True Sea Moss — $40 for some flavored seaweed goo. 😂 The only thing special about it is the horrible taste and texture. Once I actually looked at the nutrition facts and ingredients, I realized... Voir plus
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So I haven't gotten to taste it yet but the customer service is great. When I received my package today one of the jars were broken. It was packaged up great so I assume it happened due to the delive... Voir plus
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I received my order today and 2 jars out of 3 were broken. I was disappointed that I couldn't start with the flavor i wanted to try. However there was no issue in getting the jars replaced. I had a... Voir plus
Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Coordonnées de contact
210 W ARROW HWY STE E, 91773, Los Angeles, Etats-Unis
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I ordered 3 different flavors and was…
I ordered 3 different flavors and was sent 2 wrong jars. Reached out to customer support and they were able to help right away. Super polite. Really cares about the customer. By far the best customer service interaction with y'all!!
26 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're sorry you received two wrong jars, but we're so glad our team could help right away — super polite and truly caring. We're honored to be your best customer service interaction!
I canceled an order with them they took…
I canceled an order with them they took my money anyway when i asked for a refund they said that wasnt possible then agrred to refund me but i never got the refund it been 5 weeks now no refund no help
19 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We are truly sorry to hear about this — waiting 5 weeks for a refund is completely unacceptable. Please email us at support@trueseamoss.com with "Trustpilot" in the subject line so we can investigate immediately and get your refund processed. We want to make this right.
Great customer service
Great customer service, very quick response and sent link to make adjusting my order easier.
25 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Great customer service, very quick response, and we're glad the link made adjusting your order easier. We appreciate you!
Chat Services
I received a broken jar, used the chat option and they sent a replacement in under 2 minutes!! Absolutely the best customer service I have ever received from a chat!! Super impressed!! Thank you all so much!! Cannot wait to try all of these items 😊
25 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're so sorry you received a broken jar, but we're thrilled our chat team sent a replacement in under 2 minutes! Absolutely the best customer service you've received from a chat — that means a lot. We can't wait for you to try everything! 😊
Awesome service and produc
1st off I want to speak on the outstanding customer service this company provides. On the 1st order I placed one of my jars arrived broken. I reached out to the company via email and within minutes they responded. They asked questions and offered options in which I chose to have the broken jar replaced instead of a refund. The reorder was processed within minutes and I received my replacement jar within a week or less. Then ,I recently wanted to manage my subscription to change dates and products. Again, within minutes a quick response and resolution was attained. Now to speak on the product. I currently have the Mango/Pineapple and the Soursop flavors. The taste is AMAZING. I'll put it in my hot tea, smoothies or just take it straight by the spoonful. I haven't been using it very long, but I already see a difference in my skin. I love this company.
16 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're so glad our outstanding customer service impressed you — from replacing your broken jar within minutes to helping you manage your subscription. The Mango/Pineapple and Soursop flavors are AMAZING — and seeing a difference in your skin already? That's wonderful. Thank you for loving our company!
Réponse de True Sea Moss
Thank you for your feedback. Very prompt response and great customer service — we appreciate you!
Response time Satisfactory
The response time for concerns or requests is very satisfactory. They are very attentive to their emails and assure you that the situation will be handled. Now thats professionalism.
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're so glad our response time for concerns or requests is very satisfactory — attentive to emails and assuring you the situation will be handled. That's professionalism — thank you!
Customer service was excellent…
Customer service was excellent responding to my issue and returning my broken jar I received yesterday. Thank you!
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Customer service was excellent responding to your issue and returning your broken jar. We appreciate you!
Customer service support is out of this…
Customer service support is out of this world very good job at fixing the issue I ended up in a subscription and. I only wanted to try it on r. They resolved the issue quickly.
25 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Customer service support is out of this world — we're so glad we could resolve your subscription issue quickly. We appreciate you
The immediate response to my inquires.
The immediate response to my inquires.
25 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Immediate response to your inquiries — we appreciate you!
Unfortunately I had an order that…
Unfortunately I had an order that arrived with a broken jar. It was a very easy process to get this issue taken care of, with a new jar on the way. I was so thankful for such an easy process.
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're sorry your order arrived with a broken jar, but we're so thankful you found the process easy and a new jar is on the way. We appreciate you!
Damaged Jar? No Problem.
Needed to contact support due to a jar coming damaged. They immediately got another sent out and were kind and courteous.
Great experience.
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Damaged jar? No problem. We're glad we could get another sent out immediately with kindness and courtesy. Great experience — we appreciate you!
True Sea Moss is great
True Sea Moss is great, but Alex made it better by helping me resolve an issue of mine with kindness and understanding. They were fast and communicative!
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. True Sea Moss is great, but we're so glad Alex made it better by helping you with kindness and understanding — fast and communicative. We appreciate you!
I am very impressed with being a part of Sea Moss Family
I am very impressed with being a part of True Sea Moss family. I been purchasing for over a year now. I will continue to purchase the Sea Moss Gels. Also the team was very friendly with a quick response when I had concerns or questions. Yes I will recommend to another person!!
24 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're so glad you're part of the True Sea Moss family — purchasing for over a year now! We're also glad our team was friendly with quick responses. Thank you for recommending us to others!
Réponse de True Sea Moss
Thank you for your feedback. Very quick and responsive — we're so glad you're impressed!
Great product
Great product, the taste is very unique and refreshing. Super recommended! Also their customer support is on point!
23 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Great product, unique and refreshing taste — highly recommended! And our customer support is on point — we appreciate you!
Quick response and fully answered my…
Quick response and fully answered my question. They even provided a tracking number and extra support that I wasn’t expecting. Very satisfied.
23 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Quick response and fully answered your question — and we're glad we provided a tracking number and extra support you weren't expecting. Very satisfied — we appreciate you!
I love how quick they’re response was…
I love how quick they’re response was after my email. How dedicated the company is to making sure customers satisfaction is maintained. The product is amazing and have so many health benefits. Thank you
23 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. We're so glad you love how quick our response was — and how dedicated we are to maintaining customer satisfaction. The product is amazing with so many health benefits — we appreciate you!
I’ve been using this product two months…
I’ve been using this product two months now the gummies and gel is definitely worth every penny I’ve referred a few people and now regular subscribers I take my two spoonfuls every morning and it gives me a natural boost
29 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your feedback. Two months of using the gummies and gel — definitely worth every penny! We're so glad you've referred a few people who are now regular subscribers. Two spoonfuls every morning giving you a natural boost — that's exactly what we hope for!
One of the jars in my order was busted…
One of the jars in my order was busted when I opened the box. Customer service was excellent and getting another jar shipped to me
22 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you so much for your wonderful feedback and we are truly sorry about the busted jar, but we are so glad our excellent customer service got another jar shipped to you! We truly appreciate your support and your patience 🌿
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