Biggest load of rubbish ever. Three times in the last two years I have tried to get myself verified and three times I've had an email requesting verification. No more. I will come to your office i... Voir plus
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Lisez les avis des autres
We’ve had a really positive experience using TrustID. The platform is straightforward to use, both for our team and for applicants, and the integration into our onboarding process has worked smoothly.... Voir plus
L'entreprise a répondu
I needed some guidance on result checking, so I rang customer services and spoke with Kristine. She was so pleasant and explained everything, answering any questions that I had. Up until then,... Voir plus
L'entreprise a répondu
Gets to the upload screen and then dies - no option to upload or refresh, just to restart and commence the loop again.
À propos de l'entreprise
Écrit par l'entreprise
TrustID is a certified Identity Service Provider (IDSP), offering identity verification services for businesses which help them to onboard applicants compliantly and securely. We complete over 250,000 checks a month. Customer support is available by contacting our team on +44 (0) 118 466 0822 / customerservice@trustid.co.uk or visiting our website: https://www.trustid.co.uk/contact/candidate-suppport. We're available 365 days a year. TrustID identity checks form part of a Right to Work, Right to Rent, counterfraud or Know Your Customer check process.
Coordonnées de contact
The Blade, Abbey Street, Reading, RG1 3BA, Reading, Royaume-Uni
- +44 (0)118 228 0939
- customerservice@trustid.co.uk
- trustid.co.uk
3,2
Moyen
149 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The software simply doesn't work
The software simply doesn't work.
Error "Performing liveness check
"Check could not be verified".
No wonder 54% of reviews give it one star.
28 novembre 2025
Avis spontané
Réponse de TrustID
Sorry to hear you're having difficulties. It's probably related to the settings on your smartphone or tablet device. Our Customer Service team will be happy to help you to resolve it - +44 (0)118 228 0939 between 8:30 and 5:30. Or email customerservice@trustid.co.uk.
Awful smart phone only
Awful smart phone only, why can't I use a computer to do this
28 novembre 2025
Avis spontané
An excellent tool for employers to…
An excellent tool for employers to conduct digital background checks. The software is intuitive and user-friendly, with a clean, well-designed interface. The support team truly stands out, providing quick, helpful responses.
20 novembre 2025
Avis spontané
Réponse de TrustID
Thank you for your review Sanjana. I'm glad that you're having a good experience with TrustID. And please get in touch if we can help with anything at all moving forwards.
As a business owner
As a business owner, all I want is to use suppliers who are stress-free and responsive. TrustID is exactly that. Does exactly what you need it to do and they respond very quickly.
20 novembre 2025
Avis spontané
Réponse de TrustID
Thanks for leaving us a review Chris! We're glad that you are having such a great experience :)
This is an appalling half baked joke
This is an appalling half baked joke. Yet another government initiative that hasn’t been thought through properly. Well done IT contractor for misappropriating taxpayer funds
15 novembre 2025
Avis spontané
Réponse de TrustID
We're not linked to the Government, just certified to deliver technology to meet their Digital Scheme requirements. We're always happy to help customers and applicants if you have questions or difficulties - you can contact us through our website (www.trustid.co.uk), over the phone
(+44 (0)118 228 0939) or by email (enquiries@trustid.co.uk)
Réponse de TrustID
Thanks for taking the time to share your review. We're really glad we were happy to resolve your issue.
Their website gets stuck
Their website gets stuck. Tried on different browsers. The customer service should be open at 9am, but they are not taking any calls and it’s 9:30am. I have called several times now.
A lot of time wasted.
3 novembre 2025
Avis spontané
Réponse de TrustID
Sorry to hear you're having trouble. Our customer service team are available and online right now. Please give us a call on 0118 4660822. Or visit our website and contact us through LiveChat. Alternatively, please reply to our request for information and we will call you directly.
Awful
Never felt compelled to write a review for any service in my life, but this TrustID is so bad it deserves it.
Passport photo and selfie both allegedly fine according Trust ID. Every single time requesting Org comes back to me informing me it failed.
Companies should avoid TrustID like the plague.
23 septembre 2025
Avis spontané
Réponse de TrustID
Really sorry to hear that you've had a bad experience. The organisation requesting your check should be able to share information about why the check is coming back as failed - we provide them with that information. They can also speak to our Customer Service team. We would be very happy to help you directly too, if you want to get in touch - 0118 228 0939 / LiveChat on our website / customerservice@trustid.co.uk
Dystopia
It shouldn't be necessary to have a phone and verify your digital identity to be able to work.
