I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Voir plus
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Lisez les avis des autres
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Voir plus
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I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Voir plus
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I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Coordonnées de contact
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Afrique du Sud
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4,1
Bien
202 avis
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Shopping experience was hassle free and…
Excellent experience as shopping from ubuy was hassle free and easy. All products on website found to be genuine. Great place to shop for international products.
2 juillet 2025
Avis spontané
Réponse de Ubuy South Africa
Hi Vaishali
Thank you for your positive feedback! We're glad to hear you had an excellent and hassle-free shopping experience with Ubuy. It’s great to know you found our products genuine and enjoyed our selection of international items.
We appreciate your trust in us and look forward to serving you again soon.
Best regards,
Team Ubuy
I impulsively bought a cushion grip on…
I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm just waiting (a little nervously) for my refund. Their customer service was super quick and really nice, though!
16 avril 2025
Avis spontané
Réponse de Ubuy South Africa
Hi Traci
Thank you for sharing your feedback with us. We appreciate your honesty about your experience with the order cancellation and refund process.
We’re glad to hear that our customer service team was able to assist you promptly and courteously. Rest assured, your refund is being processed, and we understand the importance of a smooth resolution. If you have any concerns or need further assistance, please don’t hesitate to reach out to us at info@ubuy.com.
We hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Team Ubuy
U Buy responded back to say they will…
U Buy responded back to say they will refund my money they took out of my account unauthorized on the 4th of February after i purchased a part from them. The part was paid for. 3 days later they then took $200 out of my account. I am still waiting to be refunded for the $200. They said the refund will take up to 10 days. Its passed 10 days!!! I want my money back!!!!!!
4 février 2025
Avis spontané
Réponse de Ubuy South Africa
Hello Louise Vrey
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Warm regards,
Team Ubuy
Easy to track, no hidden costs, quick delivery
Easy to track, no hidden costs, package arrived earlier than expected
5 août 2024
Avis spontané
Réponse de Ubuy South Africa
Hello Bobby
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Return product and refund
By mistakenly I place the order of quad bike wrap, thought I was placing the quad bike order. apparently when the delivery arrived on 05th march 2024 and I was extremely excited then stood by just a wrap for R6303 excluding shipping fee and etc. Then I returned it with the courier guy it the reason was the wrong product and it took one month and 10 days to arrived at their warehous then I received notified text to inform me that the product arrived at their warehouse thay have initiated the refund procedure it will just take a couple of days the money to reflect on my payment method and they kept their promise, on Thursday 11th April 2024 around 11pm the money prolly reflect they just deduct around 1k as their policy, thank to ubuy for your trustworthy in future I can shop million times with you
5 mars 2024
Avis spontané
Réponse de Ubuy South Africa
Hello Phindulo,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Problem with delivery address
They changed my address , now I am carrying the loss, when you place an order the system asks you what address you want to use your shipping or same as billing. My shipping and billing address are both the same!!!!!!! I stay in Gordon's Bay they have some how got it all wrong and my package has Gone 400km down the coast to George I don't even know someone in George. Now they are telling me to handle the courier and take it up with them myself which is totally unacceptable as the mistake is not on my side it is a problem on Ubuy's side as the item was shipped to them from a supplier and then shipped to me from there ware house in the USA. And I'm not even sure if ill get my parcel wont be using them again ever. And there customer support who are useless and just says rectify it yourself.
20 février 2024
Avis spontané
Réponse de Ubuy South Africa
Greetings from Ubuy!
Please accept our sincere apologies for any inconvenience this has caused you. We entirely understand how aggravating this is and respect your worries about the situation. We never intend to complicate our customer's ordering experiences, because your satisfaction is our priority. We want to assure you that we supplied the correct shipping address at the time of order dispatch, but if an issue arises along the way to your cargo delivery, we would want to take care of it. Rest assured, we have already reported the matter to DHL officials, and we will resolve it as quickly as possible. We will make sure that the shipment is delivered to you as soon as possible. We apologise again for any inconvenience this problem has caused you, and we appreciate you taking the time to share your thoughts. We have already reacted to your emails and WhatsApp messages, and we ask that you revert to them if you have any more questions.
I bought solar power outdoor lights in…
I bought solar power outdoor lights in 2023 and received them within said time when ordering, your problem is that the item's get ordered from China and this is why it takes long,but price wise it is cheap
9 février 2024
Avis spontané
Réponse de Ubuy South Africa
Hello anthony,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Prompt and reliable
The delivery was prompt and on time, which pleasantly surprised me. I was also informed every step of the way as to where my package was at that time, which made for peace of mind.
