Truly Experiences Avis 

Excellent service. We had to change a booking at short notice and it was dealt with very quickly. Very speedy and personal response. Thank you.

Really great service arranging a break with Truly Experiences - Vanessa in the office in particular bent over backwards to get everything sorted in spite of us having to delay due to covid and then make changes to dates and locations. Thanks so much!

Ellen went above and beyond to help me sort out an issue I had with my voucher for the Shard. Really great customer service.

We did the Royal Mews Gallery + Michelin star 5 course taster at Quilon experience.

Buying the experience was easy. Booking up a date and receiving the tickets was easy. All the arrangements worked out exactly as expected. When we arrived for lunch the restaurant were expecting us and knew what we had booked.

The gallery was great, really interesting.
The restaurant tasting menu was really good, very high quality, and the service was excellent.

My concierge did everything in their power to make the event happen!
Truly amazing service! Wish that I get this kind of service everywhere I go!

Jian was great in dealing with my booking and rescheduling it immediately. Thanks!

Great service from Vanessa I made a bit of a mess of my booking, but it was sorted by her in a very professional and friendly way . Well done Vanessa

Hidden London event cancelled due to Covid. Jian and Ellen have kept in touch throughout, offering alternative dates when available. Always responded very quickly and were extremely helpful. Haven't gone on the experience yet but have a date confirmed in September.

Vanessa has been incredibly helpful in securing our booking a real tribute for your company and will be a major important employee for your company, please ensure you steer and reward her efforts continuously she is a very special young lady that will enhance your business incredibly.

Excellent quick and efficient service from Ellen. No hassle from start to finish. Highly recommended!

Am I the only person who is unable to find the online Chat icon on their website, even though the recorded message you get when calling them asks you to use it to be connected to the appropriate service agent?

A delayed COVID present was finally booked by me - a lunch at the Shard, London. All was well until somebody turned up the heat. Yep - we had booked on the hottest day of the year (ever!) and, being over 70, did not fancy travelling by tube into London. I felt I had to cancel at the last minute. Truly Concierge were great, and we managed to book a later (cooler) date. Their understanding helped me turn a potential disaster into a comfortable, relaxed day.

Excellent customer service.

An amazing experience! The place was easy to find and super cute. All the staff were fun, kind and most generous.

The flight of champagnes were excellent, along with the charcuterie board of meats and cheeses.

We visited again before viewing Lion King (right across the street). Their communication was also perfect.

We will definitely be back. Thanks again. 🍾🥂

As I've said in my feedback email dated 21 July, my wife and I really enjoyed our conducted tour of Westminster Abbey and our Guide, Katie, was superb. I did raise the point about the meeting place and the fact that nobody from the Abbey knew about meeting Guides. I found the instructions on the meeting place and they were clear. However I would suggest that they are made more prominent on the order confirmation email or on a separate email.

CRAP CUSTOMER SERVICE. i Cancelled a gift experience with Virgin as a result of their terrible customer service only to buy one from Truly and find equally bad customer service. In fact no customer service at all. Just a BOT.... short for 'bottom' I assume.
I am waiting for the emailed gift certificate which was indicated to be in a short while after purchase. Some hours later I am still waiting. I am also waiting to print the email out when it arrives so I can go to the event and present the certificate as my gift. Whats the point of having an email certificate when it's slower than pigeon post !
If I don't get it soon I will cancel it.

Made an earlier booking via 'Truly' that was premature, they remembered to amend and rebook on my behalf at the right time without any prompting, very impressed.

Incredible level of service and happy to change by booking once I realised it was on the same day as the train strikes. Excellent efficiency and it was a 'truly positive experience'! Ellen was a star.

My gift card had expired so I got in touch with Truly and they responded really quickly (within 2 hours!) and sent me a gift card for the same value to use at a later date. Great service.

Excellent service with assisting in booking me in last minute. Thank you!

Haven't had the experience yet, but great service from the team in accommodating our fairly awkward requirements, including experience and date change!