Trustedhomesolutions Avis 

Have been constantly called by this company over the last few weeks. When I answer, they have called themselves various names - National Energy Department, National Energy Centre and National Energy but one operator did confirm they are part of Trusted Home Solutions. I had a conversation with a rather short tempered operator, where I pointed out a couple of the 5 star reviews looked surprisingly similar and I’m more inclined to believe the lower starred reviews. Before I had a chance to ask for my details to be removed from their system the operator called me a c*** (yes, really!) and hung up. I guess these calls aren’t recorded.
Needless to say, I won’t be using their services.

Everything within the agreement was completed on time and very efficiently by a very pro customer service and I would not hesitate in recommending this company to anyone

Jack was very professional when installing the battery. He was explaining what was going on, making sure I was understanding what was going on to ensure I was happy with the process. He did an amazing job.

Although wary of a cold call we decided to give the salesman a chance to explain the process and decided to go ahead with the installation. This was completed in a little over a week by two friendly and efficient workmen who also installed the app on my phone so I can monitor the system. Everything is working as it should and I am very happy. Would definitely recommend to friends and family

Today September the 3rd 2024 we had a energy storage battery installed to are solar system,the engineer that did the installation from homesolutions was very polite and professional in every way, i would definitely recommend this company 👌

New inverter and solar battery system. The opportunity to upgrade our system was explained and the installation was carried out effectively and with no issues. The further communications have been very helpful.

Jack from the company turned up right on time,was very professional,introduced himself ,was polite and very helpful and explained everything he was doing,hit a minor snag but sorted it out without any complaint.Everything was left neat and tidy.would not hesitate to recommend to family and friends.

Gary came to my home to talk about battery installation benefits and we agreed to purchase. Communication with company has been excellent and I was kept updated through to installation today by Jack. Great worker and he remained focused throughout the job leaving everything tidy and was helpful throughout. Staff at HQ followed up with a call to insure all was ok before I paid the balance due. Faultless throughout thank you team.

received several calls from private number so I answered the 5th one and received a lot of BS from the sales girl about energy grants. so I asked for there website and hung up only to find out they are scammers. a professional company would not withhold there number. don't trust them you will get ripped off.

Conservatory insulation was fitted experletly quickly and efficiently. It works fine the room is now pleasantly warm in hot weather and not too hot to enter

We received valuable advice from trusted home solutions
Installation was completed without any hassle or complications
I cannot recommend this company enough, I am sure you will not be disappointed

the lad arrived a little late but I was contacted to say he was stuck in traffic. When he arrived he got on with the job he kept everything tidy and when he finished he set my phone up so I could monitor the batteries very happy

We purchased a 6.5kw growatt battery system after having an energy survor with calvin stacy.
at first we was a little bit reluctant to have anyone attend the property, however after being assured that everything presented to us would be factual and solely based off of our propertys usage.
i decieded to go ahead.

installation was done within seven days and the workmen was clean and stidy.

Thank you guys!

If you read our negative review of the 12 August 2024 we would like to change your opinions on this company.
Their director Mr Shay Fowsley contacted us personally apologised for the comms breakdown and guaranteed a solution to the technical problem. This morning, 14th, Dexter the electrician came out a found a faulty isolator. Problem fixed and a happy customer. Big Thanks to THS.

Your representative Isaac Phillips visited us recently and was very helpful advising us what was best for us He was very polite, very smart and very friendly. He is a credit to your business.

We were offered a free loft inspection. We use our loft for storage. The person that came out was courteous, and on time. He did show us some things we were unaware of about our loft, and made recommendations that we store things in plastic boxes and found that we had rodents. We received a report with photos and a description. He didn’t ask us to buy anything and we appreciated the service. He made a recommendation for a local person to help us with the rodents as well.

Had salesman visit on 16/7/24, and ageed contract. The next day I had changed my mind, so sent an email to cancel, but got no requested acknowledgement of receipt. So then sent a letter with signed for delivery on Thursday 18/7/24 to address on the contract. Now see from tracking that the letter has been diverted.

Had a phone call this morning (22/7/24), and appologised for not acknowledging my email, and said they were in the process of moving to new premises. Said refund cheque would be in the post this week.

On time, courteous, efficient and before I knew it he was all finished installing my battery and showed me what app to download and ran through it with me, if all there installers are like this man, they can't go wrong.
All done in under 2 hours, great.

Good service from quote to installation of the battery.
Engineer explained everything as he went along.

Trusted Home Solutions did a fantastic job installing batteries for my solar panels. The installer was very polite and worked tidy. I would highly recommend this company.