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Lisez les avis des autres

Noté 4 sur 5 étoiles

I just received my RLT oral care device last week & could already tell that my gums were less aggravated after 2 uses. It stopped working after only 3 uses though. But when I reached out to HealRa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am a happy customer. It definitely had a positive effect on my receiving gums. after one year of daily use, it ceased to work, I contacted Healray and they have told me they will be shipping a repl... Voir plus

Noté 5 sur 5 étoiles

great customer service. purchased year ago. I recently bought a different brand device to try and it doesn't compare. Healray is much better

Noté 1 sur 5 étoiles

I previously complained about my shipment going all in on the product: the device, gel, toothpaste, even the consultation. Now that I got everything, used the device regularly, and changed parts of m... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles dentaires

Écrit par l'entreprise

Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

132 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(132)

103 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am a happy customer

I am a happy customer. It definitely had a positive effect on my receiving gums. after one year of daily use, it ceased to work, I contacted Healray and they have told me they will be shipping a replacement as quick as possible.
I will be patiently waiting.

14 août 2026
Avis spontané
Noté 5 sur 5 étoiles

great customer service

great customer service. purchased year ago.
I recently bought a different brand device to try and it doesn't compare. Healray is much better

10 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I purchased this after a recommendation…

I purchased this after a recommendation from my dentist. I will get a progress report on my gums every 6 months & will update then

8 août 2026
Avis spontané
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Réponse de HealRay

Hi Aldo, we’re so glad your dentist recommended HealRay. We look forward to hearing about your progress at your 6-month checkup!

Noté 5 sur 5 étoiles

Experienced charging issue with…

Experienced charging issue with purchased healray device made contact with healray team they instantly organized replacement

7 août 2026
Avis spontané
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Réponse de HealRay

Hi Wayne, Thank you so much for sharing your experience! 💙 We’re glad our team was able to assist you quickly and arrange a replacement.

Noté 5 sur 5 étoiles

Very helpful and a great device

Very helpful and a great device. Customer service is very good.
Thank you very much 😊

6 août 2026
Avis spontané
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Réponse de HealRay

Hi Jenny! Thank you so much for your kind words! 😊

We're really happy to hear you're enjoying the device and that our team was able to help. We truly appreciate your support!

Noté 5 sur 5 étoiles

I gave 4.5 stars……

I gave 4.5 stars…because nothings perfect and because I truely believe it is helping my dental health.
I initially brought 2… one for my husband and one for me. Mine stopped working after a week or two,I contacted Healray and a new one was promptly sent to me.
Thank you thankyou team Healray.
I use mine twice a day sometime three!
I do believe that it is very beneficial oral care and would recommend to those people with gum issues. I like the toothpaste too, a little exy but the buy 2 get 1 free helps. Exchange rates make it expensive. My sister has brought one to and likes it.

4 août 2026
Avis spontané
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Réponse de HealRay

Hi, Judith! Thank you so much for your honest feedback. We’re really sorry for the inconvenience with the return and missing case.

We’ve reached out and sent you a replacement with the travel case this time. We’ll also make sure your current unit issue is taken care of.

We truly appreciate your support and kind words 💙

Noté 5 sur 5 étoiles

Immediate customer support.

I contacted customer support about my device. It has been malfunctioning recently and would not run for the entire treatment time. Support immediately responded to my email and promised a replacement device. They were very pleasant in their email communications.

20 juillet 2026
Avis spontané
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Réponse de HealRay

Thank you so much for your kind words, Wes! 😊 We’re really glad our team could assist you quickly and make the process smooth.

Noté 5 sur 5 étoiles

I originally bought their products but…

I originally bought their products but had an issue with two items, they actually reached out to me to ask why I stopped purchasing their products. I told them what happened and they sent me the items. That is real customer service! I would recommend giving their products a try because they stand behind the products they sell!

27 juillet 2026
Avis spontané
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Réponse de HealRay

Hi Gg, Thank you so much for sharing this! 😊 We’re really glad we could make things right for you. Your support and recommendation truly mean a lot to us!

