Came across United Gas & Power at the Management in Practice Conference in Manchester and decided to make the switch after seeing the potential savings. Tom and Lewis made the process simple and profe... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’... Voir plus
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Voir plus
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Hannah was very responsive and sent clear guidelines of what she needed from us to make sure the change of tenancy was simple and smooth. This was on multiple units and was an easy experience which is... Voir plus
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À propos de l'entreprise
À propos de UGP - United Gas & Power
Écrit par l'entreprise
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Écrit par l'entreprise
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Coordonnées de contact
Guiseley, LS20 8AH, Leeds, Royaume-Uni
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de UGP - United Gas & Power
Thank you for sharing your experience! We're glad to hear that our response was prompt and our pricing competitive. If you have any further questions or need additional assistance, we're always here to help.
Best regards,
The UGP Team
Not helping when you need them
I switched to UGP 16 months for price reasons. The switch was relatively easy but despite numerous reminders they were unable to read the meter remotely. They said this should be easy, they tried and failed. Four months ago they said this was fixed, but in fact somehow on that date they managed to disable the night meter. Then they said our meter was broken and needed replacing. We now have a new meter with no instructions on how to read it and still no night meter reading so being charged all electricity at the higher Day rate.
Now not getting any replies to my emails.
This wasn't a good day for you to send me a request to fill in a Trustpilot review.
16 août 2024
Réponse de UGP - United Gas & Power
Hi Olwen,
Thank you so much for taking the time to leave us a review. We are looking into this issue with the meter currently and working hard to get this addressed for you.
This has been escalated to the Head of Operations and will get you an update asap in terms of the issue.
Feel free to call through to the customer services team or your Account Manager if you need an update but we will get back to you asap on this.
Thanks,
UGP
Helpful on the telephone
Helpful on the telephone, no long waiting times and good competitive prices.
6 mai 2024
Réponse de UGP - United Gas & Power
Thanks for taking the time to leave us a review. It is much appreciated.
Always very helpful and honest.
14 août 2024
Réponse de UGP - United Gas & Power
Thank you for your feedback! We're pleased to hear that you've found our service to be helpful and honest. We strive to provide our customers with the best experience possible, and your kind words mean a lot to us.
Best regards,
The UGP Team
Highly recommend Joel
I have been dealing with Joel for almost a year, and have found him to always be professional, quick to supply competitive quotes and always available to assist with any queries I have. I highly recommend Joel, along with UPG, and compared to other electricity companies - well, there is no comparsion.
14 août 2024
Réponse de UGP - United Gas & Power
Thank you for your kind words and for recommending Joel and UGP! We’re glad to hear that Joel has been professional, quick to assist, and able to meet your energy needs. It's great to know you’ve had such a positive experience with us compared to other providers.
We're here to help anytime you need us, and we look forward to continuing to work with you.
Best regards,
The UGP Team
Highly recommend
I cannot rate Tom Broughton highly enough, he has been so helpful in advising me how to get out of an auto renew contract with a broker that I did not know that I was on and providing me with constant updates on the current market, and finally securing me the best deal.
You might find slightly cheaper out there but from my experience you will pay more in the long run.
Avoid the brokers and go straight to these guys you won't be disappointed.
Thanks again Tom you have been amazing all of the way through.
7 août 2024
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that Tom was able to assist you with navigating out of your previous contract and securing the best deal for your business.
Your kind words and trust in our service mean a lot to us and we look forward to providing for you and your business into the future.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing UGP!
Best regards,
The UGP Team
Réponse de UGP - United Gas & Power
Thank you for your kind words! We're delighted to hear that you found our team both professional and pleasant to work with. If there's anything more we can assist you with, please don't hesitate to let us know.
Best regards,
The UGP Team
Réponse de UGP - United Gas & Power
Thank you for your feedback! We're thrilled to hear that you found our service polite and professional. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
The UGP Team
We are a small charity run by…
We are a small charity run by volunteers looking to switch power company to reduce our bills but primarily to improve our customer experience. UGP delivered. We were allocated a named individual (Herbie Hollis) who guided us through the switching process and made the whole transfer really easy. In fact the only hiccup was with the previous power company and that had come to be expected. Thank you to the charities team at UGP.
