Tyger by the Tail Avis 

I absolutely loved the look of my jewellery, but I wasn't impressed by the quality.

I got the Electra Climbers which I loved the look of, but they wouldn't stay up at all, so they're useless . I'm not suffering from skinny earlobes, they should have fit.

I bought the mini chain. The back was really loose and because of the way it's made, you can't swap it. It has fallen out and is lost. Such a shame because I really loved it.

I had a cart of £200 ready to go when I lost the mini chain, and now, I just think it's not worth it.

Tyger by the Tail is easily my favorite jewelry brand. I’ve been buying my earrings and rings from them for years. I’ve bought pretty much every variation of the Carmen hoops and I love them. I’ve only had good experiences with them and I can’t imagine not having their jewelry at this point!!

Took nearly two months for the order to arrive. When it did, the earrings are TINY, and the 'gems' pale and obviously not good quality.

Absolute rubbish products - overpriced tat.

Return request apparently too late - AKA - no we don't want our overpriced tat back thanks.

really lovely jewellery that is perfect for daily wear. i have quite a few pieces now and i am always complimented on them - i even bought some for friends and family and they all say the same thing! will continue being a return customer any day of the week!! <3

Got a few earrings from them and I absolutely love it! All the pieces are so so gorgeous and their customer service is so amazing! Can’t wait to get more pieces!

Love this brand - gorgeous jewellery that I wear day in and day out, and always receive compliments on. I have quite the earring collection now! Love the free earring you get over a certain spend - such a great inititive.

I ordered jewellery about one month ago and it still hasn’t arrived. it was for a birthday, and i am very disappointed... the delivery tracking system doesn't work. Would never never order again.

Really beautiful jewellery which I have been wearing non stop since purchase. I bought two pairs of earrings and a ring, and was gifted an ear cuff with my order. Everything is so pretty and well made. Delivery was really quick with cute packaging too. 10/10!

Obsessed with this store and everything in it. If I could buy everything I would. If you’re unsure on whether to get something you should! Best independent jewellery brand out there

I love Tyger by the Tail’s products, but unfortunately the buying experience was very disappointing.

I ordered around €200 to Ireland and was then charged an additional €51 in customs VAT and brokerage fees: 25.5% on top of my order. I understand import charges are outside their control, but I don’t think this is sufficiently clear at checkout, and clearly they take advantage of this generic sentence to sell their overpriced products.

The delivery was also poorly handled. DPD claimed multiple delivery attempts had been made, which wasn’t true. I eventually had to contact DPD myself to get the parcel delivered.

I’ve since looked at other reviews, and I'm not surprised. Found several describing similar issues or worse, so my experience doesn’t appear to be unique.

It’s a shame because the products are beautiful, but the overall experience has left me very disappointed.

There are better brands out there; don't buy here!

I ordered jewellery from this brand one month ago and it still hasn’t arrived. I haven’t had any delivery update (using the tracking number provided) in over a week, and even emailing the company has not proved useful at all. Would never order again.

This was originally a 1 star review, as I paid for next day delivery and hadn’t had any meaningful updates 9 days later. Only after leaving said bad review did they quickly identify the specific item that was holding up my order, split it and promise to send all available items asap, refund my 24hour postage and offer me a discount on my next order. So, in the end they did handle it nicely, but just not quickly/proactively enough. 3/5.

Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back, and they haven't refunded the item, or sent me the correct one so ended up out of pocket. Customer service is extremely poor they've ignored my last email, and are clearly happy for people to lose out due to an error on their end. Absolutely would not recommend, waste of time and money.

I was due to receive a refund for a pair of earrings as part of a larger order that I sent back 12 days ago.

Initially this was to be an exchange, but I decided against it and requested a refund instead. The company was responsive until I suggested a refund which they agreed to - I have not received any contact after this agreement (despite chasing) in over eight days (they claim their costumer service responds within two days).

I have no idea whether they’ve received the package I sent back or are processing the refund because they’re ignoring my emails. All I am asking is for confirmation of receipt which I feel is standard follow up.

Due to this poor communication, I can’t help but feel like they no longer care now that they have to refund me, despite this being part of their policy.

Do not bother ordering unless you’re certain you want the item - I was more than happy to pay my own return postage under the assumption that I would get £59 back, which I guess I’m not getting back at this point.

Really disappointed after a good first impression.

I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now. Really disappointed with their lack of customer service.

I’m writing this review from my experience with Tyger by the tail. I’d like to state my order was received 10 days after I purchased despite the website claiming all orders made before 2pm will be sent out the same day my order most definitely wasn’t. There was no pre order items or personalised items that I purchased. I paid £5.90 for 1-2 days delivery to ensure it arrived on time and what a waste of money that was sadly. I was given no response from the customer service asking when my parcel would be sent out. My fault is with the delivery and the false advertising of same day/fast delivery.

Beautiful jewellery.

I have not received my order, I have emailed via the website twice and have recieved no reply. I have been unable to find a contact number to speak to a person directly. The 2 pairs of earings were a gift for my daughters birthday which has now passed

Awful customer service I ordered a custom ring which came with the wrong personalisation, took weeks to hear back from them and they requested I sent the wrong one back before they could make the replacement. Had no communication from them at all after sending the ring back, eventually received the new ring which was gold not silver so why they needed the old one to remake it is news to me. They ignore emails and just make everything so long winded when there’s no need. It was a present for my partner who has still not received it over a month after his birthday.

I ordered the earrings for over 220 GBP, they arrived 2 months after ordering and have had them for less than 2 months now and they have already started to discolor. I have hardly used them and they have not had any contact with water, the jewelry are turning red and black. Expected high quality jewelry I will not be ordering again.