Only good experience
Only good experience, super fast delivery to Lithuania, all good
10 septembre 2025
Avis spontané
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À propos de l'entreprise
Informations provenant de diverses sources externes
We sell a wide range of health & sports supplements including vitamins, minerals, protein, and other specialty supplements as well as fitness clothing, equipment, and accessories. Whatever your fitness level and goal, we will have the right products to supplement your daily diet and bring your workouts to the next level.
Coordonnées de contact
Brivibas iela 102, LV-1001, Riga, Lettonie
- +371 27554816
- support@trufit.eu
- trufit.eu
3,3
Moyen
19 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
False Nutrition facts
Nutrition fact shown on the website dose not match nutrition facts on bought product
The product was RYSE loaded pre
1 septembre 2025
Avis spontané
Réponse : TRU·FIT
Thank you for your feedback. Unfortunately, we do not recognize you as a customer and cannot find any record of a purchase under your name. If you have indeed bought from us, please provide your order details so we can investigate further.
We take accuracy very seriously and always aim to ensure that the information on our website matches the product labels. If anyone notices a discrepancy or a possible typo, we kindly ask you to let us know so we can correct it immediately.
Major issues with shipping costs calculations
Back in February when I created an account to make an order, there were issues with adding a shipping address to Cyprus.
Now on April, tried again to make an order. This time shipping cost calculation was really messed up (20 energy gels and one 1.6kg of electrolyte having a shipping cost of 230 euro)
After spending time to carefully showcase the errors in an email, I got a reply it was fixed. The fix was just a patch up just for the gels shipping calculation. I further demonstrated there were still issues and the shipping cost was still miscalculated. This time I was actually doing the work they should have done before getting any customer's money - or at least after one of them indicated to them a serious issue. New email on a more aggressive tone with multiple screenshots showcasing different scenarios where cost was miscalculated. Result on their side: case closed. I will get the products elsewhere.
Update after the reply of trufit.eu on 13/04/2025:
On 14/04/2025:
I logged in again (giving you the chance to actually have checked again and fixed the issue after this review)
If I add in the cart:
10 x PowerGel Hydro Caffeinated (67g)
that's 670g, the total shipping cost is 7 euro
If I, instead of 10, add:
30 x PowerGel Hydro Caffeinated (67g)
that's 2010g, the total shipping cost is 55 euro!
As I mentioned in my second email, this seems too high compared to the 7 euro for 10: 3 times the quantity, 8 times higher the cost?? But also mentioned that you still have an issue because I could take advantage of it and make 3 orders of 10. Either way your system has an issue.
Same for the other product
1x GO Electrolyte 1600 g -> shipping cost 10euro!!! (1st: compare that to the 10 gels 670 g -> 7 euro)
and if instead of 1 I add 2:
2x GO Electrolyte 1600 g -> shipping cost 70euro!!!
If an email full with analytical screenshots of examples and another explanation on trustpilot isn't enough then I either doing something EXTREMELY wrong or you do not even deserve one star
<:)
Second update after another email from trufit.eu support:
After 2 emails and one bad review, I am informed of the shipping costs calculations for Cyprus and Malta that explains the costs I was seeing. Still that information was not available during getting the items, plus, there's no option to break the order in multiples or at least inform the customer to do so manually in order to reduce shipping costs.
I will increase the review to 2 stars. There's still way to go and even though I hate to see less options available to me (trufit deciding it doesn't worth the trouble offering their services to such regions), I still hate loosing time doing experiments and beta-testing that should have been part of the development.process.
11 avril 2025
Avis spontané
Réponse : TRU·FIT
Hi John,
We’re sorry for the frustration caused. The initial high shipping cost was indeed an error caused by incorrect shipping weight for one product, which we corrected promptly and replied about the fix. The shipping costs you saw after that fix were actually correct. Shipping rates to Cyprus are calculated by total weight, and unfortunately, courier costs from Latvia are high — especially beyond 2kg. Cyprus and Malta are currently the most expensive destinations for us to ship to, which is why it wasn’t originally even available as an option. We enabled it following your initial request. We are actively looking for more affordable alternatives, though options are limited at the moment.
