Uk Cettire Avis 

AVOID AVOID AVOID i bought christian louboutin heels on 23rd december they were too big for me as you know christian louboutin sizing sometimes varies. i returned them on 26th december 2025. i asked for an exchange on the day i received them but they said no i have to return these first. i have been ordering before for a decade and i know to not remove the tag or scratch the heels. we dont wear shoes in our house so i did try them on clean fresh carpet and i put them back into its box ready to send off as i have a wedding end of the month i wanted to buy the correct size once i received my refund for these. on 2nd january 2026 they recieved them i kept emailing them as it had been more than 20 days they had not issued me a refund so in the end after sending them about 25 emails. this is what they said

The item returned to us was dirty and scratched, and was missing the 'Do Not Remove' tag.. Please see the corresponding images attached for your clarification.

Unfortunately, we have to reject the return because it was not returned to us in the same condition as shipping.

I DID NOT REMOVE THE TAG AND THEY SENT ME 4/5 RIDICULOUS PHOTOS PROBABLY SCRATCHED THEM THEMSELVES AND BLAMED ME FOR IT TO AVOID ISSUEING ME A REFUND. honestly the worst company ever. i purchased the Amina Muaddi Heels from FARFETCH at the same time as i wanted silver heels for a wedding. i sent them back because of the sizing and they refunded me STRAIGHT AWAY. seriously avoid this company they are SCAMMERS !!! there’s no phone number to contact them aswel i wish i read the reviews from what people have been saying about them. i can’t believe i literally put the heels back immediately as they didn’t fit they were too big why would i want to risk £700 heels and wear them when i know they wont give me a refund back if i did wear them or scratch them or remove the tag. the WORST company by far !!!!!!! please AVOID

I would give this a minus star if possible. Ordered a jacket, 3 days later got email to say item out of stock. Checked online, identical item still showing in stock. Emailed customer services, got told that the item I ordered is not the same as I ordered or its new season, and manufacturers will use the same codes blah blah blah . I should know what I ordered! It was the same landing page, same product codes, basically it was what I ordered. I asked them how does the customer identify this? Never got a response. I do't think they know themselves, as there is no specific product code for each item.
So having waited for a whole week, i reordered the same product. Again, 3rd day after placing the order, I get email to say its out of stock. Again, contact customer services, and the same BS about its not the same item I ordered. Its false advertising, and don't waste your time with this company

My experience with CETTIRE has been disappointing and unnecessarily stressful. Although I returned the item on the same day it was received and provided clear photographic evidence of the packaging at the time of FedEx collection, the company has continued to dispute the return by incorrectly referencing “damaged original packaging” that was never provided with the shipment.

Despite receiving written confirmation that the item was returned to CETTIRE, I have experienced ongoing delays and inconsistent explanations regarding resolution. Responsibility for any alleged transit damage has been wrongly redirected to me rather than being addressed directly with the courier.

This issue has resulted in prolonged inconvenience, time spent on repeated follow-ups, and delayed access to my refund. Clearer communication, accurate record-keeping, and adherence to consumer rights would have significantly improved this experience.

Based on this experience, I would advise potential customers to exercise caution and ensure thorough documentation when dealing with returns.

Don't buy from this company. I returned an item 11 days ago and their refunds/ returns process states they will action the refund/ return within 5-10 days. I'm still waiting fro my refund after 11 days and after contacting them for a refund they've said my return is still going through 'quality' checks and I need to be patient and wait for my refund. I returned the product instantlly which was of course unworn, with tags and in perfect condition. This not only breaches their return terms and conditions but also consumer law in the UK. So I'm having to contact my credit card for a chargeback. Digusting customer service and very shameful unduly holding on to customers money when they're due a refund.

I placed a shoe order from Cettire at the beginning of December. The item was shipped via FedEx and reached my city within 3–4 days. However, the FedEx courier never came to my door. No one rang my bell or contacted me. They only entered the building, left a note in the mailbox, and left.