24 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for sharing your experience! We're delighted that Herbie was able to make the switching process smooth and hassle-free for your charity. It’s always our goal to not only help reduce costs but also to ensure a positive customer experience. We're glad we could deliver on both fronts.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The UGP Team
Helpful and good responses
Really helpful in providing quotes and responding to emails. Wasn't being too pushy in making us make a decision. Was also helpful and responded quickly when we had a small problem once our account had been set up. Would recommend.
22 mai 2024
Réponse de UGP - United Gas & Power
Thank you for your review! We're pleased to hear that our team was able to assist you effectively helped to resolve your issue promptly after your account was set up.
If you have any other questions or need further support, please don't hesitate to reach out.
Kind regards,
The UGP Team
Becky is an amazing person to work with…
Becky is an amazing person to work with regarding any meter issues I have had in the last 12 months. She will always ring you back and resolve any problems/issues with your account.
22 juillet 2024
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for the feedback. We're glad to hear that Becky has been helpful with your meter issues over the past year. Ensuring that your concerns are resolved quickly is a priority for us.
If you need anything else, don't hesitate to reach out.
Best Regards,
The UGP Team
Réponse de UGP - United Gas & Power
Short and sweet but greatly appreciated, thank you for your positive review and we will endeavour to provide a great customer service to you and your business.
smooth switch
25 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for your succinct words, your positive review is appreciated.
Best Regards
The UGP Team
Great utility company for businesses
Thomas Knapp has been incredibly helpful throughout our entire transition to using UGP for our office utilities. Great communication, and great utility service. Very competitive pricing, and absolutely no qualms with the gas or electric. Just agreed to our 2nd year contract.
29 juillet 2024
Réponse de UGP - United Gas & Power
Thank you so much for your kind words and for choosing to stay with UGP for a second year! It's great to hear that Thomas has helped you to find a renewal contract that suits you, your trust and continued partnership mean a lot to us.
If there's anything you need, please don’t hesitate to get in touch.
Best regards,
The UGP Team
Happy Customer
Changed over from our previous supplier to UGP. Thomas Knapp has been our account manager and has been brilliant throughout the process, prompt replies and helpful when we have had questions. Transition from our previous supplier has been smooth and we definitely a happy customer.
27 mai 2024
Réponse de UGP - United Gas & Power
Thank you for sharing your positive experience! We're delighted to hear that Thomas has made your transition to UGP smooth and stress-free with his prompt replies and helpful approach.
We look forward to continuing to support your business. If you have any questions or need further assistance, don't hesitate to reach out.
Best regards,
The UGP Team
United Gas and Power - Great Service
Tom M. is our account manger and we are are not easy customers when it comes to renewing - Tom has to requote because we take days to respond. But (and I am smiling as I type this) Tom always remains calm, efficient and super professional whilst quoting us the best prices. (Yes, we do price check his prices by getting alternative quotes!!) We have been with UGP for many many years and this is due to their fair pricing, perfect customer services and Tom.
25 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for your continued trust in UGP and for sharing such a wonderful review! We’re thrilled to hear that Tom M. has provided you with exceptional service and that you've been pleased with our pricing and customer service over the years.
We understand the importance of getting the best deal, and we're glad that Tom’s professionalism and dedication have made the renewal process easier for you, even when it takes a bit of time. It’s always a pleasure to work with you!
If you ever need anything, Tom and the rest of our team are here to help.
Best regards,
The UGP Team
Amazing customer service from Herby got…
Amazing customer service from Herby got me all set up and a great price for the electric
25 juillet 2024
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for sharing your positive experience!
We're delighted to hear that Herbie provided you with amazing customer service and helped you secure a great price for your electric supply and we will be sure to pass along your kind words.
Best regards,
The UGP Team
Tom has gone above and beyond for my…
Tom has gone above and beyond for my business always there at the end of the phone to help. Top bloke
25 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for your kind words!
We're thrilled to hear that Tom has been such a valuable asset to your business and is always available to assist you. We'll make sure to pass on your compliments to him.
Best regards,
The UGP Team
Someone who listened & was helpful
Having someone like Tom to talk too who listened and helped not someone virtual
25 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for your feedback!
We're glad to hear that Tom provided a listening ear and helpful assistance. Having a real person to talk to can make all the difference. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The UGP Team
Everything went very well and the…
Everything went very well and the contact was personalised and extremely helpful
25 juillet 2024
Réponse de UGP - United Gas & Power
Thank you for your feedback!
We are delighted to hear that everything went smoothly and that the personalized contact was extremely helpful. Your satisfaction is our priority, and we're here to assist you whenever needed.
Best regards,
The UGP Team
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