raised the issue with our production team to help ensure it does not happen in future.
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