Tvlicensing Avis 

My address was slightly wrong on my licence. Went online as suggested to AMEND it. Couldn’t amend it without adding a moving date. I’m not moving! Took ages to find a phone number to speak to an actual person. Got through. Unable to find my details despite my providing licence number, name and address and direct debit details. Passed to another agent who also couldn’t find any details for me? Put on hold then advised to call back tomorrow to check if details changed????? Terrible customer service

The service is a bit of a joke, and not that funny.
I called because I have to move temporarily. I went through a series of questions, just to be sent a Whatsapp link to a chatbot, and the call had ended.
I want to speak to a living person, not to text with a chatbot.

I would estimate at least five tree's have been pulled up and destroyed to supply the amount of paper this "company" has sent me in letters over the last decade. Madness

We are not watching any live channels. We don't record any. Keep abusing us like sending letters. It's not acceptable. Terrible job by TV license. Disgusting

Absolutely disgusting service. 79yr lady with dementia, recently widowed. Has received nearly 5yr free TV licence, as has pension credit. Now asked to provide birth certificate and more, before being given free licence again! SHAME ON YOU at TV licencing!

I received a letter from tv licensing stating that my address did not have a licence! When I tried to call about it, I was met with data mining questions and told we need this info to sort your question out.

Why am I getting letters saying my address is not licensed, (I've been paying for 5 years).

If you are telling me your system is wrong you owe me 5 years worth of licensing fee.

They took me to Crown court for not having a licence in a house i didnt live at regardless to the truck load of evidence i had inc a tenants agreement for my landlord at the time! The judge threatened to have my kids taken off me and alsorts, told my partner she wasnt at a cattle market because she raised her hand to ask a question (shed never been in a court room) all for me to owe them sweet F.A !!!!! Why does the bbc have authority in our tv viewing!?!?

The BBC should be ashamed of their TV Licensing set up. I cancelled my DD and called them to declare this officially. I was met with patronising, condescending arrogance. I had to answer lots of ridiculous questions so that I understood what I was allowed to do with my viewing habits under the fascist regime of the TVL support. It took a total of 28 minutes on the phone to do this. How do they have the right? Something should be done about this. It's a total disgrace. Trustpilot .. have a 0 score rating available please. That's what this shambles of a company deserve. Awful.

What a crap website, not user friendly unless you wish to pay.
Wanted to update details regarding my licence and the only option the site gave me was to cancel current licence with a telephone number to do this before I could proceed.

Spoke to a lovely, helpful lady called Ferida (sorry if the spelling is wrong) I explained that I only watch Netflix, Prime, Paramount etc so she went ahead and cancelled my licence and also helped me get a refund. Excellent service. Thank you 😊

i never plan to watch the garbage on terrestrial tv or whatever it's called! you mail me every 2 months to ask me if my circumstances have changed?? please leave me alone, i pay for streaming platforms. You threaten to send me your agents, i go on your site to tell you i dont need to pay and your site is down.. God help us

Absolutely disgusting. Every year they harass me over something i don’t even see any value in or want. How is it legal?

And this year it’s even more aggressive than normal, that letter - the online form is deliberately difficult too, clearly to confuse and scare our older folk.

Vile.

I don’t watch BBC and live TV so I don’t need one. What I find perfetic is that you have to pay to watch TV in your own home. To me that’s Control.

Scott robson tv license enforcement officer is not a real person. He's just A I so don't worry about him .

Email me every year to check “if my circumstances change”. They haven’t but they won’t stop harassing me customer service is useful and think of the millions of taxpayer money on spam mail.

Also you can opt out of license under UK law but they make it so hard to do so on the website because they care more about ripping you off.

Takes 10 seconds to buy a licence and 30 minutes on a phone to cancel it.

Adverts online stating "You need a TV Licence", as if it is FACT. Disgusting. Scare tactic mad organisation. Glad i stopped paying for it YEARS ago.

Free eligibility for TV license is over 75 and getting pension credit (DWP) Given the age criteria and majority are not internet or IVR systems savvy are failed by the system. Given the criteria dependency on DWP there needs to be simple process to support the elderly than make them go between TV licensing and DWP departments. Might be an idea for them to come up with a seemless process on TV licensing side to support this to help with DWP pension credit application than wait weeks for a form that never arrives and yes GRPR privacy etc important but seems the whole system is very bureaucratic and they just hiding behind it. Make it easier for the elderly. Social services should help but seems they make life harder than easier for the elderly and only interested in finances without helping navigate everyday needs like this licence issue. Sending a chaser in a red envelope by TV licenses my is not a good idea at all. Ted equates to urgent danger and causes stress.

I changed banks and had to inform them of change . Also decided to pay monthly. It is impossible to speak to anyone. I must have wasted 5 hours trying to sort this out
Eventually I decided to cancel my licence, I was then transferred to a phone line, which after 25 minutes no one answered. I then raised a complaint and someone emailed me with a form which has to be signed and returned. As I have no printer this isn't going to work for me either😩

Why is it impossible either to speak to a human of online to change from not needing a licence to obtaining one for an over 75 individual. This organisation is just not fit for purpose