I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Voir plus
L'entreprise a répondu
I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Voir plus
L'entreprise a répondu
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Coordonnées de contact
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Afrique du Sud
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4,1
Bien
202 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wonderful service!
31 janvier 2023
Réponse de Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Scam Promoters and defenders
Wow, what a terrible experience buying from them, and a costly one too. Lost almost R3000 and no assistance from them. Received a cracked cricket bat, and was not as thick as advertised. The whole product is a scam. There was a delay in shipping the product to me, and this led to me being not available to inspect the product immediately. Now after inspection of the bat, I contacted Ubuy for assistance, but was told they cannot assist...I must take it up with the supplier. I didn't buy it from them, I bought it from Ubuy so I expect assistance from Ubuy. You should be ashamed of your lack of respect and assistance to your customers. Had no help from you whatsoever. I have tried to post a product review on their website to warn other customers, but alas, they don't even have the honesty and decency to show my review
8 janvier 2023
Avis spontané
Réponse de Ubuy South Africa
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the details over the Email for which you are concerned. Kindly revert us on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Réponse de Ubuy South Africa
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Exceeded expectations
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised.
My item arrived 2 days early, and I was communicated with at every turn.
They asked me to complete customs documents before the item reached our shores to speed up the clearance process, which it did.
I had a truly awesome experience with them and will 100% buy again in future.
8 janvier 2023
Avis spontané
Réponse de Ubuy South Africa
Hello Larissa Pringiers,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Prompt reply to queries
Prompt reply to queries, no questions asked!
Very happy with quick turnaround time.
2 janvier 2023
Réponse de Ubuy South Africa
Hello Langelihle Mkhize,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Very quick and efficient order.
26 décembre 2022
Réponse de Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Very prompt and transparent service in…
Very prompt and transparent service in terms of shipping and tracking
4 décembre 2022
Réponse de Ubuy South Africa
Hello Mandisa Mashiya,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Quick response and reliability
Quick response and reliability. Even though the charges are a bit more expensive as compared to other online shops.
4 décembre 2022
Réponse de Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Deal cancelled from your side
Deal cancelled from your side. Something about documents requested. But I received no request.
1 décembre 2022
Réponse de Ubuy South Africa
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have got the customization details for your ongoing order. Further information will be shared with you over Email as soon as we receive the tracking details regarding the ordered product.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
timely delivery
very good delivery time for international shipping, got my package 4 days before ETA, would definitely recommend this to my collogues.
30 novembre 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Goods arrived prior to expected date, HOWEVER
Goods arrived prior to expected date, however parcel was not handled with care, there was footprints on the parcel which had delicate electronic contents inside.
23 novembre 2022
Réponse de Ubuy South Africa
Hello Moegamad Ishaam Dominga,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. The feedback is with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello Atholl Hay,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello Rute de Sousa,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
We are still waiting on our second…
We are still waiting on our second package but very happy so far.
14 novembre 2022
Réponse de Ubuy South Africa
Hello Michelle Sachs,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Always a pleasant experience and…
Always a pleasant experience and professional service.
11 novembre 2022
Réponse de Ubuy South Africa
Hello Stephan Ueckermann,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excess Charge to me for a Missing Order that you lost
One part of this order went missing on you side. As a result, I had to order again. When I did, I was charged a considerable amount for the new (separate) order:
Shipping Fee: ZAR409.50
Customs: ZAR728.13
(Approx US$65)
Since the lost order was your fault, I did not expect to be charged again for shipping and customs.
I am not likely to use Ubuy again.
31 octobre 2022
Réponse de Ubuy South Africa
Hello,
We are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I placed my order on 7 Oct 2022 around…
I placed my order on 7 Oct 2022 around 12:30pm. I've just tracked my order today (11 Oct 2022), and the status says as off 5:16Am (10 Oct 2022)" On FedEx vehicle for delivery". The next item below that says delivered (with a tick). I haven't received anything yet. I'm in South Africa. Should I be worried?
11 octobre 2022
Avis spontané
Réponse de Ubuy South Africa
Hello Bokang Motshwane,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. As we discussed, the order has been shipped. You may expect the delivery of your shipment in the next few days. You may track your order with the help of the link which was shared with you over the Email. You may check and revert us on the same if any issue arises.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Ubuy is been good and safe for me
Ubuy is been good and safe for me. I have no issues with them. And their products are genuine.
25 septembre 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great service …
What I thought would be a long wait before I receive my parcel literally took less than a week !! And delivered right at my front door. I did not even need a pen to sign for the parcel. All organised.
Thank you Ubuy for great service provided.
12 septembre 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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