TURBRO Avis 

Updated: 2/9/26 The correct remote was finally sent to me. Issue resolved!

Bought a fireplace unit a few years ago. This Jan 2025, the remote to the unit stopped working.
This unit itself still works, however when we went to use Jan 2025, the remote no longer worked. I saw a few other reviews that said this also. We changed the batteries and jumped through all of the hoops testing it because that’s what custom service wanted. They said that most likely the remote no longer worked so I bought a new one. Well this one doesn’t work either and again, I jumped through hoops with CS. The fireplace insert is not accepting the signal from the remote so I requested a return of remote since unit is out of warranty. More hoops with their CS who insisted to return the remote, I must take a video of both to prove the remotes did not work! I must show there is no red light! Well if the new remote would have worked, I would have kept it! Sent the stupid video game of both and still no RMA! Called them and got the same spiel, except now I have to answer more questions and send ANOTHER video of the PACKAGING the remote came in! I will NEVER do business with this company again. I’m going to report them to Amazon. I don’t recommend you buy from them.

Our Turbo fireplace worked great but was a bit noisy. I contacted Turbo. They asked me to send a video with sound. Once they received the video Turbo sent a replacement unit to me at no charge.

From first contact with Turbo to receiving a replacement unit happened very painlessly and quickly. Nice to have a company take such competent care of their customers.

When I did not receive my humidifier via mail because the package was stolen and contacted Turbro customer service, they were extremely helpful in getting me a replacement and ensuring that was informed of shipping dates and I received the product this time.

Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being "operator error'. Would definitely by another Turbo product, based on this kind of support. The person I felt with was Sky. The dated listed below is approximate.
Thank you Robert Bonora

The customer service was excellent. I purchased a small electric fireplace in October for our four seasons room. It was easily assembled and was a nice addition, for a month. Then it died. We did the typical things; we unplugged, checked the circuit, etc. That week I had shoulder replacement surgery so didn’t follow up with the warranty until December.
Unfortunately, I was not expecting much as companies so often disappoint.
It was such a pleasant surprise to get an immediate response with clear instructions on how to proceed. I simply had to make a video of trying to get the fireplace to work and send it via email. Even an 80 year old was able to do it!
Anyway, after a quick review, a replacement was ordered and is on the way to keep us warm.
As a consumer I understand that things aren’t perfect. But, knowing a company will stand by a defective product makes all the difference. To be treated with respect, to be valued is priceless.
I thank Marcus and the customer service team for making me a happy and dedicated customer.

I purchased a room heater from turbo because it looked nice and I needed more heat in a room but did not want to start a fire in the fireplace. Upon receiving item it looked very good but would not start and stay on. I contacted customer support and Sky helped me get a replacement sent. Once received it started like a charm and makes the large room very comfortable. I liked it so much I purchased 2. Thanks turbo, and Sky, you have a great product AND service.

First heat pump was faulty. A replacement was quickly delivered and has been running for almost 24 hours with no issues. Very easy to operate. Customer service folks were very prompt and helpful. Would not hesitate to recommend Turbro.

First the electric fireplace is beautiful and effectively heats the room. However what really sets TURBRO apart is their customer service! The first unit we received had an issue, but instead of going back and forth when I called, TURBRO immediately sent a replacement unit which works perfectly. This company truly stands behind their product!

I installed a 12000 btu Greenland and 1 year + later there was no heat no ac and no code. Called Turbro and Sky walked me through all the information and ordered a replacement unit. Turbro backed their product and are a true AAA company.

Not many companies have great customer service but this company is amazing. Prompt email responses and corrected my issue quickly. Definitely an A+ company.

12000 Btu 115 volt Turbro Finnmark 20 seer. Looking at many youtube videos, I decided to go with Turbro Brand, 5 Year Warranty and a Phone Number for Support. I had it installed and was amazed at the thermostat turned up to 90 degrees in heat mode and it was putting out 133 degrees on the indoor head unit, cut the thermostat down to 60 on the cool mode and it was putting out 46 degrees.

I purchase and had my mini split united installed about month ago. The unit workksgreat it is very quite you hardly hear it running. The customer department is great I had a need for assistance they always answered with 24 hrs with spot on help.

I had an issue with the mister on my turbo fan which I recently purchased. After an email explaining, I was very pleased with their response. Excellent company and polite service. Great
experience.

Very fast customer support!!New electric logs shipped quickly!!

I purchased a mini split system a few months ago and unfortunately my ac inverter was faulty. I reached out to support regarding the warranty and within a few days they shipped me a brand new outdoor inverter unit, free of cost. You can rest assured that this is a company that honors its warranty on their products.

Initial quality issue with unit was instantly resolved after sending a few photos. Heating and cooling working great!

My intial encounter with one of the representatives was a bit unhelpful, but Sky over the span of few days was able to review my request for a replacement able to happen and a few days later it came into the mail. It was shipped quickly.

Thank you.

Mason is the best. Dealt with him twice now years apart and both times he went above and beyond to make sure I was taken care of. Can’t recommend them enough

Contacted customer service as the unit didn’t have Freon in it from the beginning. They were great. Responding quickly. I had a new unit delivered within the week

My new mister had a leak. After further investigation, I found that a plastic nut was broken. Turbro support promptly told me that they would ship a replacement mister. The replacement works great without leaking. Their customer service was a very pleasant surprise.