I ordered tools that were fairly urgent, as the company clearly states on their online store 'Dispatches in 24 hours', and I selected next-day delivery. After a week, I had to chase this up. Durin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Precision engineering tooling for the United Kingdom
Coordonnées de contact
45 Cobham Road, Ferndown Industrial Estate, BH21 7QZ, Wimborne, Royaume-Uni
- 01202 717 110
- Sales@trucuttools.co.uk
- trucuttools.co.uk
4,1
Bien
72 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Urgent Order Delayed with No Apology or Refund
I ordered tools that were fairly urgent, as the company clearly states on their online store 'Dispatches in 24 hours', and I selected next-day delivery. After a week, I had to chase this up. During the call, I was told that they would dispatch the tool that day, without any apology.
I explained that they advertise the items as being in stock and that I had paid for next-day delivery, but she did not answer my concern and simply repeated that the tool would be dispatched that day. As a result, we lost time and wasted the next-day delivery premium, as no refund was offered.
It’s a shame, as the tools they sell are decent, but the people selling them are far from it.
15 janvier 2026
Avis spontané
Réponse de Trucut Tools
Thank you for your feedback.
Having reviewed your order, it was placed on 8th January and dispatched on 14th January. We acknowledge that this was longer than our stated 24–48 hour dispatch timeframe for non-stock items and apologise for the delay. While dispatch times refer to when goods leave us rather than the delivery service selected, we fully recognise that the turnaround on this occasion fell short of expectations, and we are sorry if this, along with the communication you received, caused frustration. If you would like us to look into this further, please contact us directly at sales@trucuttools.co.uk and I will personally review it for you.
Kind regards,
Michael Johnston
Trucut Ltd
Great choice of milling tools and…
Great choice of milling tools and accessories. Ordering and delivery spot on.
6 juin 2025
Good price and prompt delivery.
5 juin 2025
Quick delivery.
29 avril 2025
Good service and delivery.
5 mars 2025
Great product
Great product, easy website to follow and make a purchase, promptly delivered ⭐️⭐️⭐️⭐️⭐️
20 janvier 2025
Excellent service
Excellent service - fast delivery and the 3.8mm end mill cuts exactly to 3.8mm - superb.
4 novembre 2024
Réponse de Trucut Tools
Thanks you for your feedback Steven. Always appreciated. Mike @ Trucut Tools
It’s been 10 days since my order’s…
It’s been 10 days since my order’s status changed to being delivered. No tracking available
29 juillet 2024
Love these guys
Love these guys. I'm an idiot and regularly need something at 5 minutes to home time and they bust a gut to run it out to dispatch it for next day. Amazing service and so helpful!!
15 juillet 2024
Réponse de Trucut Tools
Thanks Ed, your review given us much joy. It got a smile from the owners. Mike @ Trucut Tool
Réponse de Trucut Tools
Thanks John, always good to get positive feedback. Mike @ Trucut Tool
Great service and arrived on time to…
Great service and arrived on time to complete our project. Would recommend.
25 juin 2024
Quick and efficient
2 mai 2024
Réponse de Trucut Tools
Thanks David, always great to get good feedback. Mike @ Trucut Tools
Réponse de Trucut Tools
Thanks John, always good to get good feedback. Mike @ Trucut Tools
As ordered and quick delivery
29 avril 2024
Réponse de Trucut Tools
Thanks Piers, always good to get positive feedback. Mike @ Trucut Tools
Excellent Company 5 Stars All Round
19 février 2024
Great customer service
Great customer service, quality tools delivered well packaged.
15 décembre 2023
Quick service
Quick service. Everything ordered was sent. Very pleased with the service
Don
11 décembre 2023
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