8 août 2025
Avis spontané
Réponse de TrustID
Thanks for sharing your review. The UK Government define the rules around compliance and TrustID services are designed in line with the latest guidance. However, your employer should be able to offer you an alternative to a digital check - please get in touch with them for further advice. Thanks, The TrustID team.
Worst App I have ever used......
Countless efforts to Up-load a simple photograph, it's beyond frustrating ......and it's not my permission settings, it's your terrible App.
6 août 2025
Avis spontané
Réponse de TrustID
Sorry to hear that you haven't had a good experience with our service. Our Customer Service team would be happy to help or hear any further feedback you might have - info@trustid.co.uk / +44 (0)118 228 0939
Great customer service with an…
Great customer service with an intuitive system to work with. Recommended company!
29 juillet 2025
Avis spontané
Réponse de TrustID
Thank you for sharing your positive review Peter. We're glad to hear that you'd recommend our services!
TrustID's customer service team always…
TrustID's customer service team always respond to my queries promptly, clearly explaining what action needs to be taken. I have found them consistently helpful :)
28 juillet 2025
Avis spontané
Réponse de TrustID
Thank you so much for taking the time to leave your review. We're glad to hear that our Customer Service team are supporting you!
Great service!
We have been using Trust ID for over 2 years now. They are easy to deal with and remove so much admin from the team. Everyone I have come across has been helpful and knowledgeable.
22 juillet 2025
Avis spontané
Réponse de TrustID
Thank you for your positive review. We're happy to hear that you enjoy working with us.
There seems to be a problem with the…
There seems to be a problem with the Photo taking part of the app. I can get my face in the oval. Take the picture. Put in my address. Then i get told by the agency it hasn't worked. It reads my chip on my passport fine.
14 juillet 2025
Avis spontané
Réponse de TrustID
Sorry to hear that you're having trouble. Your agency will have been provided with more information about why they check hasn't worked and should be able to offer further guidance. Alternatively, our Customer Service team can support - 0118 2280939 or info@trustid.co.uk.
Abysmal setup.
Abysmal setup.
Who on earth decided to FORCE individuals to use a smartphone in order to verify identity. I have already provided my ID to employer and now being pushed towards this service.
A crass "oh borrow a smartphone from someone" is NOT a valid solution.
Ridiculous configuration effectively excluding and prohibiting employment. This organisation should be ashamed of themselves.
27 juin 2025
Avis spontané
Réponse de TrustID
Sorry to hear that you're not happy with the TrustID service. The use of a mobile phone to capture your image is due to requirements around the image quality. We don't store anything on your device so it is possible to use a device belonging to someone else. Your employer has the option to check your Right to Work using other routes, including a manual upload of your document or a visual check. Please contact them for further advice or give our customer service team a call on 0118 288 0939.
Disgrace
The accessibility service is a disgrace - impossible to use without a written code provided with purchase - who knew?!
21 juin 2025
Avis spontané
Réponse de TrustID
We don't believe this review is for TrustID Ltd as we require no written code to access the service which is provided online. If you're an applicant, your employer should send you a link which you can use for your document upload and if you're an employer, our Customer Service team will issue log in details. Please give us a call if we can help further - 0118 228 0939.
Great
The service has improved our candidate experience and gave us back some admin capacity. The costumer support team are friendly and responsive.
19 juin 2025
Avis spontané
Réponse de TrustID
Thank you for taking the time to leave your review. We're pleased that you're enjoying our service and please keep in touch with our Customer service team if we can help with anything at all!
"Check could not be initialized."
Completely useless and frustrating. "Check could not be initialized." So I try again ... and again.
13 juin 2025
Avis spontané
Réponse de TrustID
Our apologies for the frustration. This error is usually due to permission settings on your mobile device. Often the easiest way to solve it is to copy and paste the link into Google Chrome. However, our Customer Service team are always happy to help - please contact us on LiveChat or call us on +44 (0)118 228 0939. Alternatively, reply to our request for more information and we will contact you.
if there was an option for zero stars i…
if there was an option for zero stars i would have chosen that. Does not recognise chip, does not recognise live doc or picture. Take this app back to drawing board! Helpline chat repetitive and unhelpful.
23 mai 2025
Avis spontané
Réponse de TrustID
Sorry to hear the App hasn't worked for you. Please reply to our request for information so that we can help you further and also use your feedback to improve our service.
Link lost
Could not use the link and requested a new link to be sent. Was received quickly with a reset. All working now
22 mai 2025
Avis spontané
Réponse de TrustID
Thank you for taking the time to leave a review. We're glad that you were able to carry out your check quickly!
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