Noté 5 sur 5 étoiles

I love my healray but something happen…

I love my healray but something happen to it and stopped working but because they have an amazing team and prompt customer service- I was sent a replacement immediately. Thx healray team !!!

30 juillet 2026
Avis spontané
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Réponse de HealRay

Thank you so much for your kind words! 😊 We’re glad we could get a replacement to you quickly. We truly appreciate your support!

Noté 4 sur 5 étoiles

Helpful tool & great customer service

I just received my RLT oral care device last week & could already tell that my gums were less aggravated after 2 uses.
It stopped working after only 3 uses though. But when I reached out to HealRay they immediately responded & offered to send me a new one, no questions asked. I'm still waiting for it to arrive, but I am very excited to see how great my mouth feels after using it consistently for a longer period of time.

23 juillet 2026
Avis spontané
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Réponse de HealRay

Hi Gert, Thank you so much for sharing your experience! 😊 We’re really glad you felt improvement so quickly, and we’re sorry about the issue with the device.

Noté 5 sur 5 étoiles

Very Helpful Customer Service

I've been using my HealRay for about 9 months now, and it has done exactly what it promised. I'm genuinely impressed with the product and have become a true HealRay believer.

Recently, my device stopped charging, and I contacted customer service. They quickly helped me troubleshoot the issue and determined that the charging cord—not the device itself—was the problem. They immediately offered to send me a replacement cord at no charge.

The customer service team was polite, professional, communicative, and responded promptly through email. I actually found email support to be more effective than calling.

Thanks to their quick help, I'll be back to using my HealRay soon!

9 juillet 2026
Avis spontané
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Réponse de HealRay

Thank you so much for your amazing feedback! 😊 We’re thrilled to hear you’ve had great results with HealRay over the past months.

Noté 5 sur 5 étoiles

HealRay Customer Service Was Great!

I can say that that the HealRay red light unit has helped with my gums. I use it every day. Also I had a question on the charging and they very quickly answered my question even on the 4th of July holiday.

4 juillet 2026
Avis spontané
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Réponse de HealRay

Hi William, Thank you so much for sharing! 😊 We’re so happy to hear it’s helping your gums, and glad our team could assist you quickly—even on a holiday! We truly appreciate your support 💙

Noté 5 sur 5 étoiles

My gums less sensitive.

My gums less sensitive.. love this product❤️

12 mai 2026
Avis spontané
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Réponse de HealRay

Thank you so much! ❤️ We’re so happy to hear your gums are feeling less sensitive—so glad you love it! 😊

Noté 5 sur 5 étoiles

Easy professional assistance

Bought my unit over a couple of months ago been working great,unfortunately it stopped charging,reached out to the company and with great professionalism they have without hesitation gone ahead with shipping me a replacement.great company.Thank you

1 juillet 2026
Avis spontané
Logo de HealRay

Réponse de HealRay

Thank you so much for your kind words! 😊 We’re sorry to hear about the charging issue, but we’re glad our team could quickly make it right. We truly appreciate your support!

Noté 5 sur 5 étoiles

Love the product

Love the product! I've noticed my teeth are whiter and big improvement with my bleeding gums.
Fabulous customer service. Thank you!

1 juin 2026
Avis spontané
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Réponse de HealRay

Hey Adele, Thank you so much! 😊 We’re so happy to hear about the improvements with your gums and whitening. We truly appreciate your support! 💙

Noté 5 sur 5 étoiles

Awesome product my bleeding reduced…

Awesome product my bleeding reduced around 80 % in the first two weeks!! Get yours now!!

5 mars 2026
Avis spontané
Logo de HealRay

Réponse de HealRay

Hi Radames, Thank you so much for sharing! 😊 We’re so happy to hear about your amazing results, that’s incredible! We truly appreciate your support 💙

Noté 5 sur 5 étoiles

Upon purchasing the Healray product...

Upon purchasing the Healray product, I was very skeptical that this unit would bring me reilef in the area that I was having an issue with in my mouth/gums.

I'm a Chiropractor, and have studied the healing benefits of Red Light therapy, when administered to the body.