As a result, the package was returned to the sender without ever being delivered to me. I never received or touched the shoes.

On December 15, Cettire emailed me confirming that they received the returned item and stated that my refund would be processed within 7–10 business days. Today is January 13, and despite sending 10–15 follow-up emails, the refund has still not been issued. I keep receiving the same response: “We are waiting for an update from upper management,” which is unprofessional and delaying.

This situation caused a serious loss of trust. I would also like to note that I have a large network of people who actively use this platform, and I am sharing my experience with them. This type of service directly affects customer trust and brand reputation.

I regularly shop from platforms like Farfetch and have never experienced anything like this. Their processes are clear, fast, and professional.

I have now given Cettire 8 hours to complete the refund. If it is not processed within this time, I will contact my bank to start a chargeback and submit formal complaints across all relevant platforms.

I am writing this review to inform and protect other customers. Please think carefully before ordering from this platform.

I was sceptical buying from here after reading poor reviews, but my experience was nothing but positive, low price and no fuss, fast shipping. Would recommend.

Horrible experience! They will charge you 30 AUD for express shipping and thereafter you need to beg them to just take back your money. I spent 600 dollars for my nephew’s birthday. Long story short, no status update, lost the money, and to find another gift

AVOID at all costs!!!

I so wish I read these reviews before I made an order. I ordered a bag for almost £900! When it arrived, in flimsy tissue paper, the bag is suede. I decided it wasn’t for me due to the size, returned immediately. 6 weeks later after numerous emails querying my refund. I receive an email from DHL to say I have a parcel coming from CETTIRE. I email CETTIRE right away with no response until after I receive the bag back! Them stating the bag was received back in “bad condition” which is absolutely ridiculous. I barely touched it. I am going to try and claim through my credit card, but I will NEVER use them again! Reading the reviews on here it appears to be their party trick!!!!

The worst company bar none.
Ordered an item for Christmas as a present. Next day got an e mail saying order was being prepared.
10 days later it still hasn’t reached anything resembling a post box.
Customer service response is amongst the poorest you can experience. Allow 10 days blah blah, can’t be held responsible for customs delays (garbage as it hasn’t been posted).
No one will look at your order and offer any help or timeframe.
Never ever waste your time with these jokers!
I am going to contact my credit card company for a refund as suggest it will be quicker.
If you are tempted to order. DONT IT ISNT WORTH IT.
They clearly don’t have the stock they suggest and are beholden to 3rd party retailers.

Total scam - didn't complete customs forms and then charged me a massive fee for returning the item which I never received.

Extremely disappointing service – ruined a Christmas gift

I have been a loyal CETTIRE customer for several years and have spent a significant amount with the company, which makes this experience particularly disappointing.

This order was a Christmas gift for my husband, and I made that very clear to CETTIRE from the beginning. I placed the order well within their stated standard delivery timeframe, trusting their usual service as I have done since 2020. Unfortunately, CETTIRE showed no consideration at all for the importance or time sensitivity of this order. Their only response was repeatedly stating that they “do not guarantee delivery dates,” without offering any real help or solution.

Once the parcel was handed to their courier, everything went wrong. There were no proper tracking updates, no delivery date, and no time slot provided. We spent days contacting the courier through an automated system, repeatedly explaining the situation from the beginning, yet nothing changed. CETTIRE did not step in to assist and simply redirected us back to the same ineffective tracking system.

To make matters worse, we received an email from the courier saying the parcel was available for collection at a specific location. We took a taxi there, only to be told the parcel was not there at all. The courier later admitted they had no idea why that message was sent. This mistake cost us both time and money, yet CETTIRE refused to reimburse the taxi cost.

Throughout this entire process, there was no genuine customer care. We spent days chasing updates, only to see the same meaningless status changes on the tracking page after every chat. On Christmas Eve, we were told we would receive an update within four hours — but we heard nothing, not even on Boxing Day.