We genuinely regret that your experience didn’t meet expectations and hope we’ll have the chance to serve you again and offer better delivery prices for all Cypriots in the future. 🙏
Ordered Gold standard whey protein…
Ordered Gold standard whey protein which arrived really fast to Riga. Top notch!
9 octobre 2024
Avis spontané
New exhaust fitted then and there
I got told that exhaust was hanging off by my mechanic and was recommended to tmgo here to TruFit and they were wonderful. I headed straight down and they were able to fit my new exhaust then and there, took less than 2 hours ans it was very reasonably priced aswell. The lady on the phone was also very helpful. I would happily recommend this place.
27 août 2024
Avis spontané
Based on these reviews I think I would…
Based on these reviews I think I would rather not make any purchases from this company thank you…
31 mai 2024
Avis spontané
Réponse : TRU·FIT
Paul! Your review does not reflect an actual experience with our company. We take pride in our exceptional service and quality products, and we address genuine concerns promptly and effectively.
It's important to note that while we have thousands of happy customers within the EU, most reviews tend to be left when there are problems. Unfortunately, satisfied customers often consider their positive experiences as the norm and do not leave reviews.
Additionally, we do not ship outside the EU, so your review does not pertain to our customer base.
We encourage potential customers to consider reviews from verified customers who have directly engaged with our services. If you choose to become a customer in the future and are within our shipping region, we are confident your experience will be positive.
TRUFIT.eu
Terrible service and terrible support
Terrible service and terrible support,
It says 1-2 day delivery. It's been over a week and still waiting. Support service can not answer or solve anything normally.
We will not order from you again.
10 mai 2024
Avis spontané
Réponse : TRU·FIT
Dear Vladimir,
Unfortunately, your recent order delivery did take longer, but as a regular customer, you know that we usually deliver within 1-2 business days. After reviewing your order history, we found that this delay is indeed an exception for you. In fact, this is only the second time your delivery has taken more than one business day.
Regarding your recent order, as you can see by tracking info, we managed to dispatch it the same day you placed it, even though it was already late afternoon. The delay was due to an issue with the delivery company, which is beyond our direct control, we are actively working with them to prevent such delays in the future. We also communicated with you via email to keep you updated on the status.
Your order was delivered to you the day after you left this review, which we hope has since resolved your immediate concerns. 🙏
Year of positive experience
Just received my 8th order from trufit, order came in less than two days, which is quite fast if you ask me. The packaging safety is also on point making the product safe and secure in the package, and from my experience I haven't had a single broken or opened product. The product catalog is unique and extensive too, having a chance to choose from multiple vitamins and supplements. I would definitely recommend Trufit from my experience.
14 décembre 2023
Avis spontané
Very disappointing with delivery…
Very disappointing with delivery turnaround. Goods ordered 14 days ago have still not been received!
14 novembre 2023
Avis spontané
Réponse : TRU·FIT
Dear Joe,
We sincerely apologize for the delay in the delivery of your order. We understand how frustrating this must be for you. As you can see by tracking your order, it was dispatched promptly from our side, however, it appears there has been an unexpected delay in transit, which is indeed disappointing.
The good news is that the latest tracking information indicates that your order should be delivered very soon, either today or tomorrow. We appreciate your patience as we work through this unforeseen issue.
To ensure this situation is an exception, we will review deliveries to Ireland and adjust the info on our website for the estimated delivery time, but currently, it looks like most packages are indeed delivered within the estimated timeframe of 5-6 business days.
If you have any further concerns or if the delivery does not occur as now anticipated, please don't hesitate to contact us directly.
Excellent serviss!!!
27 décembre 2020
Delivery times are on point always
21 décembre 2020
TRU FIT is great!
Great products, great communication and service! :) Highly recommended
21 décembre 2020
Very fast delivery
21 décembre 2020
Vienmēr piegādes laikā
Vienmēr piegādes laikā,
Gaida pārsteigumi kastē pie tava pasūtījuma
Nekad nav bijusi neviena reize, ka neapmierinātu iegādātais produkts
14 décembre 2020
Kvalitatīvi produkti
Kvalitatīvi produkti, piegāde bez starpgadījumiem, nav par ko sūdzēties
14 décembre 2020
Trufit vienmer ir ekselents ❤️✌️
14 décembre 2020
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