Ours was a fast and easy transfer with real people on customer service. Not chatbots or push buttons with multiple options, so a real change and real customer service. The online portal was clear and... Voir plus
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Rafiq provided first class support, I would highly recommend Rafiq to any broker looking for a broker support manager that knows his industry back to front. world class !
I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.... Voir plus
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Voir plus
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À propos de l'entreprise
À propos de UGP - United Gas & Power
Écrit par l'entreprise
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Écrit par l'entreprise
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Coordonnées de contact
Guiseley, LS20 8AH, Leeds, Royaume-Uni
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,8
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Rafiq provided first class support
Rafiq provided first class support, I would highly recommend Rafiq to any broker looking for a broker support manager that knows his industry back to front.
world class !
7 mai 2026
Avis spontané
Ellie
Ellie, an advisor within your Change of Tenancy team has been truly outstanding by immediately acknowledging receipt of my online requests, checking the details and then processing two COTs within minutes. We have received the final bills within 24hrs of the request being generated so thank you Ellie and well done UGP.
29 avril 2026
Avis spontané
Great customer service & transparency.
Great customer service.
Tim has been particularly helpful in providing transparent information about our options and rates, and working with us to obtain the best possible contract moving forwards.
Always remaining very polite, positive and proactive, pleasant to deal with.
29 avril 2026
Réponse de UGP - United Gas & Power
Thank you for your kind feedback! We’re delighted to hear that Tim has provided clear, transparent advice and helped you secure the best possible contract. It’s great to know his polite and proactive approach made the experience a positive one.
We’ll be sure to pass your kind words on to Tim, and we appreciate you taking the time to share your experience.
✨ The UGP Team
Provided an excellent service
Provided a great service, extremely helpful with my situation of trying to get out of a contract with another company after moving in to a new property, and everyone I talked to were very friendly, they would call back if call got cut off and always answered emails quickly, could not ask for more.
23 avril 2026
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We’re really pleased to hear that our team was able to support you during a challenging situation and help make things easier.
It’s great to know you found everyone friendly, responsive, and proactive — especially with returning calls and replying quickly to emails. That’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your experience.
✨ The UGP Team
Fast easy and efficient
Ours was a fast and easy transfer with real people on customer service. Not chatbots or push buttons with multiple options, so a real change and real customer service. The online portal was clear and easy to log in to and the whole experience was a refreshing change with prices that beat other competitors. Keep it up UGP and the electricity will come over when we are out of contract!
23 avril 2026
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We’re really pleased to hear that you found the transfer fast, easy and efficient, and that speaking to real people made a positive difference. Providing clear communication and a straightforward online experience is exactly what we aim for.
It’s great to know our pricing and service stood out, and we look forward to supporting you further when your electricity contract is up for renewal.
✨ The UGP Team
Réponse de UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear our team helped ensure the change was completed on time. We really appreciate you taking the time to share your experience.
✨ The UGP Team
Naimh has been so helpful today and got…
Naimh has been so helpful today and got my query sorted!!
8 avril 2026
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for your feedback! We’re delighted to hear that Niamh was able to help and get your query sorted quickly. We’ll be sure to pass on your kind words to her.
✨ The UGP Team
Excellent Customer Service
Excellent Customer Service, Niamh, is very efficient and helpful.
2 avril 2026
Réponse de UGP - United Gas & Power
Thank you for your kind feedback! We’re really pleased to hear that Niamh provided such efficient and helpful support. We’ll be sure to pass on your kind words to her.
✨ The UGP Team
Great customer service, fast response to queries and excellent support
Running a busy business I appreciate when suppliers are quick, effective and efficient. United Gas and Power ticked all these boxes, absolutely no stress, everything on time with great communication throughout and a great price too. Thanks to the team, and well done
1 avril 2026
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that our team provided quick, efficient support and made the whole process stress-free for you. We understand how important that is when running a busy business, so it’s great to know we delivered on that for you.
We really appreciate your kind words and look forward to continuing to support you.
✨ The UGP Team
Highly Recommended
I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.
He was patient, knowledgeable, and genuinely went above and beyond to help. It’s rare to come across that level of service these days. Highly recommended. ⭐⭐⭐⭐⭐
31 mars 2026
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that Tom was able to make things clear and straightforward for you, and that his support made such a positive difference. Providing patient, knowledgeable, and genuinely helpful service is exactly what we aim for.
We’ll be sure to pass your kind words on to Tom — he’ll really appreciate it. Thank you again for your recommendation.
✨ The UGP Team
Took two months to get new contract…
Took two months to get new contract details from them standing charge went from 39p to £1.40 a day and because they took so long to get me a contract and I was out they have charged £4.50 a day standing charge and they don’t state the rates on website😡😡😡😡
A lot better deals out there with honest companies
16 mars 2026
Avis spontané
Réponse de UGP - United Gas & Power
Hi Kath,
Thank you for taking time to leave us a review.