I thought I'd give Healray a try, even though I was slightly on the fence as to it's affectiveness, and much to my surprise, it has helped me tremendously.

The inflammation in the gum area has reduced dramatically, thus reducing my pain/discomfort. I am so impressed with Healray, and I am now touting it to my patients as well, who have dental issues.

On a seperate note, Healray has such an excellent customer service staff, that has made it a pleasure to do any kind of correspondance. I thank Jusamine for that, although I may be spelling her name incorrectly.

I highly recommend this product and this company, and I almost forgot to say that I had purchased a similar unit on Amazon (no knock on Amazon or the company that I bought from), prior to Healray, and the unit was very inconvenient, in that I had to be right by the wall socket to use this unit.

Healray has designed their product in such a way as to make it so convenient to walk around with if necessary to do so.

I know it's only a 5 mins treatment, but it's annoying to have to be attached to a cord, and stand by the socket.

Thank You Healray,
Dr Dean

5 juin 2026
Avis spontané
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Réponse de HealRay

Thank you so much for your thoughtful review, Dr. Dean! 😊 We’re truly glad to hear how much HealRay has helped with your gum health and that you’re even recommending it to your patients—that means a lot to us.

Noté 5 sur 5 étoiles

Give HealRay a try - your gums will thank you!

I have erosive oral lichen planus. Needless to say, my gums are a mess at times. In addition, a biopsy was done for the OLP diagnosis on tooth 21. When the gum is removed for a biopsy, it leaves a lot of the tooth exposed. I was considering a graft. Fast forward to using the HealRay device for almost 2 months, along with their toothbrush and the gel, I am happy to report the gum at tooth 21 looks so much better that I do not need a graft. Even my dentist was impressed. I do use the device longer than 5 minutes a day - you can look at the FAQ to see that it is ok to use up to 15 min a day - and will continue to do so! With OLP if I eat something I shouldn't, of course my gums will get inflamed, so I will continue to do my best to avoid foods and drinks that will exasperate my condition. That said, it is really nice to have this tool available as I see marked improvement! The toothbrush is beyond awesome also!

4 juin 2026
Avis spontané
Logo de HealRay

Réponse de HealRay

Hey Rebecca, Thank you so much for sharing! 😊 We’re so happy to hear about your improvement and that your dentist noticed too! We truly appreciate your support 💙

Noté 5 sur 5 étoiles

This is a miracle worker for me and the…

This is a miracle worker for me and the costumer service is also extraordinary!!
I was diagnosed by my dentist to have receding gums so badly at my 59 years of age that they needed to do a procedure which I knew was very painful and probably not a solution any way so I was devastated.
I saw a healray add on Facebook and decided to give it a try last year in October; I was not going to go under any knife before Christmas anyway and thought last resort would not hurt if it doesn’t work at least I tried.
By December I noticed great improvement but we all love ourselves more than we can imagine and I thought I better go ask the dentist if it’s just me or this is magic
Well the dentist said to keep it up cause it was working and maybe by January we could cancel my scheduled procedure.
Then unfortunately my decide broke down out of the blue, one day it simply quit charging and I paniced so I inediately co texted costumer service and they sent me a new device right away no questions asked not wanting me to return the faulty device first.
Well that was great but I never received it !!! I got the tracking number and all but it simply got lost before it reached me so I contacted costumer service again and told them what had happened and how freaked out I was cause time was ticking away and I had to be constant with my treatment to avoid a bad procedure I had coming !
They were ever so gracious to basically overnight ANOTHER device !!! Which did get here and I was able to finally avoid the dreaded knife to my gums !
I tell you I am their ever so captive costumer and will always continue to use my device with the gel and the toothpaste I will be their ambassador if I am asked to !!!

27 mai 2026
Avis spontané
Logo de HealRay

Réponse de HealRay

Hi Monica, thank you so much for sharing your experience 💙 We’re truly happy to hear that HealRay has helped improve your gum health and even helped you avoid the procedure you were worried about.

We also appreciate your kind words about our customer support team. Your trust, patience, and continued support mean so much to us, and we’re honored to be part of your oral care journey.

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