True Sea Moss — $40 for some flavored seaweed goo. 😂 The only thing special about it is the horrible taste and texture. Once I actually looked at the nutrition facts and ingredients, I realized... Voir plus
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Lisez les avis des autres
So I haven't gotten to taste it yet but the customer service is great. When I received my package today one of the jars were broken. It was packaged up great so I assume it happened due to the delive... Voir plus
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I received my order today and 2 jars out of 3 were broken. I was disappointed that I couldn't start with the flavor i wanted to try. However there was no issue in getting the jars replaced. I had a... Voir plus
Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Coordonnées de contact
210 W ARROW HWY STE E, 91773, Los Angeles, Etats-Unis
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very good customer service
Very good customer service, product works great and tastes good.
22 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that you experienced very good customer service with a product that works great and tastes good! We truly appreciate your support and we would be honored to keep serving you 🌿
I received my 2 jars of Sea Moss gel…
I received my 2 jars of Sea Moss gel and one jar was completely empty and broken because of the carrier handling my package, sea moss gel was all over the inside of the box and one the other products. I immediately contacted customer service, my representative Alex was very patient, kind, informative through the entire process. Alex also processed my replacement jar within 10 minutes. That was the definition of great customer service. Thank you Alex
22 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the completely empty and broken jar, but we are so glad Alex was patient, kind, and informative while processing your replacement! We truly appreciate your kind words about the definition of great customer service and your support 🌿
At first I was frustrated
At first I was frustrated. The chat system kept kicking me out and not allowing me to send the necessary pictures for the broken items I received, however I found an email and was easily able to send the pictures and get the broken items replace quickly and efficiently. Just opens my soursop and it was amazing waiting on the others to show up.
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you so much for your wonderful feedback and we are truly sorry about the frustration with the chat system, but we are so glad you found our email and we could replace your broken items quickly and efficiently! We are absolutely delighted that you opened your soursop and found it amazing — we can't wait for you to try the others as well. We truly appreciate your patience and your support 🌿
When I got my first order I was unhappy…
When I got my first order I was unhappy with the flavor I chose but the lovely staff at true sea moss was super friendly and helpful and change me to a flavor I found more to my taste and it absolutely wonderful, what I had left of the first jar they offered to take back or keep it with other things you can use it for and I used it for a cool refreshing mask for my face and also a hair mask. Highly recommend both. Thank you again!
15 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that our lovely staff was super friendly and helpful in changing your flavor to something you enjoy more! We are so glad you used the first jar for a cool refreshing face mask and hair mask — we truly appreciate your high recommendation and your support 🌿
Status of Delivery
Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an email and waited on a reply at a later date, but this went very smooth. Entered my name/email- order found immediately in less than a min. Good experience thus far, hope the rest of transaction goes just as smooth.
22 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you had a good experience with our chat that found your order in less than a minute! We truly appreciate your support and we hope the rest of your transaction goes just as smooth — we can't wait for you to receive your delivery 🌿
My customer service experience about…
My customer service experience about the products I received went better than expected they were very much willing to resolve any issues an satisfied my concerns
20 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your kind words and we are absolutely thrilled that your customer service experience went better than expected with our team resolving your issues and satisfying your concerns! We truly appreciate your support and we would be so happy to help you again anytime 🌿
I never received my package
I never received my package, I reached out to the company and they processed a replacement immediately. Great Company
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are truly sorry you never received your package, but we are so glad we processed a replacement immediately! We truly appreciate your kind words about our great company and your support 🌿
I really like my True Sea Moss… My…
I really like my True Sea Moss… My favorite is the Mango Pineapple…. My skin feels softer. Customer service is great aswell.
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that you really like our True Sea Moss with mango pineapple being your favorite and your skin feeling softer! We truly appreciate your kind words about our great customer service and your support 🌿
I always receive my packages on time…
I always receive my packages on time and the products are very good i always get good quality products and they help very quickly if something damages the product during shipping. i absolutely love this brand and will always be a customer
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely thrilled that you always receive your packages on time with good quality products and quick help if something gets damaged! We truly appreciate your love for our brand and your loyalty as a forever customer 🌿
I placed a new order from the website…
I placed a new order from the website today and it accidentally defaulted to the last address I shipped something to. I reached out by CHAT and it literally took 2 minutes to fix the problem. I cannot wait to get my new flavors!! I love this product
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that our chat fixed your address issue in just 2 minutes! We truly appreciate your support and we can't wait for you to get your new flavors — we love that you love our product 🌿
I received my 3 bottles but all were…
I received my 3 bottles but all were runny so I am sure will not be effective. Then I find that its an involuntary subscription. But no worries, my card has been canceled. And subscription voided on my terms. Nice try though.
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear that your bottles arrived runny and that you were surprised by the subscription enrollment. We want to clarify that our sea moss gel can sometimes separate during shipping due to temperature changes, but simply refrigerating and stirring it will restore the proper texture and it remains just as effective. We also want to explain that our subscription model is clearly outlined at checkout, but we absolutely understand your decision to cancel on your terms. We genuinely appreciate your feedback and if you have any further questions, please do not hesitate to reach out to us at support@trueseamoss.com 🌿
I recently started purchasing from true…
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget the fact that there products are delicious. If you le looking and thinking on buying please sooo do. Highly recommended
1 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your beautiful feedback and we are absolutely overjoyed that you have never felt so cared for from the first conversation to the very last with all your questions answered and delicious products! We truly appreciate your high recommendation and your support — we would be honored to keep serving you 🌿
Réponse de True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that everything was just as explained! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Réponse de True Sea Moss
Thank you for sharing your honest experience and we are truly sorry to hear that our product did not work for you. We completely understand your disappointment and we always want our customers to feel the benefits we promise. Please reach out to us at support@trueseamoss.com with your order details and our team will be happy to review your situation and do everything we can to find a helpful resolution for you. We genuinely appreciate you giving us a try and we hope you will give us the chance to make this right 🌿
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you experienced top tier customer service with us! We truly appreciate your support and we would be honored to keep serving you 🌿
I had a concern about my order and if…
I had a concern about my order and if it was still safe with the difference in consistency from previously purchased products and I received a fast response from consumer support and besides being reassured of product being ok, they are sending me new ones as well. I appreciate them going an extra step rather then just telling me I’m good to go with what I have.
21 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that we provided a fast response to your concern about product consistency and went the extra step by sending you new ones as well! We truly appreciate your kind words about us going above and beyond rather than just telling you it was okay — we would be honored to keep serving you 🌿
Seamoss has helped me tremendously my…
Seamoss has helped me tremendously my chronic cough mucas skin my energy , over it a great product I gave my mother a jar she 74 and her energy has sky rocked, thank you so much
20 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your amazing feedback and we are absolutely overjoyed that our seamoss has helped you tremendously with your chronic cough, mucus, skin, and energy while also skyrocketing your mother's energy! We truly appreciate your kind words and your support — we would be honored to keep serving you and your mom 🌿
I had a problem with my order and they…
I had a problem with my order and they were very responsive and kind. They resolved the issue and made me feel as if I can trust their brand. I value great customer service and so far they have been great.
20 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that we were very responsive and kind while resolving your order issue and making you feel you can trust our brand! We truly appreciate your kind words and we would be honored to keep serving you 🌿
Réponse de True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that you experienced great customer service and patience with us! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Great customer service
Customer service was very prompt in their responses, and didn't try to drag out the process being requested.
17 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that our customer service was very prompt in responses and didn't try to drag out the process! We truly appreciate your support and we would be honored to keep serving you 🌿
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