The out of contract prices can be found on our website here.
https://www.ugp.co.uk/support/faqs/contracts/
We do not have any information to be able to contact you with regards to looking at your prices and potentially offering you a backdate on the rates to help with the charges.
Unfortunatley out of contract prices are always high with commericial energy but I am sure we can help.
Please contact us at your earliest convenience and ask for Tim in Sales who would be happy to help.
Thanks,
UGP
Seamless transition and very easy to…
Seamless transition and very easy to navigate their portal.
10 mars 2026
Réponse de UGP - United Gas & Power
Thank you for your feedback! We’re really pleased to hear that your transition to UGP was seamless and that you’ve found our portal easy to use.
✨ The UGP Team
Latoya
Latoya, a Customer Services Advisor has been amazing! Thank you Latoya
9 mars 2026
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for your lovely feedback! We’re so pleased to hear that Latoya provided such great support. We’ll be sure to pass on your thanks to her — she’ll really appreciate it.
✨ The UGP Team
Two great assets to UGP
Tom and Sophie are both brilliant in getting us signed up to new contracts.
2 mars 2026
Réponse de UGP - United Gas & Power
Thank you for your great feedback! We’re really pleased to hear that Tom and Sophie were able to support you in getting your new contracts set up smoothly. We’ll be sure to pass on your kind words to them — they’ll be delighted to hear it.
✨ The UGP Team
Very impressed with the customer…
Very impressed with the customer service. Switching to UGP was quick and straightforward, which is unusual these days. Dylan Cawley and Sophie Walker were both a pleasure to deal with
27 février 2026
Avis spontané
Réponse de UGP - United Gas & Power
Thank you for your kind review! We’re delighted to hear that switching to UGP was quick and straightforward for you. Providing excellent customer service and making the process simple is exactly what we aim for.
It’s great to know Dylan and Sophie were a pleasure to deal with — we’ll be sure to pass your feedback on to them.
✨ The UGP Team
Customer service not helping me to fix…
Customer service not helping me to fix my contract and charge me with variable rate, they will only chase you for your bills but not doing anything. AVOID USING THEM!
16 février 2026
Avis spontané
Réponse de UGP - United Gas & Power
Hi Marco Wong,
Thank you for taking time to leave us a review. When you move into a property and do not set up a contract you will always get charged a variable price. We will request payment on this for the energy that is used.
Our sales team have been trying to get in touch with regards to setting up a contract but as this is a residential property we are unable to offer a business contract.
If you would like further information on this please get in touch with us and we would be happy to discuss.
Kind Regards,
UGP
Excellent customer service
Excellent customer service. The process of moving over to UGP has been made very easy - this is rarely my experience these days! Both Dylan Cawley and Sophie Walker have been excellent to deal with.
10 février 2026
Réponse de UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that the move to UGP was made easy for you — that’s exactly the experience we aim to deliver.
It’s great to know that both Dylan and Sophie provided excellent support throughout the process, and we’ll be sure to pass on your kind words to them.
Thank you again for choosing UGP and for taking the time to leave a review.
✨ The UGP Team
Really easy to deal with
Really easy to deal with. Local company, had a personal account manager who always available to assist
5 février 2026
Réponse de UGP - United Gas & Power
Thank you for your kind feedback! We’re really pleased to hear you found us easy to deal with and valued having a dedicated account manager on hand. Providing local, personal support is something we’re proud of.
We appreciate you choosing UGP and look forward to continuing to assist you.
✨ The UGP Team
Réponse de UGP - United Gas & Power
Thank you for your lovely feedback! We’re really pleased to hear that our team were polite, knowledgeable, and went the extra mile to assist you. Providing helpful, attentive service is something we take great pride in.
We appreciate you taking the time to leave a review.
✨ The UGP Team
poor experience
poor experience,
surely they should agree rate before sending ducu sign. however this didnt happen and rate very last page small written. when we ask why they keep saying you sign document. cowboy style
16 janvier 2026
Avis spontané
Réponse de UGP - United Gas & Power
Hi Suleyman,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
Based on your reviews in general, it does seem that you have had a number of issues relating to energy supply with a number of suppliers in the past and we are sorry to hear this is again the case.
In terms of the contract issued via the broker, the DocuSign contained two pages — one confirming the site details and the other clearly setting out the agreed unit rates and charges. This was sent for review and signed electronically.
If this contradicted rates previously discussed with your broker and you feel like you have been misold we would like more information on that.
That said, we absolutely understand that the unit rate is the most important part of the decision, and this should always be clearly highlighted and understood before any contract is signed.
If this wasn’t communicated clearly or confidently at the time, we regret that and will take this on board.
We’d welcome the opportunity to review this with you directly and address any outstanding concerns. I know our customer service manager has been in contact with you on this. If you would like to discuss this further feel free to get in touch.
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