Troubadour Goods Avis 

In August 2023 I purchased a Pioneer backpack from Trobadour. This backpack has been a disappointment. Its capacity is minimum, clearly not made for city professionals who carry more than a laptop. And the quality is just the worse. After using it for half a year, and only once a week, one of the handles is already worn down and looks old and used. Overall an overpriced and unpractical backpack. I have just purchased another backpack, this time from a trusted “all time” brand. Don’t waste your money on this brand.

I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time.
I think the Troubadour team has set a perfect example as to what customer service should be like.
It was a wonderful experience and I'd confidently recommend the brand to people around me.
Keep up the good work!

The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

Purchased the Apex Backpack a few months ago and it has lived up to all the hype. Solid, elevated and practical. Would recommend to everyone. Great product, great customer service. Overall you can't go wrong with a Troubadour product.

great backpack. very high quality and functional. has a lot of pockets and is lightweight as well. really happy with it.

This is my second purchase. Great quality backpack with loads of space. The price is more than fair for the quality. Very pleased....again!

The Apex Backpack is a great everyday, urban bag. Unfortunately, I had a problem with the main zipper three years after purchase. It was replaced quickly and with little fuss. A great bag and the best backup service and warranty that I have experienced.

Customer service was also a dream to work with.
- I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent)
- Customer support was very responsive (<24 hours)
- They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Wonderful experience with purchasing and support. A small issue with my bag and they replaced it with a new one. Couldn't be happier!

Purchased from them since 2020. Great quality and service (had to have one replaced). Versatile bags too.

Great bag- love it- get everything I need in it, it looks great and it's sustainably made.

Best backpack ever after trying many. Classy, practical, durable, robust, lightweight.

Great backpack very well designed. Useful for business or personal purpose. I like the blue color and the stylish look of it.

I have purchased 2 backpacks (one for me and one for my wife) from the soho store and they're both excellent quality. I take my laptop, gym kit, protein shaker and water bottle to work every day and it all fits perfectly. It's comfortable to wear but looks professional so perfect for the city. The fact that it comes with a 5 year warranty shows that they stand behind the product. Also found the guys in the soho store really friendly, helpful and knowledgable about the products. Rare to find these days!

Look / Quality: Got an Aero for husband, who's a frequent business traveler, he loves the comfortable fit, stylish looks and the volume the bag can carry. He told me he's got lots of compliments on the bag from work and at the gym!
Excellent return experience: I originally got an Apex but my husband likes the Aero better so we returned the Apex with no hassle and order the Aero

I'm a backpack junky, and the Troubadour Apex is the best I've owned. Perfect pockets and design. Stylish enough for work but durable enough for a hike when playing hooky during a work trip.

Only positives to say
The materials are all high quality and durable. I chose this bag initially as it has a "manlier" look than many of the leather options. It is still elegant though and it fits a lot of stuff without complicating the bag with loads of different zippers.
I've been using it for a month now for office & travel, absolutely love it!

Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience.

4/8 - placed order
4/10 - fulfillment email w/ tracking
4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was
4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS
4/13 - support confirmed it is right tracking ID / was sent
4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID
4/17 - support confirmed tracking ID now works and that item was on the way
4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation
4/20 - requested refund instead, waiting on processing