As a result, my husband did not receive his Christmas gift, which was extremely upsetting. The emotional frustration, wasted time, and additional costs were completely disregarded. For a company representing luxury brands, this level of service is simply unacceptable. There was no accountability, no empathy, and no effort to resolve the situation properly.

Sadly, this experience has seriously damaged my trust in CETTIRE, and I will think very carefully before purchasing from them again.

By this moment we are still trying to contact their courier service by chatting with their automated system and trying to get the parcel.

⸻

Very disappointing experience – do NOT recommend

I made a purchase from this website about 3–4 months ago, spending around £1,500. I returned all the items, and they confirmed receiving the returns. However, I still have not received my refund.

I have sent multiple emails asking for my money back, but they never reply. They have my returned items and my money, and completely ignore all communication.

This is an extremely unprofessional and unreliable website. In my experience, they take your money and do not refund it even after returns are completed.

I strongly advise everyone to avoid shopping from this website. Save yourself the stress and potential financial loss.

The worst experience so far, refund process is like a scam, you'll have to be charged £20 and have to deliver it next day only. its been a month and now there is still no updates yet, and this morning i just got updates that they just delivered the package back to me without any reason, this is totally unacceptable.

great product - axel arigato trainers - 1 size too small, so requested an exchange, they don't do exchanges. So requested a store credit. Printed returns labels and scheduled courier, who only collected on 3rd time of rescheduling. Trainers went back to cettire, who then processed them and processed them and processed them. No phone number only their online form and all the do is say "Thanks for your patience and understanding we'll get round to looking at your refund at some point" No clear timeline - great products but terrible after service if you need to return anything.

avoid - Cettire try to sell things they dont have in stick and make excuses - waiting a week for my item and they said its being prepared for despatch - what 7 days of preparation - hmm - avoid please its either a fake con company or a company in financial trouble

Never again! Zero customer service and damaged product wrapping, so no possibility to even exchange for size! Surprised they are not out of business!!

So wish id read the reviews first!!!!

DO NOT USE THEY ARE A FULL SCAM COMPANY AND SHOULD BE BANNED FROM TRADING

Can’t quite believe what happened here. I bought a Valentino cardigan, knowing it was probably going to be too small for me, but due to the decent price I got it anyway. I took it out of the box, held it up, knew I had made a mistake and there was no way it would fit, put it IMMEDIATELY back, without trying on, into the box and made arrangements for it to be sent back.
15 days later, after multiple chasing of the non existent customer service team, I got an email saying that because I had worn the item and removed the tag, they were sending it back to me and I could not be refunded.
I have been shopping online for years, and would never waste my time sending back an item I have worn and taken tags off, as no company is going to fall for that! I simply DID NOT do this, the item arrived with no tags in the first place, and in my rush and certainty it it wasn’t going to fit, I didn’t notice.
I replied to them and explained all of this, but they just stopped responding from that moment, and the cardigan arrived back a few days later. Clearly, their quality control team are as poor as their customer service team are. How could I ever trust to buy again knowing that if they send the item without the tags, I’m stuck with it through no fault of my own.

Terrible customer service. I got a wrong-size belt cost me £320. I arranged a return through their service, printed out the labels and the courier didnt arrive in the allotted window. I reschedule to next day and again, after waiting out the 6 hour window, no courier. Contacted their customer support - they don't give a phone number, only an option to message them, and no one has responded to my query. Will never buy from them again

fooled me twice. first time they sent me a used bag. tried to just refund me a portion and i didn’t accept that. took a month to get my money back. second time they sent me the wrong bag in a color i didn’t order (the bag they sent me happens to be $300 cheaper than the one i ordered… so i basically way over paid for a bag that i never even received..) i’m furious. it feels like they are being deceptive and lying to customers. they literally do not care about us. they take our money and dont even send what they say they’re going to. ill never shop there again. i should’ve learned the first time. no qualify and control. it’s illegitimate and fraudulent… buyer beware….