Will definitely use this service again!
30 janvier 2024
Réponse de Ubuy South Africa
Hello Bettina,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Everything happened as promised
Everything happened as promised, excellent communication and informed at every step of the way.
Thank you Ubuy for upholding every thing you said would be, I will surely use your services again.
21 janvier 2024
Réponse de Ubuy South Africa
Hello Steve,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Quick order processing
Quick order processing even during the December Christmas season. Fast delivery.
20 décembre 2023
Réponse de Ubuy South Africa
Hello Danny,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
No movement on my order
The ordering and payment was easy, now the order is still stuck on confirm, it did not move in 6 days based on the tracking. Did my order go through or not, if not, please return my money. It's suppose to be a birthdat present
16 décembre 2023
Réponse de Ubuy South Africa
Hello Linkie,
We are very sorry for the inconvenience caused to you. Unfortunately, due to unforeseen circumstances, there has been a delay in the delivery. We understand that you had opted for the express shipping method, and unfortunately, the order did not reach you within the promised time frame. Therefore, once the order is delivered to you, we will process the compensation for the late delivery in the Ubuy account as Ucredits.
Additionally, we have sent an email containing the latest tracking information. We request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
The feedback has been shared with our team. We value our customers and their satisfaction is our top priority.
The product I ordered is a heavy…
The product I ordered is a heavy machine vice. It was shipped and delivered here in the outlying area of South Africa a day earlier than what was promised.
I am very pleased with both the product as well as the service.
28 novembre 2023
Réponse de Ubuy South Africa
Hello Johan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Ubuy comes through
After an initial issues with an out of stock item on an order I placed on the 29/11/2023, I place another order and have received both orders - all while the Customer Service Representative kept me updated on the progress of my orders.
Thank you.
29 novembre 2023
Réponse de Ubuy South Africa
Hello Jonathan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello Karen,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
I haven't received my order yet so I'm not sure
I haven't received my order yet so I'm not sure what to expect from now going forward but so far it's been ok
17 novembre 2023
Réponse de Ubuy South Africa
Hello Carol,
Thank you for reviewing us. As per our call conversation, the product has been shipped from our warehouse and the order shipment has already arrived in your country. Soon the shipment will be delivered to you. Thank you for taking the time to leave such a fantastic review. We look forward to serving you even better in the future.
Happy Shopping!
Best Regards,
Team Ubuy
Thank you for the excellent customer…
Thank you for the excellent customer service and quick delivery. Everything went so easy.
Thank you.
26 octobre 2023
Réponse de Ubuy South Africa
Hello Muhammad Yacoob,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
The delivery was delivered timely and package was correct and in working order.
The delivery was delivered timely.
The package was correct and in working order.
31 octobre 2023
Réponse de Ubuy South Africa
Hello SEHLOMOLA KINGSLEY MOLEPO,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
No option to refund to original payment method
I ordered express shipping, and I didn't get it. Only to be informed that I can only be refunded to an account that I will never use. Why does Ubuy not have the option to refund to a Ubuy account or the original payment method? It's not professional to force only 1 option onto customers. What if customers never want to purchase from this merchant again? I will never purchase from Ubuy again. What should I do to get my money back? I cannot forfeit several hundreds of dollars just because I have no choice.
30 octobre 2023
Avis spontané
Réponse de Ubuy South Africa
Hello Hayley Carelse,
We apologize for the inconvenience. We understand your concern about the refund to be processed via a bank transfer. However, as per our Ubuy policy, we can only issue compensation refunds in the form of Ucredits within your Ubuy account. Unfortunately, we are unable to process these refunds through the original payment method. Rest assured, the Ucredits can be easily utilized for any future purchases on our platform.
Again, we are sorry for the inconvenience caused to you. The feedback has been shared with our relevant team and we will look into it. If you have additional questions regarding your order, please drop us an email at info@ubuy.com. Our team will check and revert you back to the same.
Day to day exceptional services
Day to day exceptional services.
Great Great Ubuy.
Keep it up
26 octobre 2023
Réponse de Ubuy South Africa
Hello PANGANAI MAKAZA,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Website very user friendly
23 octobre 2023
Réponse de Ubuy South Africa
Hello Christina,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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