Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
L'entreprise a répondu
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Lisez les avis des autres
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... Voir plus
L'entreprise a répondu
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promo... Voir plus
L'entreprise a répondu
You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
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À propos de l'entreprise
Écrit par l'entreprise
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Coordonnées de contact
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Royaume-Uni
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,7
Excellent
410 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Darren's expert advise was crucial in…
Darren's expert advise was crucial in the design of my new bathroom. Both he and Rob were quick hardworking and very tidy. I love my new wet room it was definitely worth the wait
11 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
We got there in the end!
We got there in the end, however we did find the process a little in-personal at times. When we were on track, things were great but if there was a delay in anything, it became a little tricky to manage and we felt awkwardly pressured to provide things imminently and if that then wasn't possible, there would be the threat of withdrawing our application which didn't feel particularly cohesive and did make us question whether to pursue on a few ocassions.
11 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback. Our Trusted Traders scheme is high in demand, we're sorry that you felt it was impersonal at times, however, we work hard with the companies whose aim it is to become endorsed and help us on our mission to reduce consumer detriment. We're glad you chose to join our scheme, and we take all feedback seriously so we will be feeding this back to the appropriate team. We appreciate the time you took to leave this review. Thank you
Great Service !!
The experience was great when setting up our profile. all of the staff were quick to answer an queries I had and made sure I fully understood what was required a well.
22 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for leaving such a kind comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I contacted Which Trusted Traders as I…
I contacted Which Trusted Traders as I was having major issues building a conservatory with a company called Solarframe who is one of there well advertised Trusted Traders.
My case number was Case 00142815.
I was dealt with by Nathan who at first said the right things but after that told me I would get compensation for year of anguish and depression caused by there trusted trader who in fact employs cowboys to do the work.
From August to September I had ok communication but at end of build nothing as nothing since.
I presume the fact of the matter is that Solarframe pay Which Trusted trader for the emblems in there company material but I am just having to pay £31,500 of shite product at the end of it.
Frankly Nathan needs sacking and Which needs to look after customer needs.
Since submitting this review I have found the building I have paid such a lot for has failed building regulations . So back to fighting alone .
Also the excuse that they missed my last email is poor work management by Which Trusted trader staff.
Also yes I will be in contact again soon re compensation as no conservatory build should take a year to complete.
31 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your review. I am sorry that you feel that your complaint wasn’t handled well. I have reviewed the case and can see that Nathan arranged for the trader to return to complete the work. Nathan advised you that it would be beneficial for you to get the work completed and then discuss whether compensation was appropriate once the work was complete. A plan and timetable were put in place for the snagging and remedial work to be carried out. I can see that you sent an email to Nathan on the 17th of October advising that the work had been completed and the trader had not offered any compensation. Unfortunately, this email was missed. If you would like to discuss your complaint further including seeking compensation from the trader, please contact Which? Trusted Traders and we can discuss this and the next steps with you.
Happy customer :)
Really pleased we decided to work with Which? It's proven to be a great fit for us! We wanted a partner to provide consumer assurance, new sales and to make sure we stand out from the crowd as a quality home heating installation business that's driven by great service and customer satisfaction. If this is important to you I would not hesitate to recommend highly Which? Trusted Trader
18 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for leaving such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
S NASH ROOFING Ltd
S NASH ROOFING Ltd. We booked this company to carry out repairs to a chimney stack. He inspected the stack and provided a competitive quote the following day. An estimated 3 week start time was given and they arrived within the specified time. The issues identified were shown previously using picture taken at inspection as were the completed works. He completed in good time and left the site in a clean condition, he also stated that the roof looked in a good state of repair, which helps remove any further worries.
I would fully recommend this company and have no qualms in booking them again. Thanks,
Norman.
18 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page. Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great team and customer service
Great team and customer service. A joy to work with from the start.
15 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for leaving such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Joining which is not easy, however...
Joining which is not easy, however they make the process simple to follow through and are always on hand to help. Molly was fantastic helping us.
15 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for leaving such a kind comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Flooring Matters SW LTD is proud to…
Flooring Matters SW LTD is proud to have become a Which? Trusted Trader! The process was thorough, and it’s fantastic to know that our business meets such high standards.
A big thank you to Molly, who was incredibly helpful and supportive throughout the process. She made everything clear and easy to follow, making the experience smooth and stress-free.
This endorsement means a great deal to us, and we’re confident it will help our customers feel assured when choosing our services. Thanks again to the Which? Trusted Traders team – we’re excited for the future!
15 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great family business, personalised, professional service
Excellent service, prompt response and delivery. Professionally fitted water softener. Used Silkflow many years ago and would highly recommend Richard and Sharon.
14 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Very supportive but Thorough
Molly was very well informed and kept enough pressure on me to get the accreditation completed. Without being a pain! A true asset to Which? I feel like the Which assessment is deserved as its an intense application process unlike some of the other schemes.
12 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I had contacted Silver Spark electric…
I had contacted Silver Spark electric to fix fan in my bathroom and job done very well with clear informations. He is very efficient and very polite.
5 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Pure Water People Softwater Instalation
The work that was carried out was 1st class, the tradesman Mike was brilliant and friendly, nothing was to much trouble.
Very professional, clean and tidy.
4 novembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Beth and Tim were fantastic all the way…
Beth and Tim were fantastic all the way through the very rigorous procedure to join up.
But I’m glad to say we passed with flying colours.
28 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for leaving such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Efficient, professional service
Last week I was locked out of my house. Phoned Trustatrader and Chris Cavanah came to my rescue. He managed to open the door ( with his helper) without destroying the locking mechanism. Price was reasonable that I even offered a tip.
He said I could call him again if I experienced a problem.
22 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Cadi Electrics recently joined Which…
Cadi Electrics recently joined Which Trusted Traders, very comprehensive checks done, great organisation, very helpful, polite, & easy to deal with. 5 stars
23 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such positive feedback! We really love hearing from our endorsed Traders and we look forward to supporting you as a Which? Trusted Trader!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very efficient and polite carried out…
Very efficient and polite carried out work without and fusse
22 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback about one of our endorsed traders!
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
They have been very helpful from start…
They have been very helpful from start to finish. Quick to respond. Would highly recommend
21 octobre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Réponse de Which? Trusted Traders
Thank you for such a kind comment! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Thorough & Comprehensive Screening of Credible Companies
I have to say that whilst I have always been familiar with Which? Had I know the rigorous process they go through to vet their Trusted Traders I would likely have used them more myself in the past.
The entire team were extremely professional from start to finish and I couldn't recommend them enough to anyone with a good credible business that actually wants to be recognised for looking after its customers.
26 septembre 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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